#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(210)932-7804
Tool & Truck Rental(210)932-7810
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2658 Sw Military Dr
San Antonio, TX 78224
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Customer Store Reviews

  • 4.3 out of 352 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (352)
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Showing 1-30 of 352 reviews
Quick service with a smile
I bought two faucets because I couldn't make up my mind. But they made my return quick and easy. Thanks!
by
    Refrigerator
    We bought a LG 28 cubic ft 3 door French Door Refrigerator. The color and the price of the new fridge was very reasonable. Great customer service. Oscar Rangel was Our sales clerk and was very knowledgeable in his area. I recommend this location to all my friends and family
    by
      • Recommended
      Terrible help
      Cashier on the phone, no associates to help load bricks… It was just too much annoyance. Store was also kinda messy and poorly organized.
      by
        Thank goodness for Corina in the flooring department. She was so kind, helpful, knowledgeable and understanding of our situation and needs.
        Thank goodness for Corina in the flooring department. She was so kind, helpful, knowledgeable and understanding of our situation and needs.
        by
          • Recommended
          Great customer service
          Robert A. assisted me in finding the parts I needed to finish my ceiling fan install.
          by
            • Recommended
            Carlos O is a great rep
            I visited the store and did some online ordering and Carlos exceeded my expectations. He is knowledgeable and courteous and allows follows up to be sure my needs were met.
            by
              • Recommended
              Poor leadership
              It is frustrating that Frank provided assurances he was unable to live up to. "We care about each other & we care about the customer. The things we do for customers inside & outside the stores demonstrates our commitment to them." is no longer true. Not when leadership can't manage to keep its word.
              by
                1 found this review helpful
                Great customer service
                Lucy the manager was very helpful with my visit to purchase a new refrigerator. She was very patient and she explained everything in detail.
                by
                  • Recommended
                  2 found this review helpful
                  Great service
                  Just wanted to say, "Thank you Oscar for your help this evening
                  by
                    • Recommended
                    Satisfied customer.
                    I do almost all my home improvement shopping at Home Depot and admit that they usually have what I need on hand. The customer service is good and, more times than not, there's usually someone close by to help.
                    by
                      • Recommended
                      Appliance department employee was excellent
                      Had a wonderful experience in making a decision to purchase and appliance. Oscar had great insight on all the different aspects of each appliance I wanted to buy and made my ultimate decision easy.
                      by
                        Poor service
                        If you want to buy windows you can only order them with Carlos. No one else in that store can help you. I ordered windows and one was made incorrectly. I had new order number and invoice . All they needed to do was refund and charge me. Over a two day period I came in contact with 5 different associates. Not one would help me.
                        by
                          1 found this review helpful
                          Abigail Flores is the best. Train her for management
                          Abigail Flores makes this store worth the visit. If not, review would be 1 or two stars. Not much else I can say. She made several of us feel extremely valued and was willing to help without hesitation.
                          by
                            • Recommended
                            2 found this review helpful
                            Happy employees
                            Screw drivers excellent
                            by
                              • Recommended
                              great experience
                              products were great!
                              by
                                • Recommended
                                customer service
                                the employees need to be tentative to the customers and assist them in the right direction
                                by
                                  • Recommended
                                  Extremely helpful and courteous!
                                  I'm extremely pleased with the hanging lights I recently purchased in preparation for a graduation party!
                                  by
                                    • Recommended
                                    Friendly atmosphere, friendly staff. Able to find everything we were looking for.
                                    Plants are beautiful. Had to have a few.
                                    by
                                      • Recommended
                                      Rgr
                                      Products on shelves need to be more organized. Shopping lanes are cluttered.
                                      by
                                        • Recommended
                                        MY GO TO STORE FOR HOME DUTIES...!
                                        Love The Garden Area, Always Well Stocked With All I Need...
                                        by
                                          • Recommended
                                          Great Customer Service
                                          I went to purchase gift cards. I thought I was going to have to hassle with self check out. An associate helped me get the gift cards and assisted me with the purchase. Great friendly service.
                                          by
                                            • Recommended
                                            Need to clean store
                                            Busy but had what I needed
                                            by
                                              • Recommended
                                              Do better
                                              Give customer more attention, at the end of the day how they are treated and helped determines if they buy your merchandise or go to another store
                                              by
                                                Could have been a better experience.
                                                Love my Ryobi Hammer drill(P214). Great price and very powerful. But my experience wasn't great at the store. Power tools in cages and took some time to find someone to help. A uniform shirt or the old orange apron to make employees visible would help. Only one register manned where the drill was left so check out was time consuming.
                                                by
                                                  • Recommended
                                                  I bought during a lunch break schedule and was in and out. Just what I needed.
                                                  by
                                                    • Recommended
                                                    Great Experience
                                                    I bought some wall tile for my bathroom for the bath and shower wall and the tile is going to be very pretty when my plummer get the job done
                                                    by
                                                      • Recommended
                                                      Great employees
                                                      Juan went over and beyond his duties love this store
                                                      by
                                                        • Recommended
                                                        Awful Self-checkout Customer Service
                                                        After asking for help two times at the self-checkout register, Sheana proceeded to try and assist anyone and everyone else.
                                                        by
                                                          Above and beyond
                                                          An employee by the name of Sky in garden center was extremely helpful and informative. He was amazing and made our shopping experience a pleasant one
                                                          by
                                                            • Recommended
                                                            Poor service by management opening the doors late
                                                            Stop changing your stores to find the way they were moving 600 base at one time at 586 was not the smart thing to do now you can’t find nothing even the associates tell me that.
                                                            by
                                                              Showing 1-30 of 352 reviews

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