#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)372-2488
Tool & Truck Rental(859)372-2482
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
99 Spiral Blvd
Florence, KY 41042
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Customer Store Reviews

  • 4.6 out of 698 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (698)
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Showing 1-30 of 698 reviews
Great Hardware Store
We shop Florence Home Depot frequently, but depending on where our project is, we can count other HD stores' setup to quickly find what we need. We are grateful that it is well stocked and kept clean to access supplies and materials quickly making our shopping quick in and quick out.
by
    • Recommended
    Easy to shop
    The store was very busy and the employees made my experience quick and thorough.
    by
      • Recommended
      Great customer service
      Bought a refrigerator and stove and 15 minutes was delivered great. Haven’t had this kind of customer service in years so I went back bought two different doors, and the customer service. There was just as good as it was in the appliances.
      by
        • Recommended
        Aisle review
        Aisles in the back are always cluttered with stock no matter what time of the day
        by
          well stocked
          I went to buy a shop vac and I had lots to choose from. Prices were clearly marked.
          by
            • Recommended
            A nightmare
            I prefer not to say anything negative, so I have nothing else to say except manuals for the washer and dryer after all the nightmares.
            by
              Pro Desk was phenomenal.
              I am beginning a sizable project, and an employee named Erin at the Pro Desk helped me a tremendous amount. She was very knowledgeable and accommodating to our needs. Also, an assistant manager Katie was quite helpful. This was a great experience.
              by
                • Recommended
                Kris was amazing!
                Assistant manager, Kris, went above, and beyond, making sure our customer experience was great!
                by
                  • Recommended
                  My Impression
                  Fine staff, fine service, and best prices
                  by
                    • Recommended
                    Friendly and Helpful
                    Katie and Melanie were both very friendly and helpful when I needed to return something. I really appreciated their help in a friendly and kind way.
                    by
                      • Recommended
                      Dewalt saw
                      Works great! Micheal-Hardware was very sweet and helpful with many customers during my shopping trip He helped my partner and I, a couple times we even went back to look for him to help us again
                      by
                        • Recommended
                        you dont want my review
                        I would never have home depot install anything and may never buy anther thing from them
                        by
                          new hot water heater
                          We got pricing from local plumbing companies, and Home Depot had the best hot water heater with the best price and longest warranty. With installation, which was prompt and professional, it was a couple hundred dollars less than the local companies.
                          by
                            • Recommended
                            My regular store
                            Home Depot is my go-to store for anything home improvement! Friendly staff, great selection, and good deals. They also regularly have a wide selection of plants, which I appreciate.
                            by
                              • Recommended
                              Employees
                              Over all the staff is very nice,when needed. We’ll appreciated !!! Thank You
                              by
                                • Recommended
                                Always have a good experience at Florence Home Depot. Mike in hardware is quite knowledgeable, courteous and helpful.
                                We are moving and needed several new locks and doorknobs. Mike in hardware was very helpful in explaining the function of the locks and actually rekeyed some locks to match in just about five minutes. I was very impressed.
                                by
                                  • Recommended
                                  Employees and product
                                  I bought the traffic master flooring and it is awesome. The employees were very helpful and cared about my experience at their store!!!
                                  by
                                    • Recommended
                                    Excellent employee
                                    Cierra waited on my wife and I, as we have been shopping around for all new kitchen appliances. She is very professional and very knowledgeable of all the brand you carry. We purchased new LG appliances and could Not have had a better person to have helped us. Cierra is a huge asset to Home Depot.
                                    by
                                      • Recommended
                                      Great overall shopping experience
                                      We were looking for window blinds & Home Depot had everything we needed. Stella was our cashier. She was very friendly & helpful. Checking out took a little longer due to a glitch on the register but that was fine. She made us feel comfortable. Great customer service skills.
                                      by
                                        • Recommended
                                        Great features
                                        Warren was very helpful at self check out & He thanked me for shopping at the Home Depot.
                                        by
                                          Great representive for Ryobi in your store to answer questions about outdoor equipment.
                                          I had a list of items to touch and review which I really wanted and needed to purchase. Best bang for the buck. The Ryobi rep was present to answer all my questions. So impressed not only did I purchase a weed eater, trimmer, blower, impact wrench, extra batteries, and glue gun, but I bought a trimmer for my mom as well. So good to go to the store and come out with everything and more that I needed.
                                          by
                                            • Recommended
                                            Excellent service
                                            Bought a new washing machine today at Home Depot in Florence, KY. Extremely good service and a great deal. Highly recommend.
                                            by
                                              • Recommended
                                              Great Pro Desk service
                                              I always have a GREAT experience at this store's pro desk. All the pro desk associates are always ready to help with special orders or in-store shopping. Very friendly as well. Awesome people!
                                              by
                                                • Recommended
                                                Excellent Store
                                                Just Purchased a New Grill, Love it. . WEBER SPIRIT II E-310 LP BLACK
                                                by
                                                  • Recommended
                                                  More models than other stores.
                                                  I am happy with home depot service always.
                                                  by
                                                    Great Service
                                                    Employees were very helpful and friendly
                                                    by
                                                      • Recommended
                                                      Friendly girls at front end.
                                                      I regular this store daily. The Staff at the front end is usually the only contact I have and they are always friendly.
                                                      by
                                                        • Recommended
                                                        no stock
                                                        went to one home depot and they didnt have what i wanted,they looked up item,said another store had 21,that store couldnt find any,went ahead and bought other items needed, no bar code had to go back and take picture of shelf so cachier could look it up,call first to make sure they have what you need and take picture of shelf price look for bar code
                                                        by
                                                          • Recommended
                                                          Excellent customer service
                                                          I shopped at this store last week and Michael in hardware was just excellent and very helpful.
                                                          by
                                                            • Recommended
                                                            Very dissatisfied
                                                            We tried to rent a shop vac to which we were told they had one but it was broken, but we could buy one in aisle 11! Paint employee did not want to help and when I gave him a can to shake he put it in the shaker but did not shake it, then kicked it opened and slammed the paint down on the counter.
                                                            by
                                                              Showing 1-30 of 698 reviews

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