Reviews for St Thomas #8201

It gives me great pleasure to state this business is a great asset in serving the people of the virgin Islands.

The store when it comes to customers service is a hit or miss. When you do get good service it is great and it makes you feel good about your purchase. To me the customer service needs to be improved both the cashier and the floor attendant . My problem with the store is customer service it need to be constant and not now and again

The store was clean and the associates friendly.

again, you check their appliances and although they have a lot of displayed items, NONE are in stock. This has been going on for years and stsill they do nothing about it. Move the products off the floor that aren't available!!

Frequently goes to the store to review merchandise and prices but the issue of they're not being inventory when I come to the store is a critical issue because not having the products and stock seems to have become the norm and if I were a manager there that would be unacceptable.. the cashier explain to me that they have to get their products from Puerto Rico but I saw a lot of space where Mini appliances could be stored away for a hour convenient when we need the appliance because the customer service person told me that if I special order the product it will cost me even more money along with my having to wait for nearly a month before the product arrives.. I would think your mission is to satisfy the customer along with making money as a corporation but you are losing a lot of money when we are forced to go to your competition for what usually is an inferior product at a unreasonable price....

The store is always clean and the cashiers get you through quickly

Friendly and Helpful Service

I am glad we have a Home Depot here on the island.

Convenient is key and I can always count on this store

St.Thomas store awesome service and friendly employees.

This was a most convenient shop. I ordered my item online and within 24 hours the item was ready for pickup. Very impressed - I will certainly be ordering more in this way.

Excellent

The store is always clean and I enjoy the shopping experience most of the time. More floor employees required to assist in getting hard to find products in quick time.

I just love Home Depot.

Had a excellent experience the associates were helpful and I'm very satisfied.

If you can, stay away from the lumber department. Order ahead, you'll get little to no help because they are on a forklift loading concrete or packing up lumber. Then you'll have to wait for a manager to find them, and then wait again for them to get off the for lift, and the manager then disappears too. When you do get help, prepare to be sarcastically insulted to some degree.

My recommendation is to train your employees to not be rude, and to provide some friendly customer service. Typical Home Depot store and products, but with some of the rudest employees you will ever find in all Home Depots anywhere. The St Croix Home Depot has much friendlier and helpful staff. I don’t know what makes employees in this store so unhappy that they are consistently rude?

Love the store but some employees need customer service

Store is very clean. Excellent customer service.

It's my toy store. Very clean, supply turn around is good, employees are very willing and helpful. Some times they go out of their way. Always courteous which is big for me. Great store.

This store does not manage inventory well. The quantities never match the HD App. The curtain rods department seems neglected and the same for the floor mats. It is very annoying to search, purchase and expect items only to be called and told half of your order is not available. Fix this HD!

We are so glad that you are on island!!! Thanks for serving the ST Thomas and St John communities!

We love our Home Depot!! They have saved us, many times over, especially since the hurricanes of 2017. The staff has never been anything but helpful, courteous, and held up well under the pressure. Kudos!!

I was greeted at the door and a Sales Associate assisted me with finding the items that I need for construction. The overall experience was quick and easy and the Sales Associate was friendly and helpful. The store was clean and well lit.

Its great

You kind of have to know someone who works here to get any help, otherwise hopefully you better know the item or materials you want to purchase.

I like the fact that Home Depot is in the home improvement business and they are honestly providing the highest level of service, their prices are affordable and they do have the widest selection of products in St. Thomas. Indeed it's my one-stop store. The store is always clean, the shelves are always well organized and stocked to capacity, The associates are friendly and helpful. Customer service is a plus! Thanks Home Depot!

The store is excellent except for a time recently when a security guard grabbed me by the arm while talking to my friend. I was purchasing a ladder. She let go of my arm right away, but mentioned to my friend that she came over there because of me, as though I was a criminal. (I was moving the ladders around to select one that wasn't noticeably scratched or dented). Then she escorted me and my friend to the cashier. I have a Master's degree, and I own a sis unit apartment building. I also own a home that I'm currently renovating. I hire plumbers, electricians, masons, and laborers. I visit Home Depot regularly, at least 4 times a week. I spend an average of about $500. a month at home depot. There was no cause for me to be treated in that manner. If I thought it would make a difference, I would have reported the incident to a manager. But here it is! Hopefully someone here would address the matter.

The store is well kept and for the most part the staff is Very Friendly.

The associates are willing to help, and provide excellent services. In spite of the demand, they gave warm smiles and make themselves available to assist. It’s the only Home Depot in St. Thomas, USVI. Please help the store remain stocked up. The Island is rebuilding after two major hurricanes, the products can’t get there fast enough. Blessings!