Reviews for San Bernardino #683

Most staff kind professional

Associate in tile dept was very helpful.

My rating is reflective of Lana (I believe that is her name, the ridiculous script on her apron was barely legible), at the front pick up counter, she completely ignored me, while standing right in front of her, and when she finally decided to bless another customer with her thoroughly lacking customer service, she was disdainful towards them. Lana...move on, get out of customer service, you don't belong there... The other representatives were vary helpful, and the guy who assisted loading a very large box in my vehicle wouldn't even accept a tip. I normally do not do reviews/surveys, but this one rotten apple really spoiled the bunch so in this instance I had to submit both this review and the HD survey.

I always feel confident when shopping at this Home Depot. It is clean friendly and well staffed. I can always count on a solution to any problems that may arise, when deciding which products best suit the needs of any job at hand. The prices are worth driving the distance by far. Love this store.

It's a great shopping experience each time & I always wind up buying more than I went I to buy

I attempted to find the unusual items I needed on my own but could not find them. After about 20 minutes of looking for them myself, I sought help from a female employee. She was extremely helpful as we walked around several aisles until we came on them. Very nice lady

Extremely efficient friendly knowledgeable employees

It is very difficult to get an employee to help you. 80% of the time one has to wait about 5-10 minutes or sometimes no one will show up to help. You have to go with someone that knows about the things you need because finding help is difficult.

Great store location, great friendly helpful employees

Customer Service in return line needs to be retrained in customers returning items bought at any and especially the store in Highland san bernardino store . Even the manager could not remedy the return done on 9-23-19 at 0700 am. I had to call the retail equation number for them to tell them how to get them to take back the merchandise . What a waste of time . Retrain your staff home depot . This visit was a waste of my time .

This place is terrible. shopping carts littering the parking lot.making it so hard to find a parking spot. Employees have terrible attitudes. They try to pass you off from one employee to another when a issue comes up. Completely have no respect for your times or manners. Fits right in with area.

I always enjoy shopping here. The staff are always very helpful, the store is always clean and rarely cluttered. Was able to find what I wanted and needed without much difficulty.

The person who helped us “Christine” was helpful and knowledgeable. We were just “looking” but because of her patience with our many questions we ended up purchasing a stove and refrigerator. Thank you Christine for your awesome customer service!!!

The store is a general mess with hardware product consistently missing from the shelves. I went in for chalk paint that needs to be mixed with color. They sold the chalk paint but the paint department said they were turning customers away trying to buy this paint and get it mixed because they don't have the required color specs. Why sell it if you can't sell it?

People at the paint station were friendly and efficient. The three customers ahead of me were helped quickly. My 3 gallons of paint were brought to me at a good pace.

Clean up Store !

Horrible, rude associate.

The store was clean could use a few more employees when it gets busy in all departments. Sometimes you have to wait for awhile to get help thank you

Only thing bad about this store is all the vagrants and riffraffoutside the store

This is a great store to shop when you need to save time and money. Always busy but easy to get in and out if you're in a hurry. Always extra "good" stuff to find

Our Home depot is less than 10 minutes away including the great parking. Every time I shop there I find what I came for and find myself buying the extra items that I forgot to put on my list. I'm thankful that this Home Depot has not abandoned our city like many other big stores have.

l was in the store and I purchased some custom blinds. The staff was helpful and friendly very knowledgeable they confirmed my order and applied customer sale discount. As soon as they were in the store I was notified and when I went to pick up at customer service was very helpful and she helped me with other purchases I had. The blinds look great in my dining room and kitchen. Thank you Home Depot for the great experiance

Every time I me I come and have questions. These guys help me the best way possible!

Virgie, the store manager is very Teacher friendly!

It was clean and some organized, The problem is when you try to find the product price, it's not clearly mark

The associate (Bob) at the paint counter was super awesome. Doing a great job at matching my paint without a swatch.

B E S T store EVER to shop. Close to home. Friendly employees know their business

This store has always satisfied my shopping needs. Lots of good employees

While I have guys visiting several stores in several locations 0683 is on point with follow up calls regarding my pro rewards info and even when something doesn't seem right about an order they call to verify.

The guy arranging carts outside his name is Angel and he was extremely helpful w helping me load my truck. I had to be here early morning and buy new lumber because Redlands store #1013 screwed up a huge lumber delivery.