Reviews for Las Cruces #3505

The laziest employees! If you need the assistance of an employee I wish you luck. No one wants to help, they run away when they see a customer in need of help. When you need assistance is the only time you will see an employee all of a sudden be "busy." If you need blinds cut it will take you 20 minutes to find someone, another 20 minutes for them to find someone else and another 20 minutes waiting. The employees seriously scatter like a bunch of roaches when a customer needs help.

Great customer service, far better in every way than Lowe’s, that seems to have employees that NEVER want to assist me or help me find products or info on merchandise that I’m there to buy or learn about. Home Depot has staff that actually care that I find the exact products I’m looking for. Great service!!!

Great customer service: helpful, friendly and courteous.

Store services and items in stock is terrible

The location vs. my home makes a real difference. I prefer in this day and age of Covid 19 if I don't need to travel very far and as long as face masks are being worn, that is a big thing for me.

The Home Depot is close to our home and when I need something I usually try their first. I will say that if I go by and the parking lot is full and I know that people are NOT wearing masks, I will try the hardware stores. My husband has a heart issue and we are very, very careful for him NOT to get Covid 19 because his doctor has told us that his heart is not strong enough to survive if he got this virus. So we are very cautious. It would certainly help if I knew that The HOme Depots in the area are making masks manditory.

the store was clean and products were easy to find.. friendly associates. easy checkout..will shop again

This store does not follow the State of NM mandates to require face coverings for those entering. There are multiple employees not using masks.

Great Store to shop for all your home improvement needs. Plus plenty other needsas well.

Was very glad to see that the store was open on this pendemic time when most bussineses were shut down, I was able to accomplish to do a lot to put food on the table.

Used curbside shopping, and it was very quick and the workers were friendly and helpful. All the stuff I needed was in stock, from lumber to paint supplies. Will definitely return.

First of all the store's parking lot was very hard to manage with our truck and flat bed trailer. My husband and I went to the Las Cruces store because the Alamogordo store did not carry 16 ft smart siding. My husband is military and was not allowed to enter the store because of Vivid-19. I went in to get 16 of these boards by myself. I looked all over the store for a wood cart and there was none. I removed product off a random cart that was sitting in the aisle. It was a flat bed cart. I asked someone at register 1 for help. No one came, so I started to remove the boards. I smashed a finger and was dropping the boards on the floor. After about 25 mins, a young associated offered to help. Him and I loaded the boards onto the flat bed. When we moved it all the boards fell off. He went to look for a wood cart. He ended up having to again remove product from a cart. He got a rather reluctant looking man to help him load the boards onto this other cart. I was rung up and let out the contractor doors. Two associates were helping a gentleman put sheet rock and long boards onto his flatbed. I waited for my husband to pull through. The two men saw me waiting and saw my husband pull up with our 16ft flat bed trailer. The did not offer help and went inside. Totally ignored us. My husband and I loaded our purchase. Mind you, my husband and I are both in our forties and these men were in thier twenties. If we do not need to go to this location, we will never set foot in there again.

I would not recommend the this store the Salesperson checked the wrong box says we picked up something that we did not pick up. Our Garage door. It was to be picked up the person putting it in. The salesgirl did not answer her phone until it was to late to have in put on because it was her day off. The Garage door was picked up by myself and it was put in the next day.

They are always friendly and helpful.

We love Lorenzo in your paint department, super helpful employee! All of your staff have helped us when we asked and made suggestions on many occasions. Thanks for a clean, neat, well organized store & lots of staff to help customers!

You can pick up my comments from the survey. Greaat shopping experience during Covid-19 pandemic.

Excellent customer service. The employee in the plumbing section was very helpful. I had a leaky kitchen sink problem and also needed to replace the faucet. He walked me through all the materials I needed (had he not I would have been lost), and this required going through several different isles. He was patient and more than courteous. I have always been please with shopping at this store in Las Cruces.

I received immediate assistance. When I needed to change my order, I did so on the phone and the process was completed accurately by a very kind and patient employee.

The cashier was very friendly and helpful. Her name on the reciept is Destiny. Keep up the good work, I will shop many more times at your store.

Always friendly staff! Can always find someone to help.

great overall price and quality

This homedepot is great friendly faces and plenty of help if you need it. By far the best homedepot I have been in.

Great selection but rude girl at the paint counter. Not a great experience when you go in and spend $300 on paint and supplies!

Sorry customer service booth. Think twice before getting items on will call.

Great customer service from Raul, Ivan And Mitch.

Customer service has always been great. Prices are fair. Well-stocked.

Very helpful from knowledgeable associates for all purchases.

The store is very organize. The employees are very helpful and friendly. The help me put a box of tile in the cart and the cashiers always ask if i need help to put in the car.

The employees are courteous and friendly, however, I don't appreciate being lied to. I purchase quite a few panels and sheet goods and it helps to have them cut in house. For several months now I have called ahead asking if there was someone in the store able to use the panel saw. Three times I was told, 'Yes' we have someone here that can help you. So off to the store I go only to find that the saw is 'out of order' or 'broken' and the repairman is coming to fix it someday? This has been going on since at least mid-September. So how long does it take a company your size to fix a broken piece of equipment? I can tell you how long it took my company to fix an important item such as a saw. TODAY! But perhaps giving promised service isn't that high on your list, is it?

The store is clean and everything you need is stocked and if it's not the employees go the extra mile to make sure you get it..great job guy and gals..thank you