Reviews for Emeryville #627

Carnetta my cashier was great. She did everything to help me find my items to purchase.

Shalon in returns is amazing! Friendly and so quick. Nice to have that level of service.

Wilma helped me return and exchange without any issues. She helped me what I needed.

Thanks Wilma for your service.

Judy in the Garden Department helped me in many ways and was friendly and cheerful the whole time.

I went early in the morning and was pleasantly surprised by the knowledgeable, helpful and friendly customer service representative. I was able to purchase a clothes dryer and schedule delivery quickly and easily! I will be back! I had stopped shopping at Home Depot because of the pandemic. I will be back!

Two young guys, Adrian and Daniel, were extremely helpful to me in loading heavy gardening materials into my car on a very rainy day. Polite and respectful - excellent customer service!

I bought several appliances and of course, all my household hardware needs from this friendly store. It has the old-fashioned assistance available and that is a key requirement of a store of this kind.

Really good experience and definitely will come back to buy always

I got very good help

Today, first time in this store your contractor checkers took regular customers money. Alameda & Pleasanton stores, contractor checkers check all of us out.

Thank you for making very helpful and easy for us.

We are pleased with the quality of Customer Service we experience at the Emeryville, California location. We have shopped at this location for a long time and always find the employees to be very customer focused, polite and helpful

Yay! Phyllis and Kim were so helpful with all my keys and keychains.

Kudos for helping me out

Certainly some exceptions exist, but majority of employees are disengaged and sometimes exhibit passive aggressive behavior. I have noted that service is much better at Concord location and will likely go there in the future. My (grown up) kids and I refer to you as the Home Despot. The garden section contains a very uninspired collection of plants and they are frequently ignored and hence bedraggled. Dramatic contrast with El Cerrito where the plants are beautifully cared for. Does anybody at Emeryville actually like plants?

The cashier was extremely helpful.

Customer friendly store that is not. Personal issues obvious that's that.

Please know that customer service is almost a dying trait but Amiri and the young lady that was working with him were exemplary examples of why it is so important to keep that as foremost in your business. They were at the Emeryville CA store August 15 2022

Rude/Nasty Staff guiding Self Check-out like cows & sheep Consistently. Long Lines Ugly yelling over the loud speaker closing time 9:30pm for 10pm close. Over the past 3 years! Phillis is the most helpful staff person I have ever had at any store for 10 years now. I can always depend on her 100% and another older man 70's who has been there for years.

Easy shopping with options and great prices.

He is the best at customer service. Extremely helpful, professional and knowledgeable. He models how customer service should be delivered!!

If neither staff nor customers are actually required to wear masks as mandated by the county, then why bother posting a sign and pretending it matters? Clearly management doesn't care at all about the simple things, odds are they don't care about anything.

The Emeryville-Oakland H-D's 'Outdoor-Gardening' area was a joy to shop in on our last visit. Felt like we were in a public botanical garden! Our checkout person, Ajee, was super helpful and friendly. KUDOS to her customer service! A very good experience.

The Home Depot in Emeryville is very very good! All the employees are friendly and helpful. Manager Robert in the garden section is excellent! Cannot say enough good things about this team and store ⭐️⭐️⭐️⭐️⭐️

Thanks for a great experience this time. I had great customer service from Mrs. Sharon. Usually there is a long line, I got my refund and then was able to repurchase my blinds.

The employee, Tavon, gave me an experience that made me purchase everything he showed me,

The Emeryville store leads the pack in selection, price and availability in the East Bay! Lots of space in the nursery, PROTECTED from the elements. Plants are always fresh and healthy.

Tavon peace Associate in the appliance department was very knowledgeable very dependable took his time with me and help me pick out great items thank you very much

Just want to say Homedepot-/keep representing the American dream. I've been a customer a long time and I would like to continue being a happy customer! ~CNA~