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Filter Reviews By:Rating, Profile, Gender, Age (305)
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Showing 1-30 of 305 reviews
Jul 15, 2023
Broke a water connection - had a fix in ten minutes
J.C. had a fix to my emergency at the house which otherwise would have left the home without water until a plumber could be called out the next morning. He was able to solve it based on one picture I brought in
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Recommended
Mar 12, 2024
Excellent Service
I have purchased numerous things from Home Depot over the past 60 as I moved out of one apartment and into another. I purchased a Ryobi link rolling tool box and also a small parts sorter that stacks on top. Customer service was helpful and efficient ensuring my transition went smoothly, and my purchases were correct.
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Recommended
Mar 1, 2024
Ted
The guy brightened my day!
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Recommended
Feb 21, 2024
GREAT CUSTOMER SERVICE FROM PATRICK
Patrick provided excellent customer service with my plumbing needs. He is knowledgeable, professional and friendly. He exceeded my expectations and even helped me out to my car with my heavy items. Thank you Patrick! Home Depot is fortunate to have you work for them.
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Recommended
Jan 25, 2024
Friendly Staff!
I'm new to the area and I am taken aback by how engaged and friendly the staff are at this store.
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Recommended
Nov 29, 2023
JAMES, THE MANAGER
Today was my lucky day. I met James, The Manager. He effectively and efficiently helped me in a purchase. He is not only professional, but humorous and polite. I enjoyed my shopping experience even more with his help. If you go to this store, in Santa Rosa, ask for HIM......he is AweSome.
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Recommended
Nov 28, 2023
great as always
Jim Pittman helped me and my wife find a fridge that would fit our needs and was so pleasant and helpful.
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Recommended
Nov 8, 2023
This store is lacking the materials to complete jobs. The service is hard to find. Employees when found seem to be knowledgeable and helpful, but you need to look for them throughout the store for their help.
I am remodeling a bathroom from the ground up. The materials were able to be bought and found at good prices in Home Depot. But I had to return to two different stores several times to get the complete items needed because of out of stocks. Slow down the job my weeks
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Recommended
Sep 7, 2023
Outdoor furniture
Had been searching for outdoor furniture and found this Lakewood 5 piece wood patio
set. What nice quality and superb packing. We are extremely happy and pleased
to have found such a nice quality wood set.
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Recommended
May 29, 2023
Poor Customer Service
Employees are not trained in customer service. I returned a garage door opener one day after purchase. And the reason was a missing part inside the package. The Home Depot installer told me that he was unable to install it, because "a piece was missing in the box! When I return the package, I faced hostilities from the employee at the "Customer Service" desk. The reason was that I only got partial credit for the garage opener, but not an installation fee of $148.00. When, I asked for the full refund, I was told it is not possible. Even though the garage door opener was not installed due to a missing part in the box! When, I asked to talk to manager I was called "rude"! It is somehow rather ironic that an incompetent and careless employee who lacked customer care training to be in charge of "Customer Service" desk for returns! I never knew that asking for your money back is labelled as "rude" in Home Depot. When others lack adequate training and civility can certainly damage the reputation of a store. I will not waste my time or money in this place again.
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May 22, 2023
Great selection
Best big box garden center , employees were helpful & in a good mood
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Recommended
May 15, 2023
Great customer Service! Thank you, Ted.
Great customer service from start to finish. Ted went above and beyond to help me, and it was greatly appreciated.
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Recommended
Apr 10, 2023
Best Staff of Any Home Depot
I just stopped in on Easter Sunday to pick up some plants and soil for my grandkids to plant on Easter. The whole experience was fantastic. a kind woman greeted me by the soil bags and loaded up what I needed and then a new staff member named "Hector" took care of loading my car, including covering my carpet so that the plants and soil didn't create a mess. He was a great guy! I really enjoy shopping at this Home Depot!!
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Recommended
Mar 30, 2023
Great help along the aisles!
I found employees to help me in each place I needed to find something. Some went along with me to other departments. And Hector helped me out to my car with an especially heavy load. He was super friendly and careful with my load.
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Recommended
Mar 21, 2023
Extremely helpful employee
After purchasing lumber materials for a home project I was struggling to load a full sheet of plywood in my truck .Hector saw this and immediately came over and loaded it for me. At 76 and partially handicapped this really made my day
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Recommended
Mar 2, 2023
Helpful employees
My order is not complete, but am very satisfied at this point of my shopping venue
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Recommended
Feb 24, 2023
Above and beyond
The assistant manager helped me solve a tough connection detail. Not only that he brought me what I needed and then assembled it for me WOW!!!
Much thanks and gratitude
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Recommended
Jan 30, 2023
did more than requested
Bob in the paint department got and mixed my paint, and then went and got a basket for me. None were available in the store.
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Recommended
Dec 23, 2022
Very helpful
Everyone I encountered was very friendly and helpful. Didn't have to look for help and they weren't pushy. Check out was quick and easy. 4 starts because they didn't carry everything I needed so I have to go to another home Depot to finish getting materials for job
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Recommended
Oct 6, 2022
It truly is the store that has everything a homeowner would want.
I took back a faucet and there was no pain in returning it. Cashier was pleasant and friendly. I have purchased in this last year, a BOSCH ductless clothes dryer, a SAMSUNG refrigerator and have been completely satisfied.
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Recommended
Sep 28, 2022
The assistant store manager
The assistant store manager was very helpful attentive and appreciative of my business. I shop here quite frequently and he always brings me with a smile and acknowledgment of my presence! Need more employees like him!
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Recommended
Sep 1, 2022
Not enough help to help
After the fifth or sixth time going and having a hard time finding help I think I’ve found that I’ll find somewhere else for my hardware needs. Disappointed because normally Home Depot seems to care more about helping people
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Aug 20, 2022
A dependable shopping experience.....
The staff are truly helpful.
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Jul 7, 2022
Clean
They had what I needed.
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Recommended
May 27, 2022
Consistently Good
Buying and checking out could not be better.
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Recommended
Apr 6, 2022
awesome
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Recommended
Mar 12, 2022
Cashier friendliness
Gladys cashier was super friendly and helpful
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Recommended
Oct 24, 2021
I felt incredibly uncomfortable
So this is going to be a review that covers a couple of my trips to the Santa Rosa home Depot. Every single time I step foot in the door I automatically have anywhere from one to three employees following me around the store. I do not get asked if I need help or if I'm finding everything okay. In general I feel like I'm being profiled and I'm incredibly uncomfortable even stepping foot in that store. My suspicions or my concerns have been confirmed last night when I confronted an employee who was sent out to the garden center to watch me. In her own words she said I'm sorry I was just sent out here to watch you because they felt you were acting suspicious. So incredibly disrespectful so incredibly rude and horrible customer service if you ask me. I will never step foot in that store ever again and I will be contacting the corporate office. Something has to be done because it's not right that they made me feel so uncomfortable. I own a cleaning business I was in there buying my cleaning products and because I felt so uncomfortable I walked out of the store without even buying anything. And had to drive to a different city just to buy my products.
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Oct 21, 2021
knowlegible employees
it was raining and I really needed downspouts and some attachments for my house. A couple of winters ago ,while during a storm,it flooded, and I was very worried but you had all the products I needed today (Oct 21 st 2021) thank you so much
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Recommended
Jul 20, 2021
Store is well organized, employees are friendly and helpful.
Store is well organized, employees are friendly and helpful.