Reviews for Paterson #959

Terrible customer service even at returns counter! I will not return to this store if it was the last Home Depot standing !

As discussed previously, Store Cashier SHAQUASHIA needs retraining with reference to her contact with customers who ask her a simple question that could have been addressed in a more Professional Manner... I am sure that I will not be contacted with reference to this SURVEY!

Great place for shopping. Employees are professional.

Always In and out I help myself. No one acknowledges you or greet throughout my shopping experience. Checkout at the outside register cashier by the name of Atira. I approached the counter she was on her phone. She then saw I was there she started to scan my order. After scanning my order she left on counter . I paid and I asked her do I bag my own merchandise she replied yes it's cold out and I'm requesting my uber. I then asked does your manager know this is how you treat your customers. She the.said yes ..ok ty I had to speak to a Manager to let them know this is what is going on in here...poor customer service

STAY AWAY FROM DANNY!! The store itself is fine. I normally have a pleasure shopping there, but this one employee by appliances named Danny is incredibly rude! Very angry and aggressive for no reason. I greeted him with politeness like I do for all the hard working employees especially during this hard time but Danny has made my experience the most unpleasant EVER. I’ve been shopping at this location all my life and put in thousands of dollars! It was so disappointing to be treated so poorly for no reason.

The store was clean but the shelves were empty for cleaning supplies, papertowels and Lysol spray but I did find one can Thank God! I didnt find any extra sized bottles of dish detergents only Joy which was at a super cheap price for an old-fashioned brand. All of the employees walked past us and didn't ask us if we needed help.

John at Garden at Garden center very professional and courteous not only helped me in putting the stuff on my cart after I paid went to my card helped in loading.

Staff is friendly and helpful.

The employees need to focuse on costumers

It's close easy to get in and out.

Had a easy day at homedepot today, customer associates where helpful and knowledge.

I recommend this store. Especially the staff are extremely kind and helpful.

Staff needs to pay more attention to customers who are in the isle eg ask to assist too many staff just walk by doing their own thing.It is not only contractors shopping and it is evident when someone is clueless. I was taught to ask if you need help and walk customers to the product that is how to get satisfied shoppers.

Great store......very convenient and well run

GOOD STORE- FRIENDLY STAFF.

Awful store. Out of control. Waited 2 hours on the curbside pickup line after I had already received a text that my order was ready. Was then told (when I finally called out of frustration) that they were “gathering my order” aka ... my order wasn’t really ready. Then after all of that the employee brings my order out, puts it in the trunk, I get home to realize she never put the main item from my order in the trunk. So I had to drive all the way back, wait on line AGAIN, only to be told that she “couldn’t find the shelves.” — 4 hours of my day wasted on an order I never received. Horrible store. I’ll never be back.

good store and convenient

the employees in this particular store are so nice, and I always find what I need.

Please hire knowledgeable salespersons who know their speciality. There’s nothing worse than coming to Home Depot with questions and having no one able to answer them. Home Depot salesperson should be Knowledgeable and skillful. Don’t get anybody off the street to Simply fill a position. Having a pulse shouldn’t necessarily translate into landing a job.

I have been a Paterson resident for many years, always go to Home Depot for my construction needs..I find this store much convenient with a friendly staff at your service. Would not go anywhere else. Love it.

Store was clean Associates were friendly. Had everything I was looking for.

The employees were all friendly and helpful

Visit the store frequently, during my last trip I was fortunate to ask Jossira for assistance and she went out of her way to help out - created a great customer experience. Hope she gets recognized!!

Helpful Team Members!!!!! A++++

Now I see Home Depot more clean and the products are easy to find and the customer service need to be a little bit fast and the rest es ok. thanks.

All the Associates were friendly

I will be contacting the BBB regarding the promised $5.00 off coupon received for signing up for promotional e-mails; all the criteria was met, i.e. $50 spent in-store on qualifying items, shopped on 2/18/20 [well within the valid range of the coupon stating 2/1/20 thru 2/22/20]. I scanned the [rejected] coupon at the self checkout register, called for cash register assistance & learned that Home Depot changed the expiration date - new date of 2/17/20, further confirmed by the customer svc. I was disappointed that an errant computer would take precedence over appropriate customer service and that the error was not immediately escalated to the in-house manager.

The employees are very knowledgeable about what the product and are willing to take the time to help.

Staff was friendly and helpful.

Workers like Kizzy and Anna are so good with customer service. They seem to love what they do. Thank you both for a wonderful customer experience.