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Filter Reviews By:Rating, Profile, Gender, Age (537)
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Showing 1-30 of 537 reviews
Nov 19, 2020
Employee did not give me an hassle on a return item. She give me a receipt showing the refund bac...
Employee did not give me an hassle on a return item. She give me a receipt showing the refund back onto my Home Depot card. I was in and out of the store in less than ten minutes. Very Good Service.
by
Verified Purchase
Recommended
Nov 14, 2020
amazing customer service, dixie
amazing customer service, dixie
by
Verified Purchase
Recommended
Nov 8, 2020
If all stores were like this one, there would be no blue ones!
If all stores were like this one, there would be no blue ones!
by
Verified Purchase
Recommended
Oct 26, 2020
The store needs to enforce mask policy on its employees and customers. But if you have any plumbi...
The store needs to enforce mask policy on its employees and customers. But if you have any plumbing issues, ask for Darryl. He’s an expert.
by
Verified Purchase
Recommended
Oct 2, 2020
Huge major shoutout to Davante Smith & his amazing wife AnnMarie Smith at https://www.facebook....
Huge major shoutout to Davante Smith & his amazing wife AnnMarie Smith at
https://www.facebook.com/Home.Depot.Longview.Tx/ for helping get bling ready for my big Veterans event this weekend!!
Mr Smith could tell quickly yesterday when I came in with measurements that I had no clue what I was doing!! He said I could come back today with my pegboards and he would make sure I had what I needed! Today from 9:30-3:10 he worked non stop not only on my display cases but also helping every customer that came to the lumber area and needed help! He worked so hard to make sure they were cut right and the frames were pretty. He made sure the hinges were going to hold the boards. He helped me make sure I could carry them & they would lock for me. He didn’t ask anything from me. He just truly went above and beyond to help a woman who would have been in tears, frustrated, mad and would have given up after 1 attempt that probably would have taken me all day. He helped me get 7 display cases made & helped not only my ability to help the veterans at the FRed Lobsters 4th Annual Military Appreciation Celebration but he truly showed how kindness is everywhere!! He could tell my measurements were not going to work and saved me from wasting money on having to buy lots of wood that would not have fit my measurements. And Mrs Smith helped find the perfect hardware to make my cases pretty & sturdy.
This kind of team work is amazing not only for a store but also to know they are a married working together couple who together make sure the customer is taken care of.
No I didn’t know them before today. Yes I sent them friend requests cause I think this kind of care & kindness needs to be shouted from the rooftops!!! I was also reminded by my sister I probably wouldn’t have even been able to completed one framed pegboard cause I have what’s diagnosed as low brain pressure and leaning over causes so much pain I would have ended up in the hospital getting pain meds. So they not only helped me for my event, they helped me keep from having a medical episode.
Mr & Mrs Smith I thank you from the bottom of my heart.
Home Depot I hope this message reaches the highest people possible and don’t worry I plan on messaging corporate cause this type of customer service of going above & beyond and not expecting anything in return is rare now a days and today you made me a customer always!
Yes I took photos cause heck yes I am honored to have met a man so caring and kind today.
Thank you!!!
Y’all please share this so this type of kindness and amazing customer service is seen by others
by
Verified Purchase
Recommended
Sep 1, 2020
The store was very clean and the cashier in the garden center was very knowledgeable and helpful....
The store was very clean and the cashier in the garden center was very knowledgeable and helpful. He answered every question I had and never made me feel like a burden for having so many questions. I believe his name was Juan.
by
Verified Purchase
Recommended
Aug 19, 2020
Exceptional Customer Service by Jennifer in Building Materials. Just so rare to have such service...
Exceptional Customer Service by Jennifer in Building Materials. Just so rare to have such service these days.
by
Verified Purchase
Recommended
Aug 7, 2020
There were associates available to help and all were very friendly. Only store in town who had wh...
There were associates available to help and all were very friendly. Only store in town who had what I needed.
by
Verified Purchase
Recommended
Jul 30, 2020
Appliance area very fast and knowledgeable getting you what you need and checked out!
Appliance area very fast and knowledgeable getting you what you need and checked out!
by
Verified Purchase
Recommended
Jul 15, 2020
Great Home store to shop at and very helpful and friendly store employees. They seem to enjoy the...
Great Home store to shop at and very helpful and friendly store employees. They seem to enjoy their job. Must be a great place to work.
by
Verified Purchase
Recommended
Jul 6, 2020
usually have what i need, so this store is my first stop. Sells staff are knowledgeable all the w...
usually have what i need, so this store is my first stop. Sells staff are knowledgeable all the way too and including the cashiers. They had the best deal for our product with delivery that met our needs and times, and on the date we ask for. Store always clean including the restrooms. Associates always ready to help and know where the products you need are located.
by
Verified Purchase
Recommended
Jul 4, 2020
Great store, great employees!
Great store, great employees!
by
Verified Purchase
Recommended
Jun 25, 2020
Kiearean (cashier) was so cheerful and positive!
Kiearean (cashier) was so cheerful and positive!
by
Verified Purchase
Recommended
Jun 12, 2020
I found the products I needed easily. Everything was in stock and easy to reach. Associates dir...
I found the products I needed easily. Everything was in stock and easy to reach. Associates directed me exactly to the aisle I needed for one product I had never bought before. There were many associates on the floor and it was easy to get help. At least 2 associates asked if I needed help finding anything without me having to ask. The store was clean and associates were both friendly and helpful.
by
Verified Purchase
Recommended
May 31, 2020
Excellent customer service
Excellent customer service
by
Verified Purchase
Recommended
May 30, 2020
I would shop at this store anytime. The staff are wonderful, friendly and helpful. Products are e...
I would shop at this store anytime. The staff are wonderful, friendly and helpful. Products are easy to find and available.
by
Verified Purchase
Recommended
May 23, 2020
I always can count on the Longview Texas Home Depot to have what I need and to be filled with the...
I always can count on the Longview Texas Home Depot to have what I need and to be filled with the right people to help me find what I need to complete my tasks. This is my go to store.
by
Verified Purchase
Recommended
May 19, 2020
Well run store.
Well run store.
by
Verified Purchase
Recommended
May 7, 2020
This store has an employee by the name Prince. He is friendly, knowledgeable, and professional. H...
This store has an employee by the name Prince. He is friendly, knowledgeable, and professional. He made our shopping experience positive and stress free.
Thank you, Prince!
Sincerely,
Greg & Ginger Pope of Diana.
by
Verified Purchase
Recommended
Mar 15, 2020
Great job customer service especially in the lawn and garden center. Quick, easy, fast and enjoy...
Great job customer service especially in the lawn and garden center. Quick, easy, fast and enjoyable. Very courteous young men!!
by
Verified Purchase
Recommended
Feb 28, 2020
Longview Home Depot employees are always available to help and offer information.
Longview Home Depot employees are always available to help and offer information.
by
Verified Purchase
Recommended
Feb 24, 2020
Very nice, friendly knowledgeable folks at this store! Thanks!!
Very nice, friendly knowledgeable folks at this store! Thanks!!
by
Verified Purchase
Recommended
Feb 24, 2020
The employees at this store were more friendly and helpful than other large stores
The employees at this store were more friendly and helpful than other large stores
by
Verified Purchase
Recommended
Feb 17, 2020
The store is clean and convenient. The associates are knowledgeable and eager to assist.
The store is clean and convenient. The associates are knowledgeable and eager to assist.
by
Verified Purchase
Recommended
Feb 16, 2020
The cashier was not completely knowledgeable on my purchase products. So he immediately set me up...
The cashier was not completely knowledgeable on my purchase products. So he immediately set me up with a person to not only load my purchase but to also help me to save $397.17 on a 1354.64 purchase! This was done by simply slightly increasing my purchase for a huge savings! The lumber and building materials area was freshly cleaned and organized. A pleasant surprise for a mid day purchase in an area with bags of concrete and other dusty products!
by
Verified Purchase
Recommended
Feb 11, 2020
very helpful eployees
very helpful eployees
by
Verified Purchase
Recommended
Jan 26, 2020
Overall I like the store, just don't like self check out - put a human on a register
Overall I like the store, just don't like self check out - put a human on a register
by
Verified Purchase
Recommended
Jan 14, 2020
Very nice people. Dedicated and talented.
Very nice people. Dedicated and talented.
by
Verified Purchase
Recommended
Jan 3, 2020
Very clean
Very clean
by
Verified Purchase
Recommended
Dec 24, 2019
Last minute purchase on Christmas eve and Shirley was so nice and cheerful. It's so nice to have ...
Last minute purchase on Christmas eve and Shirley was so nice and cheerful. It's so nice to have an employee actually smile, especially on Christmas eve when the stores are so crowded.