Reviews for N Buffalo #1234

I love the courteous and knowledgeable employees!

Nichole Henderson was GREAT! Friendly, knowledgeable and informative. Will look for her again for future purchases!

Every employee here is so nice. Every department i walk into I'm being greeted by an employee and asking if there's anything they can do to help. After helping me find what I'm looking for they are actually thanking me for shopping with The Home Depot. I mean that is so professional and everyone there is like a Family, you can tell. They deserve the Gold Medal

From the moment you walk in, you are being greeted and not only greeted but asking what can they help you with. Every item is always in stock as for me and even if is not there's always an employee helping me find it. This store you can tell is like a Family. Thank you for your great service

Jerry in Hardware helped me find the sawzall blades that I needed. I asked him for help, and he helped me! The blades he helped me pick-out worked perfectly. They cut right through the metal pipes I needed to cut! Thanks, Jerry!

Clean employee are very helpful

My husband and I went into the store today to return a few items purchased for gifts that stopped working after several uses and a salesperson who came to assist the cashier with the return treated my husband and I like we stole something and proceeded to speak rather aggressively about the purchase all while never addressing us. My husband told her she needed to adjust her tone because he could speak the same way. I asked him to stand off the side and let me finish the return and he did. she was so busy being disrespectful and rude to us that she didn’t complete the transaction properly. she had to perform another refund because she was too busy being disrespectful to us. Typical behavior of someone who is used to not acknowledging individuals in a marginalized group. Didn’t make eye contact with us once and was not trying to listen to us. I followed procedure, because i called and spoke to customer service before I even came to the store and was told to bring in the items for return. She told us “you are lucky you purchased online because if you bought from the store I would not have returned it to you.” I thought to myself that she was behaving as though she owed the store and that we were taking something that she owed. If I purchased something and it only worked twice I should be able to return said items without being treated as if I stole something. The date is February 20, 2021= Saturday at 4:03 p.m. she was a short white woman with short hair and a lot of attitude at the refund counter. The cashier was fine she on the other hand should not be allowed to work that counter.

Fast, plenty of workers, all super friendly and helpful always.

If you can't find the item you are looking for at home depot then you likely don't need it.

Very polite and professional staff

We have been going to this store for years and it is always a wonderfully pleasant experience, there are always good deals, and items are usually almost always in stock.

Employees are knowledgeable and are always available and willing to help.

Love Home depot! Its my home away from home. Always have what i need.

Some employee’s need to learn better customer service. Attitude is horrible.

During my visit this week I was very comfortable because of the steps that have been taken against covid. They have done a very good job with social distancing at he work stations.

Excellent and customer-sensitive service at the paint-mixing counter. Final product a perfect color.

Staff is always friendly and helpful AND more important....available !!!

The store was nice and clean. The shelves were stocked. I There was a variety of the item I was looking for. The employees were all helpful and took the time to explain to me what I had questions about.

I've been to Home Depot so many times in the past several months because of remodeling my sister's house, I can get in find exactly what I'm looking for and get back to work!!

I must say I love this store I come in there almost every other day to buy something for my home I’m always greeted at the door and always asking do I need any help store always clean and on point only thing missing is the Lysol spray other than that keep up the good work.

The lack of a veteran parking spot(s) is disheartening. Other home depots have this and that is why i have always shopped at home depot. The10% discount is okay but something more would be better. 10% barely covers the tax and it is quite generic of a discount. The veteran only parking and discount make me come back to home depot. Just this particular location has no designated parking space for veterans. As a disabled veteran it means a lot to me to see a designated spot for me and others who have served. Thank you for the discount and parking spaces at other locations. But you may want to set yourself apart from other store by offering 15-20% to veterans. Imagine what business and publicity that would command.

Supervisor Herina George Julien was very helpful, and went beyond expectations to resolve an issue for us. She is very helpful, respectful, and courteous. We will happily continue to do business with The Home Depot!!!

Mark in customer service had the attitude of a wet mop. Very poor customer service. Should be retrained.

I strongly recommend avoiding this store. The customer service is horrendous. After being sold much that was not in stock I had a most unpleasant experience at the returns desk. The employee staffing it actually told me that it was not her job to help me and proceeded to argue with me about it. The manager I spoke to was only able to provide the explanation that they are doing the best they can with the people they have making it apparent that this was a known issue. Also, there were vendors at the store stocking the shelves who were not wearing masks. Evidently, providing proper training for their employees is not a priority at this store and neither is protecting their associates or customers.

Customer service had horrible attitude and unorganized

The staff and the employees are helpful. Even though their busy with works they will make time for you. Highly recommended.

If you need a window or door, do not even question it, go to Steve. He is a rock star! Made our door buying process so smooth. The absolute best.

Very good store, employees very friendly and helpful, all deserve a raise

home depot sales associates and customer service representatives are knowledgeable and friendly .

Every employee is cheerful & seems happy to be at work. I appreciate that as I recently went to Home Depot after seeing a mouse in my kitchen. It was so nice to have someone walk me right to the traps & explain a few options. It made a stressful situation a little easier. Means a lot to me.