Reviews for Jantzen Beach #4007

Cashier was very friendly.

Need more helpful friendly employees

Good clean, well stocked store, helpful management and personnel. Definitely my main go to in the Portland/Vancouver area.

Friendly personnel, clean and very organized including the locating of overstock. Also finding associate assistance was effortless and supportive of genuine concern for my needs.

I usually find what I want at this store and it is closer to me than Vancouver store. I like the people who work here and am getting to know them better. Because so many shop here I sometimes find it crowded and what I want is out of stock but staff is good about helping me substitute. The only downside is getting back on the freeway and home.

Top notch service. Professional, courteous, efficient. Keep it up guys and thank you

I enjoy this store location. It’s clean and most of the staff is pretty knowledgeable about product in the store. My only complaint would be how often I get to the register, and there is no price/sticker on my item. It can occasionally slow down my check out process. Otherwise, I like the people and the atmosphere a lot. I’ll definitely be back.

Iaccident accidentally did the survey for the Jantzen Beach Store but I had to return the faucet I brought to the home depot in Vancouver by Costco off Andresen- please make sure they know Megan is sending and she was an outstanding help. I'm single. I don't fix things so redoing a faucet can be intimidating. She had great knowledge and was spectacular with helping.

the lady on the phone was very helpfull

Mike Storm at the Pro Desk and George, Raven and another Mike all take great care of me and my family and employees. We are in nearly 7 days a week . We are very thankfull for their knowledge and work ethic on our behalf. Sincerely, Chris DeSean.

It appears The Home Depot is doing very well with their recruiting and employee training. The guys in the paint dept. were great, and Ted in hardware is a seasoned vet in DIY and customer service.

Dean in kitchen remodeling was amazing. He managed my kitchen remodel project for 3 months and helped me with everything, went above and beyond and I have an amazing kitchen now. Thanks dean.

Unhelpful employees and lack of inventory

HD EMPLOYEE FOUND MY ITEM DESPITE NOT BEING ON DISPLAY. FRIENDLY AND EFFICIENT!!

Most often, the items I need are in stock. The crew actively ask me if I need help. This is a change from a year or so ago. I give them 5 stars for customer care.

Lack of employee use of PPE and lack of employee adherence to social distancing protocols. HD should invest in properly training their employees and commit to social betterment by showing genuine concern for public health. Hello...pandemic...does HD care???

Great customer service and always seems to be stocked

Be careful when you use gift cards. Some cashiers do not give you back the gift card if it has a balance. They tell you the receipt is good enough to use.

Even in these trying time the employees were helpful, courteous and professional.

got basically accused of stealing after buying over $1000 of product. treated unprofessionally. disappointed.

Knowledgeable, friendly employees. Felt comfortable shopping, even during this pandemic.

Experience could not have been better. Associates eager to assist and very friendly.

Very clean, professional and enjoyable shopping experience. Thank you

I started my attempt to special order flooring on Saturday 6/13. I called the Janzen Beach store, which is where I wanted to pick up my flooring. I tried the Pro desk. There was no answer. I tried the main number for the store & I was transferred to another line. There was no answer. I figured that since it was Saturday, they must be busy. On Monday 6/15, I tried again. Pro desk. No answer. Called the main number & again, I was transferred. No answer. I called the 1800HOMEDEPOT number. I was able to speak to a man who connected me with the Pro desk at Janzen Beach store. After talking to the pro desk (Monday morning), he said that I would need to speak with someone in flooring. He said that he would give them my information & they would call me. Yesterday, 6/19, I received a VM from Erin in flooring. I tried to call her back. Again, it was impossible to reach anyone in flooring. The person I talked with said she would give Erin my information & Erin would call me back when she was finished with her current customer. I waited 3 hours. Erin did not return my call. I called the store again. I am not exaggerating when I say that the phone rang for 7 minutes & 34 seconds before anyone answered (I have a timer on my phone). When someone finally answered, I asked to speak with the manager. I was able to speak with MJ, a supervisor in flooring. She was less than friendly or apologetic but she did take my order over the phone for over $3000 for flooring. It took me 6 days, 18 phone calls, and being transferred to another line at least 36 times to get my flooring ordered. Again, I do not exaggerate when I give these numbers. As customers, we trade very poor customer service for decent pricing!!!

The check out for on line orders is not wide enough to maintain social distancing. It must be reconfigured to comply with CDC guidelines. This compounded by the amount of employee traffic trying to fulfill on line orders. It is not enough to slap stickers on the floor when the physical layout does not allow for 6 feet of separation it is dishonest to pump advertising messages professing a commitment and concern for customers and employees without altering the physical layout to allow for the 6 ft of separation.

Employees were friendly, and helpful. When i had questions about placing a custom order they thoroughly explained everything about the process

The product that was in today’s ad was not in stock. However the guy working in the tool department gave me a discount on a comparable tool. This was greatly appreciated. I will definitely continue to shop at this location.

Our cashier Eugene was awesome 57686

Associate in Appliances was patient, friendly, and knew product and services. Great help!

Very disappointed in how many employees weren’t wearing masks or maintaining proper distancing