Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (455)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 455 reviews
Feb 17, 2024
DO NOT USE HOME DEPOT TO SUBLEASE THEIR WORKOUT TO PRECISION COUNTERTOPS.
Months after they installed it after two different times of measuring and then bringing out the wrong colors that didn't even match and asked me if I was okay with that and I said NO. This project started in June of 2022 and here it is now February 16th of 2024 and Home Depot will not even get back to me for almost a year and a half now. This is not the only time that precision countertops has messed up, when I remodeled my three bathrooms back in 2014 they screwed that up at time too.
Not one person has reached out to me after I have complained in person at Home Depot many of times and they tell me someone will call me back in a few days 🤪 still waiting.
by
Mar 19, 2024
Beware of Sale Items
We wanted to buy a range that was on sale. It was late - around 7:30pm - and we were in a Honda Civic. We were told we could't buy it unless we could be there with a truck when the store opened the next morning. (Minutes earlier we had just purchased 3 other appliances that were going to be delivered.) Needless to say, we returned the other purchase, and will be doing our shopping elsewhere from now on.
by
Mar 18, 2024
Kevin the courteous and helpful employee- Bothell, loading area
Kevin was very friendly, professional and helpful in getting us loaded and on our way. He is an asset and should be recognized.
by
Feb 22, 2024
Great Appliances Sales Experience
Walked into Bothell HD with a brand/models in mind. The outstanding sales person (Bob N.) that greeted us gave us knowledge, product reviews and opinions that shifted our order completely. We ended up getting a much better trio of appliances than we would have without his help. Can't thank him enough!
by
Recommended
Feb 18, 2024
This is my Go To Due to the Good Service
About half the time I go here with a problem, an associate finds a resident expert who will talk me through the problem. I have no idea where they find these people, but I'm SO glad they have!
An example would be today. A circuit breaker failed and I needed to replace it. As I've never done it before, I was a bit nervous (I mean, ELECTRICITY!)
Almost as soon as I walked into the store, two associates (Bob and Katie) greated me and asked me what I wanted. They directed me to the right aisle, but also mentioned that I should find Wally, who is apparently the electrical guru.
I got to the back and no Wally. But another associate asked me what I needed and, not only called Wally, but when he failed to answer, went to the break room to find him.
Wally appeared a few minutes later and not only helped me find the right part but talked me through the repair. It made me feel so much more confident!
If this was the only time this had happened, I'd still be impressed (but maybe not in love with this store). But it's pretty regular for the employees to do an equally great job helping me find the right person + part, then explaining what I need to do in order to be successful.
by
Recommended
Feb 12, 2024
Great customer service
I bought new carpet for my grandkids playroom and had immediate service and complete followthrough from beginning to the end. Excellent customer service from the Kitchen department to the customer service desk. The best.
by
Recommended
Feb 8, 2024
Great Service
I had quick service at the Pro Desk. Line went fast and Annie completed the order quickly and got a fast delivery date.
by
Recommended
Jan 22, 2024
Excellent Telephone Order Assistance
When an online order was having a problem processing, I was able to contact Bothell customer service to both locate the item in inventory and then to help me place the order over the telephone for will call pickup. It really helps to have courteous and efficient human backup whenever online services are not functioning properly.
by
Recommended
Jan 19, 2024
Great Store, great selection and friendly staff
This is my go to store, and everytime I visit the staff is super helpful. It also has a great selection.
by
Recommended
Jan 17, 2024
Best Customer Service!
Just bought an LG refrigerator from the Bothell Home Depot. I was helped immediately with respect and professionalism from two great sales people - Bob N. and Elham! Whenever I need a new appliance, I head straight for this store where I receive consistently good service and quality products at affordable prices!
by
Jan 16, 2024
Great special buy at Home Depot at Bothell, WA, location.
There was an excellent deal at the Bothel location of Home Depot in Seattle area, WA.
by
Dec 11, 2023
Best Home Depot in the area
Go see Wendy she will make you smile
by
Recommended
Dec 3, 2023
Great help loading from Jerry
When back and purchase more floor! Annie and previously floor manager was extremely helpful and friendly.
by
Dec 1, 2023
My HD Experience
This is my favorite HD.
by
Recommended
Nov 20, 2023
Excellent and professional personnel
I consistently purchase materials such as lumber and fasteners being that it’s a well kept store, I will be back. Thankyou
by
Recommended
Nov 10, 2023
Great customer service in appliances
Bought a washer dryer and Bob N was instrumental in the selection and purchase of the system.
by
Recommended
Nov 7, 2023
Best ever customer services
I forgot my debit card at home. I try to make a payment using a touch less device but it was not available. So I was short of cash. There was not ATM inside. So the cashiers KT and Clara help me they did a very nice job. They processed a return. They processed again and gave me a discount so I was able to afford it with the cash that I have at the time. It was almost time to close.
by
Recommended
Nov 4, 2023
Don't go
Poor service and you're not important enough to be helped.
by
Oct 20, 2023
Great customer services!
Store manager, appliance associate and customer order specialist provided outstanding customer services to their customers! A great neighborhood Home Depot to shop with. Highly recommended!
by
Recommended
Sep 28, 2023
Bothell, Washington, HD is a helpfult place
We came to the store this time to get help with figuring out what we needed to get a new dryer vent that meets code for a new dryer. We did not know what we needed. When we connected with employee Edward, we were really grateful, as he found parts and he set us up with Pro Referral after we mentioned that we could not do the installation. Now we can use our dryer, as the Pro came out today, fewer than 48 hours later.
by
Recommended
Sep 17, 2023
Awesome Cashier!
Claire was amazing! She is so sweet and very knowledgeable. When I come back, I hope to see her!
by
Recommended
Aug 13, 2023
Love Home Depot everywhere
Easy to return merchandise with my receipt as I am DIY home owner who is not a professional carpenter, plumber, electrician or landscaper.
by
Recommended
Aug 7, 2023
Great help - better than a computer to have a live person
Went to see electric garden tools. There are many brands and types. To buy the 2 I wanted, and use the same brand, it ended up getting narrowed down to one brand pretty quickly. That was when I was there in person with help that knew what he was talking about and had good suggestions. Much faster than hours on a computer.
by
Recommended
Jul 18, 2023
Washer and Dryer
Elham was Awesome to work with
by
Recommended
Jun 29, 2023
Sig Richardson and Heather Sewel comes to the rescue! They both need recognition and praise and a raise!!!!!!!!!
The product was great, the price was right. The veterans discount sucks, but Sig Richardson and Heather Sewel rock!!! Saved me in a difficult dilema. At the credit only no cash register, the price of item exceeded the credit card amount, had cash only to pay the difference. Would not work of course. Sig and Heather jumped in and made it right for me and got it all taken care of. Out the door I went in awe. These two are what Home Depot should be. They went out of their way and above and beyond their duties to help me. You need to praise and give them a raise! They are a dying breed of workers that care about the customer, their job, and the company. Promotion to leadership positions above what they are now should be offered. Great experience at the Bothell WA Home Depot. Will be back!!!!
by
Recommended
Jun 19, 2023
Most employees have poor customer skills in my experience. Sid in bothell is huge exception
Ask 4 Sid. The only employee I have encountered who has customer service skills...and he is above outstanding
by
Jun 7, 2023
Appliances
Washer and dryer purchase.
How great to have products on the floor to actually touch and feel in person.Plus having friedly knowledgeable sales people and quick delivery.
The delivery men weer fast efficient and friendly
by
Recommended
May 28, 2023
Appliance Dept Great Employee
My third trip to Bothell HD over last two months researching refrigerator appliance needs and Elham helped me the last two times. He was courteous, knowledgeable, helpful, supportive, going beyond expected. He is why I made the purchase this time and not at the competitor. Important point on the height measurement no one had explained, front digitals installed front only so appliance would fit the existing space.
by
Recommended
May 14, 2023
If you need help in Appliances ....
You must speak with Elham, He knows how to help you. He is the best! Hang in there Elham, you are about to get busy.
by
May 13, 2023
Great service
Employees very friendly, willing to help find items we are looking for.