Reviews for Rochester Hills #2727

Although the Rochester Hills store is twice the distance the nearby Home Depot stores are, I was in that area and from now on I will take the time to go there, the customer service was that good. All the 5 or 6 sales personnel (I went to different departments) were knowledgeable, patient, and friendly...I want a human to sell me, not a computer. And I want a human cashier, who can point out different products, as Kerri did. I will not use self-check outs, even if the line to a live cashier is long. and I use my HOME DEPOT card proudly, otherwise I would use CASH.

everyone I engaged with in your employ, was friendly helpful, and genuine. all went out of their way to help me. total of 5 employees, including Mike the manager

Mike working in electrical on 5/1/2023 was extremely helpful and kind. He helped me look for everything I needed and I didn’t even need for go looking for anyone to assist me. Greeted me with smile and was friendly. Keep up the awesome customer service mike.

I love going to this Home Depot. Most everyone there is extremely helpful and enjoyable to talk with. They are great with dogs and love seeing them in the store.

I am writing this review per the survey, however I genuinely love this store! The employees are always helpful, there is never a wait to get checked out (even when the greenhouse gets hopping), it is clean and well organized!

Thank you for the friendly help keith

Friendly and kind customer service. I always get someone asking me if they can help me. That’s great customer service

Andy our self check out cashier was so helpful and and very kind to us during our visit

NADIA, AT THE 225 AVON RD,. ROCHESTER HILLS LOCATION WAS GREAT.

Kelli was able to help me with many things. I was very pleased as always the the level of customer service.

I had awesome customer service from Wanda! Not only on the phone, but in person as well. Even though this is not my local Home Depot, I will definitely come back to the store.

Ordered carpeting, Danielle L was very helpful with all the needed information.

There are more staff available around the store than other places to ask for assistance with locating items and for questions. They seem very well trained and capable.

We were helped in our decision and purchase of kitchen appliances by sales person Beth Kleehammer who was super pleasant, knowledgeable, and helpful.

Two associated guided us immediately to items we were looking for. How nice! Checkout associate helped with phone app access to Pro Extras $$ Great.

Best place for all your home needs

The only people who said hi were people who checked you out

even no wood in stock. Donald brought wood from outside storage and provided cutting service .

I had a coupon requiring use with HD card AND a store credit card. The woman at self checkout helped (pretty much did it all) me process as two transactions.....and since I could not get wheelbarrow and my cart to checkout at same time, she was very helpful waiting on transaction until I could hustle back to get wheelbarrow. Likewise, she watched my order when I took my purchases to my truck in two separate trips.

Bought two new tool chest. and we had amazing Customer Service with Pat and her crew of young men who help us with our purchase to the care

We are very pleased with the patio furniture Valley Spring Conversation set. Easy to assemble and sturdy.

We have bought appliances and lighting at this store and are very satisfied with everything that we have purchased. Things were delivered on the day they said and was in perfect condition.

The store manager truly leads by example and I am always treated with respect when shopping in the Rochester Home Depot.

Beverly greated me at the door. She narrowed down my purchase to aisle 12. She saved me hours of shopping.

The employees here were so helpful. So many workers asked if I needed help and so many were kind and friendly. It was a great shopping experience.

Like my Ridgid tool work as expected

I love the garden department

We have been spending a lot of time at the store during our bath redo. Staff at the store has gone out of their way to make sure it was done right.

During a shift change, 2 employees helped get materials down from a top shelf with a forklift. The cashier helped call them to the front and the manager also was extremely helpful.

Great customer service without "hovering". When we needed help or had a question, the Home Depot employees were there. The store had the merchandise we needed & made the process easy