Reviews for Brownwood #6820

I needed a new stem for a faucet, and was helped by a wonderful employee. Found it quick ! I purchased a shop vac , and a new gas grill. I had great help on that as well !

Had to go in 5 times to get 5 gallon buckets that were on top shelf for over a week, can NEVER find help when you need it, they allow load out to be blocked for literally hours with people going in to shop. They allow employees to park in contractor trailer parking. POORLY MANAGED, rude manager!

I live in rural Comanche County and drive to Brownwood’s Home Depot because of their excellent garden center. The variety of agaves, succulents, and cacti is amazing. The plants are always healthy, priced well, and adaptable to the area’s planting zone. If you see Nora in the garden center, you can ask her about any plant - she is a wealth of knowledge.

I was so impressed with Monica, a floor rep, from the Home Depot store in Brownwood, TX. She spent time with me picking out flooring, delivering it to the front and walking me through the process of paying for the flooring. This was a large purchase and it denied my card to to a system error. We finally got it resolved and were able to get the card to work. Monica was just simply the most patient, friendly employee that I have experienced at any Home Depot. I was so impressed with her that I feel Home Depot should know that she is a great asset to their store. Good job Monica!

Megan in the Brownwood Home Depot was extremely patient with me, very helpful and knowledgeable in many areas of the store. Megan said she would call me back on a part that did not ship with my doors. Megan called me back and shipped the part to me. I was promised that on previous trips and did not receive the follow up promised. Thank You Megan? You are a tremendous asset to the Home Depot. I hope they reward you for being a great Employee! Johnny

The Home Depot in Brownwood has, over the years, proved to be the best source for all kinds of products...whether appliances or home repair needs. I would give this store and 4 star rating.

This Home Depot in Brownwood Texas is amazing, David, the manager, is top notch and has this place running great, then you have an exceptional employees like Jess, Kim, DeeDee McKayla at the pro desk.

The customer in front of me was being difficult and a little rude and the cashier Lara handled him with respect and great tact. Was very impressed

Daniel is an extra ordinary employee and has been helping us through the years. He will help you in any department, any time!!!!

There is a young man employed there that is taking up space where another could be working. On 7-10-21 I was there and bought 12 bags of Quickcrete among other things. Justin watched me load 8 bags as he pretended to blow off the nearby parking lot. Then he came over and asked how many bags I was getting. I replied 12 and he watch this 56 year old man load another 4 bags and then he wanted to see my ticket! I told him he had abandoned his post and left it as an honor system and that he needed to mosey along. He said again that he needed to see my ticket. I told him that it was in the truck and he could get it if he wanted to see it and he said, no I want you to get it! You know, I am used to the younger generation being lazy compared to other generations but this guy is absolutely worthless. You are throwing money away with him on your payroll! Are times really this hard? I’m praying for your managers. That’s just rediculous.

Always ready to help anyonein any way!!!!

The workers on the floor are constantly asking to help the customers.

store is tidy and has a good appearance...for the most part well stocked....staff is above average with a sprinkling of stars....good shopping experience..

Everyone in the store was very helpful. Great Job!

Delivery is a joke! No professional attitude or customer service

This store is great. We live in area where Home Depot is about we have. Some but not all the employees are a pain and hard to deal with. Instead of fixes mistake they make, they covering them up. Avoid the Service Desk....

The employees here are wonderful. They recognize me and say hello & ask how I’ve been. They do this I’ve seen with several other customers. They are usually stocked with all the items I need for numerous projects my wife finds on Pinterest for me to build. The customer service is above par with several employees having a great bit of knowledge on the products they stock. It’s always clean and tidy, including the bathroom, with quick checkout most of the time. The weekend kids project are always a favorite time for my kids. I choose this store over the 4 other lumberyards in the area.

The prodesk staff is amazing - the solve problems when they arise and have great customer service

Jessica at the pro check out is top notch and will get you taken care of

Clean and friendly always have what I’m looking for

All the associates are always friendly and always helpful to me. Always a pleasant experience.

They are so friendly at this store that it is always a pleasant experience shopping. Sincerely, Kelly G

Employees not known there areas and what product i needed or what I needed for the item I purchased I also bought sheet rock didn't get help loading it as I am a women with a hurt foot very unhappy the the trip I made..

great store and great employees.

greatest store ever spend more time in there than home lol

Erica is always the most helpful customer care rep. Very helpful!

Was there on 01/02/2021. Inventory was low due to Christmas rush. Danny in power tool section went out of his way to locate a jig saw for me. Assistant Store Manager, Tori, was most attentive and made sure that I left a pleased customer. I was so pleased that I went back and made additional purchases.

I was looking for a new washer set a young lady named Jennifer welcome us and showed us her stuff. Very nice she new her stuff. I will always ask for her if I need anything else,thank you Mrs.Taylor

Great store to shop at. Very friendly and helpfu staff. Good selection of products.

Give the military discount or dont talk about it. 4 years,15-19 years etc. those folks did some time to support the country. Dont be so tight. Get the big lifts and stocking items out of the way so a person can shop.