Reviews for Collinsville,IL #6961

there pro desk is very helpfull

The positive of the store was the employees did offer help and was friendly. Sadly this caused a problem because of the lack of PPE (face masks) worn in the store required by the state. This store has little to no care about safety during this Covid-19 breakout. Most of the employees did not wear masks and half the customers are allowed to shop without masks. the few employees that did and customers did on because they chose too and the management obviously does not care about customer or employee safety. Its hard to feel safe when the employees do not wear proper PPE. I am most thankful for the self checkouts because 100% of all checkout employees did not have any PPE. This needs to be fixed ASAP, start practicing social distancing and proper PPE. I hope things change because I like shopping at this store and now Im afraid to go in this store.

Thanks to the Collinsville Home Depot 6961 and Lola for making my purchase a wonderful and fulfilling experience. I would recommend to anyone who needs home improvement items to visit Home Depot Store 6961..Thanks to all who helped me with my purchase.

Lola is always helpful and friendly making sure my customer needs are met

Lola’s knowledge and her willingness to work with me was truly appreciated. I can’t thank her enough for her help in getting my account corrected..YOU ROCK LOLA!

They are really friendly and always eager to help.

The employee's here are always very friendly and know a lot about the products they sell. I am usually approached by more than one person to see if I need any help.

Great Store Friendly employees

Every single associates was beyond helpful, walking me to what I needed loading my purchases onto carts and into my car!! I wish I would have written down names but I give tens across the board to everyone. The kindness and assistance I received was wonderful. I have spent almost $1000 here as oppose to shopping at another store just because of the care I have received. When I walk in they recognize me and say back again and go the distance for me. AMAZING TEAM!!!

I am working in Collinsville on a new project. While I always shop and look for Home Depot stores in the cities where I work, this one was very close to the job so it was so convenient. Not knowing where everything was I had some difficulty finding a few things. One day I was ready to check out and realized I needed 2 cycle oil. I was at the wrong end of the store to pick it up. A lady who was working in the office behind the cashier said she would go get it for me. I was shocked! And she did! It was so nice to see someone so dedicated to customer service. I truly did a appreciate it. Everyone at this store is extremely helpful and pleasant. A great place to shop!

The employee's at this store are always very helpful and friendly. They have helped me on many visits and even offered assistance in finding stuff that the store does not carry.

Brittany, Robin, and Jason were very helpful in replacing a damaged part from a firepit we purchased on line. They all went above and beyond in making sure we were satisfied with the outcome.

I FOUND THE PROCTS I WAS LOOKING FOR EASILY BE CAUSE OF THE INFORMATIVE SIGNS ABOVE ON EACH LANE AND THE ON -POINT ASSISTANCE OF THE WORKERS. AFTER BEING IN THE STORE FOR 10 MINUTES I WAS GREETED BY FRIENDLY,WELL TRAINED WORKERS WHO KNEW WHERE EVERYTHING WAS... FROM SCOOPS TO NUTS, IMAGINE THAT. THE STORE IS NOT ONLY CLEAN, IT IOS WELL STOCKED AND ORGANIZED AND THEY GIVE EXTRA ATTENTION TO THE ELDERLY LIKE MYSELF...I LOVE THIS PLACE! IF THERE WAS EVER ANY PLACE WHERE THE CUSTOMER WAS RIGHT, IT IS HOME DEPOT. THEY HAVE THEIR OWN WAY OF DECREASING ANXIETY AND TREATING LIKE YOU ARE FAMILY . THIS IS SORT OF AN " OLD SCHOOL CURTESY...PRICELESS!

The associates are all very nice and polite.

Always a pleasant experience - staff is friendly and helpful and product sought is almost always there or if not there is some substitute that satisfies me.

Awesome people in paint very helpful Brian and another lady

VERY CLEAN AND FRIENDY STORE

Maria and Robin at the customer service/return desk were great.... Thanks for all the help and trying so hard ladies..

This place is a five star Home Depot. Extremely friendly personnel and appreciate the military!

The store is always neat and clean. The staff is always, always, always courteous and helpful, which makes shopping there a good and painless experience. This is our go to store for all of our home projects.

Much better store better set up super nice customer service and super amazing Crew the got everything in stock if not they made happen better the O’fallon or others store around here

EVERYONE WAS NICE AND HELPFUL.....ROBIN WAS GREAT

Employees are a pleasure to deal with and are very helpful

Always great customer service and fast friendly service. Restrooms are clean and have atleast 3 employees ask me if I need assistance. Extremely happy with this store. Kudos to Collinsville Illinois Home Depot.

I have found that this store is the best stocked store in the Metro East. I have always gotten great and friendly service.

nice people...….nice store

I JUST WANT TO THANK THE EMPLOYEES OF THE STORE EVERYTIME I GO IN THERE THEY ARE VERY FRIENDLY NOT LIKE THE OTHER HOMEDEPOT . I HAD A VERY BAD EXSPERINCE IN EDWARDSVILLE WONT GO THERE ANYMORE THANK YOU KEEP UP THE GOOD WORK GOD BLESS AND I WILL GO BACK INTO THE STORE AND FIND THE EMPLOYEE THAT HELP ME

Omg went to homedepot in collinsville an my cashier nancy was awsome. I want to thank her for the excellent service cashier

I have found exceptional service at this store on several occasions. This store is located in an area that I frequently drive past.

Great place with great helpful and nice employees- very well run store