Reviews for Nw Bakersfield #1064

Love Home Depot , BUT! not my recent visit. We are all hyper aware of the The Covid-19 disruption At this point. (April 7 2020) and how we interact with people/costumers Isn’t new NEWS anymore. The memo was given via text form, audio, audiovisual, animation, etc!... but apparently this particular store didn’t get the memo. Enough said.

Great store with very friendly employees that offer quick and helpful assistance.

I have been shopping at this store since the year it open. I have always been treated with respect and help when needed. Recently they have installed Veteran parking spots. I am a enjoy the fact that Home Depot and the employees have been very supportive of out active and veterans.

This store is always convenient to me and I can always find everything that I come there for.

On hold for 25 minutes! Broken dishwasher and have to wait two weeks for , hopefully, unbroken dishwasher. I spend a lot of money at your store, but am reconsidering. No help at all your stupid phone numbers. Where are the people? Get tired of “ pushing 1 -2 -3”

I have always found this store to have what I need in stock. I have always received excellent customer service when I have needed help with the location or assistance with products I am seeking. These have been consistent throughout the years I have shopped at this location.

Nice employees. Helpful, and customer service friendly.

very help full people and very happy to assist me

I would highly recommend this store.

I was having a rough day and I was not wanting to go to the Homedepot because most employee are not helpful. Well I went to the Rosedale store and my day was changed by an employee by the name Jazmine. She was so happy and inviting and she could see I was irritated and the first thing she told me was how can I help you and make your day better. So I asked her about a certain tool and she told me that she was not familiar with the tool area but she was willing to help and do what you can. And she went beyond that by making sure she had someone cover her area to help me find what I was looking for. And she stayed with me and made sure she got the right people to help us and I found what I need and I was out of there really smooth. And because of what she did for me I will becoming back to this store and she also made day because you can see she cares a out her customers.

Clean and clutter free, and items are accurately placed in numbered bins/aisles so you can find products located on the website.

As a general contractor that comes in and out of this particular store every day, I spect the best customer service from everyone throughout the store, Definitely I won’t not come at this evening time anymore, leaders at this time turn out to be really rude and it is not good for customers

Very friendly and helpful staff!

The store was nice until I got to check out. Jennifer at the register was nasty and rude from the moment we walked up and extremely put out by having to help us. She definitely should not be a public service employee

Store was clean, well organized. Friendly, knowledgable sales associates.

The store is always clean. They have remodeled in the last couple of months. If possible, t is even better now. I have never had a bad experience. I always need help LOL. I only had to go to competition one time. THD didn't have plexiglass that I needed cut to my specifications.

Rude and unprofessional customer service. Returning is a big hassle due to untrained clerk, Jennifer, in particular. This Home Depot location used to be my one stop shopping for all my home improvement needs but after today, I won't be shopping here again. Overall shopping experience has been great. The store is clean and products are easy to find. Store employees are helpful and super friendly. The factor that threw me off today is the returning and customer service. Jennifer in Customer Service definitely needs more training and needs to learn how NOT to be rude and unprofessional to customers.The whole story is I wanted to return some roof panels today at this location and Jennifer gave me the worst experience in my shopping life. It was clear that Jennifer was not happy in the first place. My wife also realized that. I wanted to return; however, I lost the receipt unfortunately. Jennifer told me that she could only accept 6 of the roof panels due to No Receipt while I was willing to take store credit. I said "What you are talking about. People lose their receipt all the time. We are aware that we lost the receipt but we are willing to take store credit". She asked her customer service manager if she could accept a more than $300 worth of goods without a receipt while the return was only $239. Bravo Jennifer. Great rounding skills. The manager said the store could take them all back, which was great. Jennifer asked for my ID. I handed my ID over and she did not even say "Thank you". Well, that's ok but why the attitude? At the end, she slammed my ID and store credit card, that she just issued, on the desk. She waited to the printer to print out the return receipt and once again, slammed it on the desk and walked away. Not a single word out of her mouth. I simply wanted to return and get my money back. I did not come to beg Jennifer for her money. Why all the attitudes? She needs to realize that she is in Customer Service and if that's the kind of service that Home Depot provides to customers, then Home Depot is not the right place for me to spend my money. Whatever that she is facing at home or somewhere else, keep it to herself. Customers are not someone and workplace is not a place for her to show her attitudes. Thanks to her. I won't be shopping at this Home Depot location anymore.

Always enjoy shopping at home depot. I do a lot of wood work and they always have quality selection of wood types & quality of wood as well as good prices

This store always has product or will get it right away. Although they have never been out of stock of any item that I was shopping for, unless it was a online order only.

The store was clean and easy to find the items we were looking for. We also asked an employee and he was helpful in locating the item we needed.

store is clean workers are helpful and I can find what I need

Such a great store & staff. Kim at Pro desk has indeed an excellent customer service skill. Thank you.

Worst service i have ever had. Well i mean.. i got zero help and asked four different people just to get ignored

Store was very clean and easy to shop. Good signage to know where to go to get what you want...

I went to the Home Depot on Rosedale Hwy and I that the best experience of customer service. it was late and they were closing in 20 mintues. Well there was an employee named Jazmine and she was so helpful know where everything I need was at and it did not even take me 5 mintues to find everything. And the cashier line was a little long and she told me to follow her and age checked me out really fast and I was so happy that she knew her job and you can tell she cares for the customers that walked through. I know I will come back just because of her. And I hope upper management sees and recongizes this young lady for going beyond for a customer.

The store was clean, cashier was nice, but I waited almost 40 min for help and no one ever came. I asked 4 different associates for help, but still no one showed. I brought the part I needed to replace with me so that It could be matched exactly, but several models were so high up that I couldn't check them w/o help. It was pouring rain out and I had my infant with me. In the end, I just purchased what I hoped was the correct model. When I got home, I found it was not and now I have to go back to return the item.

Great customer service

Store was nice and stocked with product and esay to find stuff. People are friendly and ready to help.Thanks Home Depot

This store was very nice and well stocked. I had no problem finding an employee who helped me locate the item I was looking for and answering my questions. The cashiers there are always so nice and friendly and always give me tips on the plants I buy.

Great service!