Reviews for Albany,OR #4009

The biggest problem at this store is always having merchandise on pallets in the aisles. Today was no different. On aisle 32 there were 2 pallets blocking the entrance to the aisle and in the aisle. Does your freight crew not put stuff away at night? This is a consistent problem at this store. Something needs to be done. Management needs to be aware of what's going on a little bit better.

This review is hard for me to write because on one end the gentleman who helped me out with my paint was AMAZING but in the other the woman who I asked questions of in the appliance area was so terrible my mom ended up going elsewhere for her stove. It’s upsetting because there was no reason for her to be as upset as she was. Maybe she was having a bad day, I don’t know, but it was really upsetting. I felt like she was judging us by out appearance (it’s a home improvement store, you don’t dress up to shop there), she kept stressing the policies on clearance or discounted items when we weren’t even looking at them (there was one out of about 10-15 stoves), she was speaking to us as if we were stupid when we asked a couple of questions (we asked probably 3 about instillation, shipping, and removal of the old appliance). It was a pretty bad experience. Which is sad because normally I have pretty good experiences at this specific store. My mother is a vet with many issues in relation to her service and it was so upsetting to see someone treat her as this woman treated her. And even with my mothers social issues I don’t think that she was asking questions that someone without them wouldn’t have asked. Normally I would recommend this store but today made me uncomfortable to say I would do so. I guess I would recommend if you need paint but not if you need large appliances.

They went above and beyond to help me order a specialized door we needed for an upcoming project.

customer service was outstanding

This stores customer service was terrible and employees were rude when asking 4 different employees for help was told not their department and would walk away.

It has been my favorite store of it's kind for many years. All things considered.

My experience at the store was completely redeemed by the help that was provided to me by Jamie in lumber. Multiple calls to the garden center for help getting a grill down off the top of the shelves were unanswered, so following the sound of a forklift, I found a crew working in the lumber area and requested help when they were done. After hearing that I'd already been waiting almost a half hour, Jamie came with me to see what it was I was needing, then found the garden forklift and a flaggers, and quickly got the grill down and loaded for me. His willingness to help was the only thing that made the experience worthwhile.

This store has terrible customer service. The associates are too wrapped up in themselves and each other to actually help customers. They’re rude and act as if you’re bothering them during their social time.

I do all my home improvement shopping at your store. I try to limit myself and get what I need and get out. With all that's going on I'd rather be safe. I would like to mention Michael in appliances. He is always so friendly and helpful. Even if it's not in his department he has always been willing to help me find what I need.

Very good

Horrible customer service

always has what I need. Friendly employees and great customer service!

Nicole went out of her way to help me today. Very happy !!!

You need more employees like Kelli Duncan who took her time with a great attitude to help us find the exact sander we needed. She did not rush, she did not give up, she just kept looking until she found it.

I had to order a window and Steve was very thorough with what I needed and made sure we got the correct one ordered.

The store was clean and the special order process for an Anderson storm door was quick and easy

Excellent service with friendly and helpful people, every time I visited! :)

During our time with being at home during the covid-19 virus shut in time, I decided to work on some projects that I have been wanting to do. Getting to Home Depot was easy and convenient and I was able to order online and pick up my order at service desk. I picked up a few more things before checking out. Staff was friendly and directed me to area when I couldn’t find what I was looking for. I had a great young man help load some of my stuff for me as well. Will definitely be back in future as I work on more projects!

Baron was amazing, he came back for me after helping another customer, helped look through the shelves, and when we couldn't find what I needed he found someone who could. He then walked me to where I needed to go and i'm so appreciative because I haven't had a chance to sleep in over 30 hours due to work and I was really struggling. It just took a weight off my shoulders.

The service was so bad that as I finish typing my review it would not let me submit because it saying I am using inappropriate language

Going downhill. Employees generally unhelpful if you have a question beyond "what ailse are screws on"? Out of stock whenever I seem to need something, and stopped carrying the lighting products that are throughout my home, which Lowes still carries. I used to drive by Lowes on my way to HD, now I will probably only come when Lowes doesn't have it.

Placed order online as I was told they start pulling your order immediately. Wrong, Couple hours after placing order I waited over 90 minutes in store just to get my stuff to load. One cabinet they brought had drawer front visibly falling off, and they also brought cabinet that I didn't order. Customer service lady did a great jobs trying to get me help but other employees don't seem to care about a waiting customer. One guy radioed that he couldn't do any lifting--then why are you working in that dept? I would pay more for some better service.

I worked with Jeri in the carpet department, she was kind and patient. Very knowledgeable about her job, and her department. It made my carpet buying experience much easier

I only came to this store because they did not have the product I needed in the quantity I needed locally, so I traveled over 50 miles to get there once there I realize they had some things that I had desired in the past but we’re out of stock after the holidays locally, the employees there were helpful and friendly. Took care of my needs and more, absolutely would shop here again if needed. Customer Service person - Taera was extremely kind to me at the register after learning about my long journey, to get what I needed as it was out of stock in my store locally. Went there to pick up an order because they were the only store that had in-store stock and ended up leaving with some extra things. Thank you was a wonderful experience after an unexpected long journey.

Michael in appliances was the only person I was able to find to help me. He took the time to take me to find what I needed.

Great service and friendly people

Thanks to Michael in appliances for answering my questions and helping me an informed decision.

The associates at this store always go way beyond what I would expect to help, provide get advise/help. It is where I go for all of our home needs from house projects to appliances.

employee's are the laziest ive seen at any of the home stores.they will walk right past a person loading a cart and not even offer to help. Its ridiculous!

Steve in the window dept was very helpful and saved us money on our purchase. The Albany store always has friendly employees and inventory we need.