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Filter Reviews By:Rating, Profile, Gender, Age (398)
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Showing 1-30 of 398 reviews
Jan 4, 2021
I spoke with a manager, Michelle, to tell her how well pleased I was with my experience. She, lik...
I spoke with a manager, Michelle, to tell her how well pleased I was with my experience. She, like the employees who helped me, was very gracious.
by
Verified Purchase
Recommended
Dec 2, 2020
I am so Thankful for Barboursville Home Depot, Clean and very friendly staff Always have everythi...
I am so Thankful for Barboursville Home Depot, Clean and very friendly staff
Always have everything in stock. Just a great place to shop.
Thank You
by
Verified Purchase
Recommended
Nov 29, 2020
Great customer service! I’m so excited to get new appliances ☺️
Great customer service! I’m so excited to get new appliances ☺️
by
Verified Purchase
Recommended
Nov 16, 2020
Home Depot is the best store for plumbing supplies. The associates are friendly and helpful makin...
Home Depot is the best store for plumbing supplies. The associates are friendly and helpful making shopping an easier experience.
by
Verified Purchase
Recommended
Oct 31, 2020
The store is always clean. If you are looking for a certain tool or need advice buying a tool, Ga...
The store is always clean. If you are looking for a certain tool or need advice buying a tool, Gary from the tool department is your man. He is extremely knowledgeable and helpful. Everyone else is friendly also.
by
Verified Purchase
Recommended
Sep 21, 2020
The Home Depot, Barboursville, WV 4801 employs exceptional people, who assist customers above and...
The Home Depot, Barboursville, WV 4801 employs exceptional people, who assist customers above and beyond what is reasonably expected in each and every department. Always a pleasure so spend my money there. Thanks!
by
Verified Purchase
Recommended
Sep 18, 2020
Bad shopping experience. Difficult to get assistance, everyone was on their cell phones. Associat...
Bad shopping experience. Difficult to get assistance, everyone was on their cell phones. Associates today were not friendly or helpful. It was the second bad experience at the store.
by
Verified Purchase
Sep 6, 2020
Nice and helpful employees. Lots of interesting merchandise and a good choice.
Nice and helpful employees. Lots of interesting merchandise and a good choice.
by
Verified Purchase
Recommended
Aug 24, 2020
The best help of staff I’ve ever witnessed since I was a kid. Can’t get this kind of service at L...
The best help of staff I’ve ever witnessed since I was a kid. Can’t get this kind of service at Lowe’s!
by
Verified Purchase
Recommended
Aug 22, 2020
Lowe’s can’t touch em! The service and respect and willing to help is amazing! They have a custom...
Lowe’s can’t touch em! The service and respect and willing to help is amazing! They have a customer for life! Very impressed!
by
Verified Purchase
Recommended
Aug 19, 2020
Customer service sucks
Customer service sucks
by
Verified Purchase
1 found this review helpful
Aug 16, 2020
The employee in the garden center, who checked us out, was unhelpful, and rude. When asked a ques...
The employee in the garden center, who checked us out, was unhelpful, and rude. When asked a question about a sale item, we were told; “I don’t know, you’ll have to find an ad and look”.
by
Verified Purchase
Aug 12, 2020
Eric in the plumbing department made my water line repaír nightmare so much easier! You just don...
Eric in the plumbing department made my water line repaír nightmare so much easier! You just don't find customer service like this young man gives anymore! He is definitely an asset to the company!
by
Verified Purchase
Recommended
Jul 6, 2020
Awesome service
Awesome service
by
Verified Purchase
Recommended
Jul 2, 2020
LeeAndrea, manager of the appliance department, went above and beyond to help be find and order a...
LeeAndrea, manager of the appliance department, went above and beyond to help be find and order a freezer. Hard to find right now, but she pulled it off !! We have a beef coming in August and simply could NOT find a freezer. She researched, found, ordered, and took my credit card info over the phone without me having to make the 45 minute drive to the store. THANK YOU LeeAndrea!!
by
Verified Purchase
Recommended
Jun 14, 2020
Great prices and customer service
Great prices and customer service
by
Verified Purchase
Recommended
Jun 8, 2020
Most professional and helpful staff I’ve ever encountered. I got everything I needed. Had help...
Most professional and helpful staff I’ve ever encountered. I got everything I needed. Had help finding it and loading it. Great shopping experience.
by
Verified Purchase
Recommended
Jun 6, 2020
After waiting over an hour for bricks for a retaining wall, the bricks that I had already purchas...
After waiting over an hour for bricks for a retaining wall, the bricks that I had already purchased were given to another individual who showed up at least 30 minutes after I did. Poor customer service deemed it to be a “mistake” but clearly inventory is not being kept up on the computer system as it should be.
by
Verified Purchase
Jun 2, 2020
I have shopped at this store for many years, but this was my first time buying an item I had to h...
I have shopped at this store for many years, but this was my first time buying an item I had to have delivered. The purchase process went without a hitch. The problem was the delivery or lack of delivery in this case, along with excuses why the delivery was not made on it's initial date, then waiting a week to sit at home all day for their 6am to 8pm delivery window with not so much as any communication from them on either day. I went to speak to the manager, but was told she was on vacation and the cashier did not suggest anyone else. I decided to just cancel the order and get a refund. The cashier didn't even ask why I was cancelling the order and didn't know how to handle the transaction, making me wait until someone came in that finally figured out how to the refund while she took care of three other returns. Even after finding out why I had decided to cancel my purchase, the lack of concern by both employees made me believe this is not an isolated incident. I will most likely still make purchases here but only if it is something I can find myself and walk out with after purchase.
by
Verified Purchase
May 30, 2020
Every manager at this store was extremely helpful with completing my purchase.
Every manager at this store was extremely helpful with completing my purchase.
by
Verified Purchase
Recommended
May 26, 2020
The store is very organized and clean. The customer service is outstanding. Everyone is wearing a...
The store is very organized and clean. The customer service is outstanding. Everyone is wearing a mask due to the covid-19 and they practice safe distancing along with sanitizing everything. But I did noticed that the store was really busy despite the limited customers allowed in the store and everyone seemed to need some kind of an employee assistance. So almost all employees were busy with some one. I even had to wait. But it is not the employees fault they are busy and there are a lot of needy people. I was ok to wait because the customer service from Sam was worth it. I will always shop here before shopping anywhere else for all my project needs.
by
Verified Purchase
Recommended
Apr 27, 2020
as nice a store as you would ask
as nice a store as you would ask
by
Verified Purchase
Recommended
Apr 25, 2020
I just really liked my shopping experience and the help I received at the customer service desk!
I just really liked my shopping experience and the help I received at the customer service desk!
by
Verified Purchase
Recommended
Apr 5, 2020
I told Makiah today that my husband and I had read the email from Home Depot about the benefits t...
I told Makiah today that my husband and I had read the email from Home Depot about the benefits they were going to make sure their employees receive during this unsure time of this virus and we want the corporation to know this makes us want to do business with this company even more! Thinking about your employees in this time of crisis is so urgent and your company is handling it the way it should be handled! Our hats off to you and the Home Depot company!! As for this location , this is the only location we shop at because of the service we receive here. Di
by
Verified Purchase
Recommended
Mar 24, 2020
Horrible and embarrassing experience yesterday being told they wouldn't honor the 10% Military/D...
Horrible and embarrassing experience yesterday being told they wouldn't honor the 10% Military/Disabled Veterans discount with the documents and identification I had. Shame on you!!
by
Verified Purchase
Mar 21, 2020
Employees are great to help. Totally different from the blue store.
Employees are great to help. Totally different from the blue store.
by
Verified Purchase
Recommended
Feb 27, 2020
Thanks, job well done!
Thanks, job well done!
by
Verified Purchase
Recommended
Feb 23, 2020
I ordered an area rug. It came in the wrong packaging and the wrong size. I contacted online Cust...
I ordered an area rug. It came in the wrong packaging and the wrong size. I contacted online Customer service. They told me to return to the nearest Home Depot store. The nearest one near me is one hour away. I asked to be compensated since I was sent the wrong size and they said to ask for the store manager and they could give me a coupon or something. When the Cashier contacted the store manager, he said there was nothing he could do for me since it was an online order. I think they could’ve been more generous to their customers. It was a big run around.
Unsatisfied customer.
by
Verified Purchase
Feb 22, 2020
Poor service
Poor service
by
Verified Purchase
Jan 15, 2020
This is hands down the best home improvement store in the Tri state area. Friendly courteous serv...
This is hands down the best home improvement store in the Tri state area. Friendly courteous service and very knowledgeable employees.