#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(304)733-8162
Tool & Truck Rental(304)733-8180
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1050 Thundering Herd Dr
Barboursville, WV 25504
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Customer Store Reviews

  • 4.6 out of 398 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (398)
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Showing 1-30 of 398 reviews
Very helpful staff.. I dealt with Wes and Sam in selecting blinds for our house and cut it them t...
Very helpful staff.. I dealt with Wes and Sam in selecting blinds for our house and cut it them to size. They were very friendly and professional.
by
  • Verified Purchase
The best customer service I have ever received at a Home Improvement Store. Lumber is top quality...
The best customer service I have ever received at a Home Improvement Store. Lumber is top quality. I like that the garden center area is most often open for stone and other purchases.
by
  • Verified Purchase
  • Recommended
VERY WELL ORGANIZED & CLEAN
VERY WELL ORGANIZED & CLEAN
by
  • Verified Purchase
  • Recommended
Excellent customer service
Excellent customer service
by
  • Verified Purchase
  • Recommended
Horrible customer appreciation
Horrible customer appreciation
by
  • Verified Purchase
Overall not a bad store. Certainly has an impressive inventory. I would rate the service "fair....
Overall not a bad store. Certainly has an impressive inventory. I would rate the service "fair." However, the quality of the lumber is often poor. Many pieces have defects such as severe warping, and an excessive number of knots. Also, it frequently isn't shaped quite right because of poor quality control at the sawmill. For example, corners that are supposed to be square aren't , and surfaces that are supposed to be flat and relatively smooth, have deep gashes from the saw blade or are wavy.
by
  • Verified Purchase
  • Recommended
I love using my computer to create my list of things I need. Then when at the store I can use th...
I love using my computer to create my list of things I need. Then when at the store I can use the android app to go right where the products on my list are. Makes it all quick and easy.
by
  • Verified Purchase
  • Recommended
I just wanted to say y’all have a very respectful gentleman I believe his name is Dutch he was at...
I just wanted to say y’all have a very respectful gentleman I believe his name is Dutch he was at the service desk by himself and he was able to get the line moving pretty fast even while having a difficult customer that was very rude he went beyond and above even though the lady was pretty rude I told him I would give him a good rating because he deserves it !!!
by
  • Verified Purchase
  • Recommended
I just wanted to say kudos do the young man Dutch at the customer service desk he had a very Diff...
I just wanted to say kudos do the young man Dutch at the customer service desk he had a very Difficult customer and I swear he stayed professional not once showed any hint of aggravation no matter how many times the lady kept messing up and not understanding I told him I would definitely give him a good score and do a survey on him he was very polite and quick to help me THANK YOU !!!!
by
  • Verified Purchase
  • Recommended
I was having trouble using the self check out I believe his name was Dutch he came and helped me ...
I was having trouble using the self check out I believe his name was Dutch he came and helped me use the machine because it kept showing up error which he walked me thru the process and he was very polite and friendly I will definitely be back to shop again
by
  • Verified Purchase
  • Recommended
This store is much cleaner than the South Point Lowes
This store is much cleaner than the South Point Lowes
by
  • Verified Purchase
  • Recommended
I bought a grill online an came to pick it up When my husband notice that they gave me the wrong ...
I bought a grill online an came to pick it up When my husband notice that they gave me the wrong grill and the price was cheaper A worker named Dutch working the service desk was able to help me return my online item and purchase the one that was giving to me THANKS
by
  • Verified Purchase
  • Recommended
I came across an employee in paint and asked if he could help me out. I was looking for wall hook...
I came across an employee in paint and asked if he could help me out. I was looking for wall hooks that stick on and won’t tear up my walls. He wasn’t sure at first but he went to the tool aisle and actually found them. Neither myself nor my daughter saw them, and we walked up every aisle. I’m very thankful to Dutch for taking the time to help me
by
  • Verified Purchase
  • Recommended
My central air went out in my home, so I made an emergency trip to Home Depot to buy a window uni...
My central air went out in my home, so I made an emergency trip to Home Depot to buy a window unit and some fans to do until it gets fixed. After looking, I went to talk to someone about options. Dutch told me about the Home Depot credit cards. He helped me apply, and I got accepted for enough to cover everything I needed that day. I very much appreciate his help so my family will be able to be cool in this summer heat!! The next time I need help, I will be asking for Dutch!
by
  • Verified Purchase
  • Recommended
I was having trouble trying to find something in the store I wanted to buy for Father’s Day. Dutc...
I was having trouble trying to find something in the store I wanted to buy for Father’s Day. Dutch helped me look, and then when we didn’t find it, he told me I could order it online, and that it was even on sale buying it that way. He brought me over and went step by step through the process with me, found what I needed, and got it ordered. He also said that if I ever needed help again with an online order or anything, just let him know. He was extremely polite and helpful and made my day!
by
  • Verified Purchase
  • Recommended
An employee named Dutch help me find the right riding mower he showed me on the computer and set ...
An employee named Dutch help me find the right riding mower he showed me on the computer and set everything up he also showed me One that was better then the one I was looking at with a better deal much cheaper so I saved money and he was very helpful and set it up so my son could pick it up for me later that night .... I want to Thank him very much
by
  • Verified Purchase
  • Recommended
Great selection the Ryobi tool line has over 120 tools that use the same batteries so you don't n...
Great selection the Ryobi tool line has over 120 tools that use the same batteries so you don't need a different charger for every tool you own.
by
  • Verified Purchase
  • Recommended
inventory was very good, all employees were friendly and helpful. great day for me
inventory was very good, all employees were friendly and helpful. great day for me
by
  • Verified Purchase
  • Recommended
The products were difficult to find. There was not help available when I needed it. When I did ge...
The products were difficult to find. There was not help available when I needed it. When I did get help, the man wasn’t rude, but wasn’t very friendly either. The store was clean and the checkout went smoothly
by
  • Verified Purchase
The Huntington store is always found to be neat and helpful in finding what I need.
The Huntington store is always found to be neat and helpful in finding what I need.
by
  • Verified Purchase
  • Recommended
I purchased quite a large load of soil from your Barboursville location, and one of your workers,...
I purchased quite a large load of soil from your Barboursville location, and one of your workers, Dutch, helped me load it all. Very thankful to him for helping me and pleased at his professionalism and politeness
by
  • Verified Purchase
  • Recommended
I was looking for the straw brooms, and couldn’t find hem as the aisles had changed since the las...
I was looking for the straw brooms, and couldn’t find hem as the aisles had changed since the last time I was there. The gentleman working the register, named Dutch, helped me find them and then rang up my order for me. I appreciate the assistance and the friendliness
by
  • Verified Purchase
  • Recommended
I needed help In the paint department. The gentleman back there, named Dutch, was extremely poli...
I needed help In the paint department. The gentleman back there, named Dutch, was extremely polite and helpful to me. He said it was his first time back there by himself, but he was able to figure out what I needed and asked me not to rate him too bad if I did a survey because it was his first time. I appreciated his dedication to making sure I got what I needed and for his friendliness towards me and told him so, and that I would give him praise
by
  • Verified Purchase
  • Recommended
An employee, Dutch, helped me load a stove that I purchased from you. He was very polite
An employee, Dutch, helped me load a stove that I purchased from you. He was very polite
by
  • Verified Purchase
  • Recommended
I needed wood for my king sized bed, but had no idea what kind I needed that would work for me. I...
I needed wood for my king sized bed, but had no idea what kind I needed that would work for me. I was sent to Dutch. He helped me find plywood that fit my needs, and then he cut it it to the sizes I wanted. I appreciate his help
by
  • Verified Purchase
  • Recommended
I found four great doors for a remodel project and one of your workers, I believe his name was D...
I found four great doors for a remodel project and one of your workers, I believe his name was Dutch, loaded them for me after I bought them. He and some of your other employees were friendly
by
  • Verified Purchase
  • Recommended
Just wanted to say that a nice young man named Dutch helped me load my potting soil and plants th...
Just wanted to say that a nice young man named Dutch helped me load my potting soil and plants that I purchased
by
  • Verified Purchase
  • Recommended
We have gone to this Home Depot for years. The associates are very helpful and friendly. They a...
We have gone to this Home Depot for years. The associates are very helpful and friendly. They ask to help find items one needs which makes getting out of the store with time to spare. The store itself is clean and uncluttered which makes shopping a pleasure.
by
  • Verified Purchase
  • Recommended
Unless Home Depot improves their military discount policy, I will not make any further purchases....
Unless Home Depot improves their military discount policy, I will not make any further purchases. I felt insulted by cashier clerk. I showed her my drivers license which has armed forces directly on it and basically was not one of the company’s required proof of ID. STATE ISSUED DRIVER LICENSE which displays my affiliation with the armed forces is not proof enough for 10% military discount??? I had to take official discharge paper to have this printed on my driver’s license. Furthermore, for those that have served to protect our country, this is the treatment we get in return! Home Depot, you should be ashamed!
by
  • Verified Purchase
helpful
helpful
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 398 reviews

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