Reviews for Pearl City #1702

Each and every associate greeted me and asked me if I needed assistance. I was shocked how nice they were

Run into an issue, Home Depot Pearl City has employees that listen and come with resolve when faced with a challenging situation. Mahalo to Monica in Appliance, you rock girl!!!!!

Associate Adrian was extremely helpful and helped me purchase the exact Samsung Refrigerator I wanted, he's a godsend!

We needed help with lumber & an employee that was in that isle by the name of Jeffry wouldn’t help us when we asked him for help, he said he was busy. We watched him walk around not even working or doing anything. We thought that was extremely rude.

Robert who assisted me at the Customer Service Desk was upbeat, positive, efficient, courteous and made me feel valued as a customer. He was very professional and thanked me for my business! Employees like Robert make the entire Home Depot team shine and I recommend that he be chosen as "Home Depot Employee of the Year!. Robert represents and markets the Home Depot Brand very effectively!

The best employees, helpful, kind, and enjoy their jobs. This is a great place to shop. This is the store to go to.

Always a pleasure working with Pearl City Home Depot sales team. We can always count on them for quick turn-around time and smooth transaction.

I’m so happy and grateful!! People help us to find what i need.

Went in to make a return. just finished reno project and items that were not needed were past return date. they helped me with it no problem. the clerks were so friendly and no stress. thanks home deopt

Mel Matsuo at the pro desk always gives good and friendly service

Store employee, Aida (hopefully we have her name correct) was very helpful in checkout and helping us secure the products that we purchased for transporting home

Lisa and Vee (cashiers) helped us with our purchase at checkout. They were friendly and knowledgeable. Other employees greeted us throughout our walk through the store and as we were leaving.

Management and Staff makes the store what it is today!

My situation was unique, my request was over the top, the solution was collaborative in nature and exceeded my expectations. This location ranks number one in all my Home Depot experiences in over ten years in 11 different locations.

I have NEVER filled out one of these surveys for this company or any other, but b/c Desiree went SO far above and beyond, this is the only thing I can think to do to repay her kindness. I didn't have a car, cell phone, or credit card, when I picked up 124pd of flooring with 15min to get to the bus stop last Friday night. Desiree saw me worried, anxious, and struggling to carry the 4 cases, and not only got me an Uber home on her dime, but talked story with me until it came. She saved my butt!

I was looking for a specific vanity and toilet and Stone took me to see the ones that fit my specifications and went beyond to let me know other items I might need when I install the items. Mel at checkout efficiently connected me to a plumber that would install the items I purchased and rang up the rest of the items I purchased.

I bought a similar product online and found the bottom of the container rusted. Went to Home Depot and found a better product at a more reasonable price and quality. Thanks Home Depot Greg

Faye is in the Pearl City HI Home Depot garden shop. I asked for a plant we both had not seen in a long time. She offered to call her contacts to see if she could find this plant for me. I felt like a personal friend instead of a 10 minute walk in customer. Truly a exceptional person

The team working on the morning of 10 Feb was 100%. Everyone was extremely happy helpful and energetic.

The workers in the paint and plumbing departments are very helpful with answering questions you my have.

Customer service STINKS !! DOESN'T MAKE ME MOTIVATED TO SUGGEST YOU GUYS TO OTHERS!!.

The comb battery drill and driver set works like a charm. Sales rep pointed out the better option than what I was going to get, proving a better product for my needs.

The customer service people tried very hard to solve a problem I had with the accounting department in the mainland. We worked on this problem for three separate days and were unable to break the code and get the problem resolved. But they were extremely helpful.

Home Depot being a sprawling store, a Home Depot App is a time saver in locating items.

Home Depot likes to have customers do the self checkout. This store had only half the self checkout stations open and the customer lines were down the isles. I don't have all day to wait in line to check myself out.

Always happy with the levels of customer service at this location. Great selection of brand names for power tools over similar competitors on the island.

I walked in to learn about doors for my home renovation, I walked out purshasing 4 customer doors and 1 in-store door due to Chris Knowledge and most importantly, his patience and customer centric attitude. He was respecful and humble and really know how to help a customer who knows NOTHING about doors, he took notes dilegently in his note book and reviewed everything twice to make sure all is correct. I am so impressed and happy to spent the money, just his time was worth it. One of the best shopping experiences even thought I spent close to 3K that day. LOL

Bought so much stuff for work, and looking forward to buying some more!!!!

Everyone was happy and the store had what I needed as usual.