Reviews for Las Cruces #3505

This store is very well stocked, plenty of good help, and someone always volunteering to help load product onto my truck, trailer. all carts are rolled in by at least 2 workers, and never in the way for parking. Appreciate that!

Josué the sales associate was very friendly, helpful, patient, knowledgeable, and answered all of my questions. His customer skills are impeccable. I am very pleased with my recent experience and I bought the perfect freezer for my needs thanks to his help.

Employees gathered as i struggled to get sheetrock down from pile into my cart. I am 5'5 female. Not one asked me if i needed help. When i went to pay the cashier said " it really looked like u was struggling." I wanted to leave at thst point and go somewhere else, but i was in so much pain after the entire visit

When I approached the enterway to home and garden the cashier greeted me and was able to quickly complete my transaction. Within 5 minutes a young man appeared and loaded my truck. From. Start to finish it was less then 15 minutes! Amazing, thank you so much we will ALWAYS shop at this location.

Excellent customer service

I was greeted as soon as I walked in and was pleased with the store’s organized shelves. Check out was a breeze and my cashier even helped me carry my items to the register.

This is a good store. People are great! I do wish they would bring back the veterans discount though.

I moved to New Mexico in October. The timing was not great for finding a move in ready home. Las Cruces is the closest trade area for me to shop for major supplies. I made the drive one Saturday and visited the other big store. My experience was not positive. I drove over to Home Depot and had a great customer service experience, especially in the kitchen design department. Since then, I have been able to get help from Mr. Lee while two kitchens are in various stages of being remodeled. I am really impressed with the attention to detail and quick service.

The assistance in the store was very poor

Excellent store to make your most important purchases you may need. I have always enjoyed going into this store for all my projects. Employees are always very helpful and courteous.

This store has very kind people working in it. I used to go to Lowe’s home improvement before I moved to the area of Home Depot. At first I thought I wouldn’t like it but still went since it was closer to my house. Turns out Home Depot has better pricing then competitors and is just an all around better store. I’m very happy with the service I get at all the Home Depot’s I’ve been to.

I absolutely love getting plants from home Depot it's the first store I choose to go to when I have that thought of buying plants. This trip was very disappointing because I ran into an old " friend" from high school (which we graduated in 2011, nearly 10 years ago) and she still refuses to look at me, acknowledge me, or even help me at her new employment. 10 years later and she's still not mature enough to get over whatever happened between us in the past. She chooses to carry it with her to her new job. It's disappointing and unbelievable at the same time.

Even though it's a "big box" store the customer service is more like "ma and pop." I always get very knowledgeable help, if someone isn't sure about an answer they have someone who knows give them back up right away.

It took 20 minutes and 4 polite requests for assistance to get a blind cut. When it was cut they removed 2" from one end instead of 1" from each end and when questioned I was told it was cut correctly. I did not open the box and double check. My mistake. One which I will never make again because I am going elsewhere for home improvement needs.

I’m a frequent visitor to this store since my arrival in May, 2019. I have found it to be consistently well managed and organized. I’m usually able to find what I’m looking for and the staff is always friendly, if not always very knowledgeable about the products.

Employees reported a temperature of 102, but took a cold shower to test under 100 to be allowed to work

Great store. Great people.

It's a happening HD. Good service overall.

My experiences with this store have been consistently disappointing. My last order was a large specialty order with many different PLUs. I found out that my order had arrived 6 weeks later when I received a call threatening to return the items if I didn't pick them up soon. We had never received correspondence prior to this time. I came and picked up the items that had arrived, all but 8 items that had still not arrived. Two weeks later I receive a call that 7 of the 8 items had arrived. I asked for a call when all 8 had arrived as the store is not convenient for me to get to. Two additional weeks go by, I call to inquire, now they only have 6 of the 8 items I am waiting for, but was assured that a delivery was coming that weekend and they would call when my items arrived. No call, no email, nothing. I walk in 3 weeks later (7 weeks past original p/u) and they only had the 6 they had when we had spoken weeks earlier. As my accountant was becoming antsy to receive the final invoice, I finalized the order and removed the other 2 items from the order. All in all, this order took almost 3 months to fulfill, mostly hand tools. It was made very clear that our business was not important enough for them to make an effort.

If you need a great cabinet designer go to Mr. James Lee, he is amazing and will help you get your dream kitchen at an amazing price

Store is always clean and very well organized....Mitch at the plumbing department is always very helpful.

very clean felt safe with every thing that is going on plenty merchandise will come back

Could not receive any help at this location. I wanted to buy a cabinet. No one came to help me I even asked someone and he paged customer service. No one came by. Very disappointed in my visit today

Almost every time I visit the Las Cruces Home Depot I receive excellent customer service. There have only been a couple of times when it was hard to find an associate for help. This store is always clean and well stocked (except for the cleaning/disinfectant isle at the beginning of the pandemic). The prices are compatible with other home improvement stores and this store is only 2 miles from my home.

Always good service, always friendly and knowledgeable. I've been shopping here for over 10 years and have never had an issue.

This store is very organized! All the staff in and around the paint department section are very helpful!! And, the customer service desk staff are rocking it on a daily basis. Kind, patient and real people. You can see them smiling under their face coverings.❤️

Wonderful Friendly Service..!

Really good store, employees are friendly.

The store was clean and I found everything I needed.

Carpet and tile ordering process and purchasing was very easy and professional.