#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(703)619-2704
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
7710 Richmond Hwy
Alexandria, VA 22306
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Customer Store Reviews

  • 4.7 out of 526 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (526)
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Showing 1-30 of 526 reviews
Great Selection of Appliances and Household Clearning Items
I was able to purchase a refrigerator today because the salesperson was exceptional at her job and an expert in the options and features all appliances.
by
    • Recommended
    GreatJjob on Fence
    Was so much easier to request an installation for our fence job. They called right away. They came out right away. The company that you contract with were easy to deal with. Answered all my questions. Their staff were pleasant. The job was done correctly and done as requested. Would use Home Depots Installation request site again. Thank you.
    by
      • Recommended
      Great Service received by manager Mr. Jerome.
      I got some discrepancy in appliances delivery and Mr. Jerome went above and beyond to fix that issue. He showed great professionalism and excellent customer dealing skills. He is the best! Thanks
      by
        • Recommended
        Excellent customer support thanks Jerome
        by
          • Recommended
          Always there for you
          I am in the middle of building a house and this home depot is always friendly and well supplied. Employees always go out of their way to be very helpful.
          by
            • Recommended
            THanks
            My husband and I went to Home Depot in Alexandria, VA 22306. We needed to cut some wood, so I asked the cashier to call someone to assist us. He did, and he helped us very much. His name is Nelson H. As I saw on his apron, he wore glasses. He is professional in his job as he cuts the wood very precisely, is patient, is helpful, and respects customers. I was really glad to see this guy. I asked the manager of the company to announce our THANK YOU. Nelson H. You are the best one. I appreciate your attention.
            by
              • Recommended
              Great customer service
              This store has the best employees providing superb customer service.
              by
                • Recommended
                Great Store.
                Got wiring mounting cable ties. Just what I needed. Danny in the Garden Section assisted me and did a GREAT JOB, very helpful. Also thanked me for shopping at Home Depot.
                by
                  • Recommended
                  Great experience.
                  I was in search of a reindeer for my Christmas display. Connie in lawn and garden helped me find this product and even called me back to let me know I could pick it up. Everyone was very kind and helpful.
                  by
                    • Recommended
                    Excellent Home Depot
                    This is a well managed store. There are a few managers who make this place hum and I can tell them employees appreciate them. Thanks to Michael for his care abs help finding parts we needed to complete a project and, when we could not find a few in their stock, arranged for a pickup at a nearby Home Depot.
                    by
                      • Recommended
                      Vast Improvement
                      Quantity and quality of employees has improved significantly in the last three years.
                      by
                        • Recommended
                        Excellent service
                        Visited Home Depot Hyba Valley and was very impressed with how helpful everyone was. From the moment we were greeted, we were told exactly who to see by name to help with lighting then went on to find several other items asking at least 5 employees where to find items. Each were spot on. Deb in plumbing even went out of her way to find us to make sure we got plumbers puddy which had been empty on the shelf. Excellent service!
                        by
                          • Recommended
                          Great customer service with countertop order
                          I was placing a Cambria order, and Cheryl was working that day. She was a helpful, knowledgeable, easy to work with, and fun to talk to you. She even help me find a discount that I hadn’t been aware of. Which saved me a lot of money. I would definitely go back for countertops or other kitchen design purchases from Cheryl. Making a big purchase can be stressful but she made it pleasant, easy, and she was efficient.
                          by
                            • Recommended
                            The store is clean and the employees have always been helpful.
                            The store is clean and the employees have always been helpful.
                            by
                            • Verified Purchase
                            • Recommended
                            Good store, well stocked, always see employees working. Danny in the Garden Section is my go to p...
                            Good store, well stocked, always see employees working. Danny in the Garden Section is my go to person, always helpful.
                            by
                            • Verified Purchase
                            • Recommended
                            Store very clean, well stocked and the employees are very helpful. Dany Embrey in the Garden Sect...
                            Store very clean, well stocked and the employees are very helpful. Dany Embrey in the Garden Section help me to find the right kind of garden hoses and sprinkler that I was looking for along with some attachments. Very helpful and respectful. Thank me for shopping at HOME DEPOT. Outstanding Job. Also I observed him help two other customers before me and after me before I left that part of the store and he was GREAT with them, a true asset for the Home Depot Store/Company.
                            by
                            • Verified Purchase
                            • Recommended
                            Great clean store. Parking is great. Easy to get in and get out. Customer service is OUTSTANDING....
                            Great clean store. Parking is great. Easy to get in and get out. Customer service is OUTSTANDING. Employees very friendly and helpful. Danny from the Garden Section helped me find what I was looking for. Was in a large store meeting at the time, but I asked for his assistance and he gave me that plus up and beyond the call of service.
                            by
                            • Verified Purchase
                            • Recommended
                            Great store. I shop there all the time. People are very customer oriented and go the extra mile...
                            Great store. I shop there all the time. People are very customer oriented and go the extra mile to help.
                            by
                            • Verified Purchase
                            • Recommended
                            Customer Service Terrible Manager Cannot Be Found. Dora is the best associate at the Pro Xtra Desk
                            Customer Service Terrible Manager Cannot Be Found. Dora is the best associate at the Pro Xtra Desk
                            by
                            • Verified Purchase
                            It was absolutely the worst experience shopping in that store I was disrespected treated and dif...
                            It was absolutely the worst experience shopping in that store I was disrespected treated and differently I was told the wrong place to go to find what I was looking for by two associates the one that I’m writing about now not only told me the wrong place and when I came back to him he was condescending and disrespectful The manager was nice but the conversation with him was also very flat I got the sense that he wasn’t going to do anything about my ordeal or my experience I got a strong sense of that which is why the associates believe and know that they can treat customers in America in which they treated me they know nothing will happen to them
                            by
                            • Verified Purchase
                            Thank you for the military service discount. Customer service is lacking in this store. Employe...
                            Thank you for the military service discount. Customer service is lacking in this store. Employees need to be friendlier, appreciate customers asking questions and location of products, and appreciate military service men and women.
                            by
                            • Verified Purchase
                            1 found this review helpful
                            This Home Depot has a very friendly atmosphere with knowledgeable employees that really helps you...
                            This Home Depot has a very friendly atmosphere with knowledgeable employees that really helps you get your projects done. I bet on them and won!
                            by
                            • Verified Purchase
                            • Recommended
                            Great store, well stocked clean and easy parking got in and got out. Danny in the Garden Section ...
                            Great store, well stocked clean and easy parking got in and got out. Danny in the Garden Section was OUTSTANDING. Assisted me alot.
                            by
                            • Verified Purchase
                            • Recommended
                            Great store, easy parking very organized and clean. Danny Emerry assisted me and did a good job. ...
                            Great store, easy parking very organized and clean. Danny Emerry assisted me and did a good job. Very helpful.
                            by
                            • Verified Purchase
                            • Recommended
                            Good clean store. Well stocked, easy parking check-out was fast. Danny in the Garden Section was ...
                            Good clean store. Well stocked, easy parking check-out was fast. Danny in the Garden Section was very helpful.
                            by
                            • Verified Purchase
                            • Recommended
                            Excellent store. Employee Danny, garden section helped me out and did an OUTSTANDING JOB. Very he...
                            Excellent store. Employee Danny, garden section helped me out and did an OUTSTANDING JOB. Very helpful, thanked me for my business and assisted me in obtaining the correct supplies.
                            by
                            • Verified Purchase
                            • Recommended
                            No one asks can I help you or do you need help you have to stop someone.
                            No one asks can I help you or do you need help you have to stop someone.
                            by
                            • Verified Purchase
                            • Recommended
                            1 found this review helpful
                            I would only recommend this story if Cheryl Via is your customer service representative. She work...
                            I would only recommend this story if Cheryl Via is your customer service representative. She works in counters, but she helped us with counters, appliances, and more. I felt like she was not "selling" instead she was "serving". She far exceeded the expectations that I have come to expect lately from a big box store. 5 stars for Cheryl! 3 stars for our other experiences at that store.
                            by
                            • Verified Purchase
                            • Recommended
                            Kitchen Designer, Cheryl, is very good, excellent! She explored all the options, utilized a chal...
                            Kitchen Designer, Cheryl, is very good, excellent! She explored all the options, utilized a challenging foot print very thoroughly and making best use of space and kept aesthetics very nice. She is very knowledgeable and friendly. Great customer service! We highly recommend her.
                            by
                            • Verified Purchase
                            • Recommended
                            Employees are great. But buyer beware. I purchased a toilet seat. When I got it home, and opened ...
                            Employees are great. But buyer beware. I purchased a toilet seat. When I got it home, and opened it, it was someone’s old soiled toilet seat. Customer service needs to inspect returns better to ensure the product can be resold.
                            by
                            • Verified Purchase
                            • Recommended
                            Showing 1-30 of 526 reviews

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