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Showing 1-30 of 963 reviews
Oct 4, 2021
Excellent Customer Service
I drive over from Kailua to go to this Home Depot because of the customer service. There always seems to have someone to help and their attitude is pleasant and of course effective.
by
Recommended
Jul 30, 2021
EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE
by
Verified Purchase
Recommended
Jul 25, 2021
I love the plant nursery at the Pearl City Home Depot. I'm always delighted with something new or...
I love the plant nursery at the Pearl City Home Depot. I'm always delighted with something new or unusual. The plants are always watered and obviously cared for. I never see any half-dead plants or plants that have fallen and neglected. And best of all, Faye, the cashier, is engaging yet professional. She makes shopping here fun.
by
Verified Purchase
Recommended
Jul 25, 2021
Awesome assistance from Kamalani & Edward. So helpful and knowledgable to assist in obtaining th...
Awesome assistance from Kamalani & Edward. So helpful and knowledgable to assist in obtaining the products I needed.
by
Verified Purchase
Recommended
Jul 25, 2021
Rose from flooring is an exceptional employee. She is knowledgeable, informative & provides exce...
Rose from flooring is an exceptional employee. She is knowledgeable, informative & provides excellent customer service!
by
Verified Purchase
Recommended
Jul 20, 2021
found the products I was looking for easily and the employees were very helpful.
found the products I was looking for easily and the employees were very helpful.
by
Verified Purchase
Recommended
Jul 14, 2021
Love the friendliness and the great customer service of this location, I will def be back
Love the friendliness and the great customer service of this location, I will def be back
by
Verified Purchase
Recommended
Jul 12, 2021
Home Depot PEARL CITY Store #1702 has great and awesome customer service in all the departments i...
Home Depot PEARL CITY Store #1702 has great and awesome customer service in all the departments in the store that I shop at. The team members go above and beyond to help the customers with their needs. Also the store is always clean. I would definitely recommend this store!
by
Verified Purchase
Recommended
Jul 10, 2021
Great service, friendly employees that want to help. Stock is plentiful and well organized. Sto...
Great service, friendly employees that want to help.
Stock is plentiful and well organized.
Store clean and garden area has great variety.
by
Verified Purchase
Recommended
Jul 9, 2021
Pearl City HD was a Great Shopping Experience for me and my hubz tonight!!! We found what we need...
Pearl City HD was a Great Shopping Experience for me and my hubz tonight!!! We found what we needed and even things we didn't LOL!
No, we will be using everything.
Plus we got some cute healthy looking plants, ALWAYS A BLESSING when we can get Healthy Plants for our Yard and Garden.
My husband got a very well deserved Rigid Brand Tool Box Organizer that he had his eye on for awhile - Super Bonus . . . He got the 3 pieces at a special price of $99 instead of $100+ He was STOKED!!!
Like a kid in a Toy Store . . . Scary GOOD!!! :)
THE STAFF was super friendly, Everyone smiled, said Hi and offered assistance.
Malia and Patricia were our Nice chkout galz who were helpful in trying to resolve an issue with your app not cooperating tonight.
It couldn't get resolved instore, but my hubz will be calling the main customer service tomorrow.
We have faith it will get resolved and we will get the Loyalty points/rewards from our big purchase.
THIS STORE WAS CLEAN, TIDY and ORDERLY!!!
WE WILL BE BACK, even if it's a little farther away then the other store we "usually" go to.
Tonight's experience changes my perspective about making the drive - FOR REAL!!!
Mahalo Nui Loa Pearl City Store & Staff . . . The other locales NEED TO STEP UP THEIR GAME!!! ;)
by
Verified Purchase
Recommended
Jul 7, 2021
Employees are very friendly and go above and beyond to help. I had a great experience: it began...
Employees are very friendly and go above and beyond to help. I had a great experience: it began with the person cleaning the carts greeting me, to the sales person my paint and ended with a friendly cashier at the check out register.
by
Verified Purchase
Recommended
Jul 6, 2021
Always a pleasure at Pearl City Home Depot.....excellent customer service....very great selection...
Always a pleasure at Pearl City Home Depot.....excellent customer service....very great selection....great value....great people
by
Verified Purchase
Recommended
Jul 2, 2021
If you are on the fence as to which refrigerator to buy, go see Ethan! He was able to answer all...
If you are on the fence as to which refrigerator to buy, go see Ethan! He was able to answer all our questions, even the eight year olds questions, in regards to the different makes, models and special features of the various refrigerators. In our 20 years of buying large items, Ethan was the most helpful and informed associate of any store we have shopped. What an asset to Home Depot Pearl City.
by
Verified Purchase
Recommended
Jul 1, 2021
If you need any door or window installations make sure to visit Chris! This is my second installa...
If you need any door or window installations make sure to visit Chris! This is my second installation with him and each time he makes sure to be thorough, answer all my questions and is extremely patient and kind!
by
Verified Purchase
Recommended
Jun 28, 2021
Sometimes you have to drive that extra mile to get the product you need.
Sometimes you have to drive that extra mile to get the product you need.
by
Verified Purchase
Recommended
Jun 27, 2021
It's Saturday and only self check outlines available except for the pro line. People lined and b...
It's Saturday and only self check outlines available except for the pro line. People lined and backed up all over the aisles.
by
Verified Purchase
Recommended
Jun 15, 2021
jimmy smiles very helpful at cutting wood and can read a tape measure very well.
jimmy smiles very helpful at cutting wood and can read a tape measure very well.
by
Verified Purchase
Recommended
Jun 7, 2021
I had excess materials from my Eagle Scout Project. This store supported my project through donat...
I had excess materials from my Eagle Scout Project. This store supported my project through donations. I accidentally showed up on a Sunday night after hours. However, the team on site went out of their way to ensure I got the help I needed. They helped me return my left over materials. I have never experienced this great of customer experience before.
by
Verified Purchase
Recommended
Jun 4, 2021
I go to all 3 of the stores on island. Downtown, Kapolei and Pearl City. All are stocked with i...
I go to all 3 of the stores on island. Downtown, Kapolei and Pearl City. All are stocked with items that I use. What helps tremendously is the quality of employees who are willing to support. I had a recent experience where I searched for something online. It said to call the store. I did and was courteously assisted by a gentlemen who got me info to call me back once they located the product. In 15 minutes he called back and had the item ready for pickup. I was very happy with how the experience was expedited by the knowledgeable and friendly staff. Kudos to Mel who took my call, Joy who assisted me at the register and to Ken who located my item. Awesome employees at Pearl City Home Depot.
by
Verified Purchase
Recommended
May 31, 2021
At this store everyone keeps their mask on, associates and customers.
At this store everyone keeps their mask on, associates and customers.
by
Verified Purchase
Recommended
May 27, 2021
Aloha... shout out to JARYN, IRAE & JONAH for going beyond the call in helping me get some fake g...
Aloha... shout out to JARYN, IRAE & JONAH for going beyond the call in helping me get some fake grass (astroturf) last night....and laughing at my jokes
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Recommended
May 27, 2021
Excellent customer service from the time you enter the store during your shopping and checking ou...
Excellent customer service from the time you enter the store during your shopping and checking out with their friendly cashiers I definitely wouldn’t shop anywhere else!!!
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Verified Purchase
Recommended
May 23, 2021
I did not give the Pearl City Home Depot an excellent rating this time because there is room for ...
I did not give the Pearl City Home Depot an excellent rating this time because there is room for improvement. I do know that management will make sure the customer's concern is addressed to satisfy everyone.
by
Verified Purchase
Recommended
May 21, 2021
The products I needed were there and the associates were helpful the store was clean and organize...
The products I needed were there and the associates were helpful the store was clean and organized. I always buy my paints and blinds from this store.
by
Verified Purchase
Recommended
May 17, 2021
Customer service could be better, some customer associates(mostly males) were talking or socializ...
Customer service could be better, some customer associates(mostly males) were talking or socializing around the paint center or the aisles where the masks are and I was a little not feeling comfortable with the content or the atmosphere/ambiance.
One of the male chubby associate at the customer service was blocking the way when I was ready to check out, he was busy talking to another customer without being aware or sensitive that other customers needed help too.
The cashier Vicente was very helpful but could be a little more knowledgeable when customer requested an e-mail copy of the receipt. When customer accidentally entered the wrong key and exited the system. But overall he was very nice and the rest of the female staff(associates)were all very nice, friendly, and helpful.
by
Verified Purchase
May 13, 2021
workers are very friendly and depending on time of day will offer to assist with loading products...
workers are very friendly and depending on time of day will offer to assist with loading products on to your truck, most will engage . . therefore the 4 star review.
by
Verified Purchase
Recommended
May 12, 2021
I had gone to this store for gardening supplies to replant succulents. I was able to find the soi...
I had gone to this store for gardening supplies to replant succulents. I was able to find the soil and fertilizer that I needed. They had such a wide selection of succulents, that I ended up going home with some new ones. Our cashier, Heriberta, was so friendly. This was the best service that I have received at a Home Depot Store in a long time. I would definitely shop at this location again.
by
Verified Purchase
Recommended
May 11, 2021
One of the busiest store in Oahu and its easy to be overwhelmed with customers with or without pa...
One of the busiest store in Oahu and its easy to be overwhelmed with customers with or without pandemic. Disinfectant wise the store provided sanitizer and mask at the main and checkout entrance. One thing need to improve is the availability of personnel in each department or aisle for help or just answering information on items on the shelves.
Tools rentals is poorly located and had few selections. It must have a totally independent area and specific personnel. Maybe construct a structure outside the store?
by
Verified Purchase
Recommended
May 8, 2021
Friendly helpful staff. A wonderful selection of gardening supplies and plants. Found everythin...
Friendly helpful staff. A wonderful selection of gardening supplies and plants. Found everything I came for and more!
by
Verified Purchase
Recommended
May 4, 2021
Cashiers Robert and Patricia were very helpful along with Manager Keoki. They worked as a team t...
Cashiers Robert and Patricia were very helpful along with Manager Keoki. They worked as a team to help me get my order and delivery scheduled. Recommend going to Pearl City Home Depot.