Reviews for Kapolei #1706

My dishwasher arrived with a broken door. ( The box was intact.)Once reported, a replacement was located and delivered within the week! Misty and the managers kept me informed all along the way. GREAT Customer service. I will happily travel the 45 miles from my home to this Kapolei store in the future.

We bought a scaffold and it She helped a great deal

Watch out for the cashier named TATIANA. She must have some issues she brings to work with her. She was extremely rude to me and didn’t apologize when she found out she was wrong about accusing me of trying to return something from a different store. Amazing…

Shout out to Rizalie in the pro section who was pulling customers out of a slow line and got us checked out quicker than expected

Jasmine is awesome. Look for missing/empty item on the shelf. She was keep looking even I gave up. 15mins later, she found item and look for me before I check out.

Would like to say thank you to Starr and Dixie for their help today with my lumber purchase. Starr called for someone to help and then made sure I got help by coming by to check on me (nobody came) and then apologized and quickly found Starr who assisted me. Top notch. Mahalo.

customer satisfaction is out the window when you buy a Robi. The dealer in the store is a bad representative for their product. A month old battery used to hold a charge for an hour an when it would only hold a charge for 10 minutes they would not exchange the battery. The female rep tried for a minute and said battery is good and would not exchange it saying the battery is good,when talking to a home depot representative was told to bring back tool and battery then Ryobi personnel tells my son he couldn't exchange it for a new battery..he said he shouldn't by any more tools from them and they said 'that's ok' like they are so uncareing for their customers,,so they got their wish.

Darin is eager to assist at the self-checkout...nice guy!

Too often we run into associates that belittle you when you ask simple questions but today all that changed by an associate by the name of Rhonda. Thank you very much

The Home Depot Kapolei store Millwork Department helped me today with a special order kitchen door with irregular dimensions. The Millwork associate was knowledgeable, professional and patient. My special order took only a few minutes to complete. Kudos to them for the big assist today! Great job guys!

Good service in and out!

Ginsey helped me with my returns and she also help doing an order for me . Thanks ginsey

I had a better than average experience today. I was acknowledged by every worker in every aisle. It was refreshing and appreciated.

I brought something a few month and because I didn’t the same credit card I’ve use for product they have me store credit and or offered to replace item .

I always shop at Home Depot for supplies and tools. Also my go to store. It should a must for every contractor and home owner.

Good military discount program

Workers with a great Christmas spirit and Aloha. Thank you

Kimo Moore and Cindy great sales people in the appliance dept

Employees Angel and Kawai=Wow/You two rock! Felt like my sister was in both of you/really did make me feel special-in fact, I would have shopped more if I had more time that day. Good Job! (Christmas plastic tree)

Esther and Luana really helped me out on finding the items that I need for my work.

I was walking around having a hard time finding things and Nafoa came up to me asked me if I needed help and I said no at first but he was persistent which changed my mind and eventually he helped me with more than what I came to the store to grab. Explained to me how the deals worked which changed my mind on products I wouldn’t have bags a second thought about, very good help !

I have dealt with Home Depot for many years, even before they came to Hawaii. I generally do not shop around but go directly to the Kapolei store for all my needs. I believe that the Kapolei store has the best management team of all the locations that I have visited.

I truly love all the project materials in one place! I was happy with the variety of native Hawaiian plants and most the materials nearby to create a project to put them on display.

I am always impressed by the friendly staff. They are always knowledgeable and helpful in filling any gaps I have between my projects and the tools and materials needed to complete them.

Manny from flooring cut blinds and was so helpful for my 13 windows, this is something that was stressful for me but he put me at ease with his knowledge and professionalism. Perlita was so kind in helping me get qualified for my new washer and dryer and answered all of my questions, Ethan was so friendly and informed me of the store promotions and was lighting quick during check out. These 3 made my shopping experience phenomenal! Will return here again!

Our sales rep - Jack helped us out very well in the Door Section of the store. He totally helped us get what we wanted. My wife was very satisfied.

Had a great experience and friendly check out thank you

I went to to the garden department and had the privilege of meeting Ethan. Nice young man who knows how to be kind and patient with older individuals. Thank you Ethan for taking the time to acknowledge others.

I was looking for floating shelves for my office, and was helped by Stacy.

Each time I need help with location, product &/or etc. the Kapolei team is always willing to go beyond! Customer service is the reason I come back. Having a Home Depot store in my community helps me to complete my projects within my limited time.