#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(715)361-4400
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1400 E Lincoln St
Rhinelander, WI 54501
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Customer Store Reviews

  • 4.8 out of 588 reviews
93%Of Customers
Recommend This Store
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Showing 1-30 of 588 reviews
Better customer service would have been appreciated
This happened a couple of years ago. I paid over $800 for an indoor set of 2 doors. When my grandchildren were visiting shortly afterward, they got a little rambunctious and water got spilled on the door which was not caught right away. This led to the discovery that the door's covering was something akin to glorified cardboard/particle board when it began to disintegrate. For the amount paid for this product, I was unhappy to discover the quality of the materials used in its construction. (I was however able to scrape off the damaged area, apply wood putty, and then repaint the door so it now looks fine.) After I repaired it, I did take the time to express my frustration to the department manager (or perhaps assistant manager). Her response was: "What would you like us to do about this?" In this situation, I think it would have been more appropriate for her to have said either 1) sorry but the door is sold as is and it's unfortunate you didn't take more time to research its components, or 2) sorry for what happened, understand your frustration, and may I offer you a gift card as a way making things better? But leaving it up to me to come up with a suggestion was quite uncomfortable.
by
    Excellent service.
    The cashier Gabrielle was very cheerful and made my day.
    by
      • Recommended
      Great shopper helpers !
      Was looking and looking and Cynthia B helped me get the right stuff at a better price !
      by
        • Recommended
        Awesome deals
        Best deal for tool bixes
        by
          • Recommended
          Good service good products
          Good service. Good products. Very helpful
          by
            • Recommended
            Drywall
            Excellent customer service on the Pro side. They went above and beyond this evening just before close.
            by
              • Recommended
              Friendly people, great customer service in the paint department.
              I purchase just about all my paint here even if it may cost a bit more than somewhere else because of the customer service. They have always been extremely helpful and friendly.. these days you can't always expect that..
              by
                • Recommended
                Excellent customer service
                The appliance sales person was very helpful and friendly, assisting us in changing our refrigerator order to a model that fit our pantry.
                by
                  • Recommended
                  Kindness and helpfulness galore!
                  Go to the Rhinelander Home Depot if you need any home projects done. They are so helpful and kind that you will leave with a smile on your face?
                  by
                    • Recommended
                    Love this store !
                    Everyone is so helpful, friendly, and the store is clean. This store takes pride in what they do and it shows. Keep up the great work. Nice selection and quality products.
                    by
                      • Recommended
                      Rhinelander Home Depot ROCKS!
                      Was able to return an item that was past the 90 days and associated were extremely helpful! Highly recommend!
                      by
                        • Recommended
                        Great help
                        Needed help in power tools section and was able to find someone quickly to assist in my needs. Very responsive and helpful
                        by
                          • Recommended
                          Excellent customer service
                          Fast and friendly service to cut a board. Thank you.
                          by
                            • Recommended
                            This gas stove has a center griddle and steam clean oven feature that I like.
                            John was very knowledgeable, fast and friendly
                            by
                              • Recommended
                              DO NOT BUY APPLIANCES FROM HOME DEPOT
                              Purchased a washer & dryer over two months ago. Dryer came in damaged twice and Home Depot tells me there is nothing they can do. You cannot keep the damaged product until they can deliver a non-damaged one. Save yourself the headache purchase appliances from a local appliance store that has stock.
                              by
                                Friendly Staff
                                The staff at The Home Depot #4930 is approachable and friendly. They really get it when it comes to customer service. They acknowledge you and ask you if you need help. If they don't know the answer, they seek another associate.
                                by
                                  • Recommended
                                  Wonderful Employees
                                  My husband sent me for a few things and, Jeff, was extremely helpful to find what I needed! Very Kind Man!!!
                                  by
                                    • Recommended
                                    Friendly place to shop
                                    was having a bad day with project but with help from Damiam the day got better
                                    by
                                      • Recommended
                                      Purchased a refrigerator and a dishwasher
                                      The purchasing process was effortless!
                                      by
                                        • Recommended
                                        Encouraging a STEAM DREAM
                                        I am an art teacher looking for children's tools and building supplies, wood and metal with tools to create. The employees were supportive in encouraging my plans and offering suggestions
                                        by
                                          • Recommended
                                          Great help
                                          I worked with Emily in your kitchen design department in your Rhinelander store and she couldn’t have been more helpful and knowledgeable. You’re fortunate to have her.
                                          by
                                            • Recommended
                                            I like the customer service at Home Depot!
                                            I like the customer service at Home Depot!
                                            by
                                              • Recommended
                                              Great customer service
                                              Everything is in good condition and very neat
                                              by
                                                • Recommended
                                                Friendly and patient
                                                Every employee I encountered at this Home Depot was friendly and eager to help me find what I needed. All were patient, made suggestions, explained the pros and cons of various products, and asked questions to help determine what was best suited for my situation. I happily recommend this store as a good place to shop.
                                                by
                                                  • Recommended
                                                  Great customer service and in-store support
                                                  I was met immediately by a sales person when I walked into the power tool department. She led me to the products I was shopping for and was very helpful as I determined which product was best suited for me. Outstanding shopping experience as well as checkout experience!
                                                  by
                                                    checkout
                                                    All the cashiers seem to be upbeat, and very helpful. The only name I remember is Damian, but they ALL seem to be exceptional.
                                                    by
                                                      • Recommended
                                                      Exceptional Customer Service at this store.
                                                      I am remodeling a house in Ironwood and had to drive for about 2 hours to get to the nearest home depot. The store was well stocked and all of the people were so helpful. I'm used to the Home Depot stores near my home in Nevada. It's often hard to find anyone who has time to help you. Here I had people asking me if I needed help everywhere I went. It's like an alternate universe. This is a great store.
                                                      by
                                                        • Recommended
                                                        Terrible customer service
                                                        Care more about selling credit than serving the guests
                                                        by
                                                          Great Customer Service
                                                          When in the lumber area, I ask for Dale to help. He's efficient, helpful, pleasant, and gets me to checkout with all my items. Being a woman, he helps by picking out quality choices or options.
                                                          by
                                                            • Recommended
                                                            Staff
                                                            A couple of staff helped me find what I was looking for and unfortunately I don't know their names, but I was helped without feeling like I was bothering them!!! DELAINO checked me out and was very polite and helpful!! Thank you.
                                                            by
                                                              Showing 1-30 of 588 reviews

                                                              Nearby Stores

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                                                              Pro Service Desk

                                                              (715)843-6414

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm