Right when we took this out of the box we could tell it was poorly made. The latch broke after a month on the locked position so we had to remove it with a screwdriver to get out contents out. Now we have to have a handyman come and uninstall it to return it. Disappointed and annoyed.
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Response from ZHC_Customer_ExperienceApr 3, 2024
Hi Idy954, thank you for sharing your comments online. We greatly appreciate your business and would love the opportunity to remedy this issue. Our Customer Service Department can process request for replacement for any damaged or defective parts under your warranty period. They can be contacted at 1-800-892-3986. Thank you.
Aug 6, 2022
Beautiful!
I’m only sorry I can’t get another! I love the interior mirror. The cabinet looks great in my country bathroom which has yellow walls and white wainscoting. Wish they would get them back in stock.
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Recommended
Mar 30, 2022
Poor Finish Quality
Replaces the same cabinet we've had for years that has worn out. Build quality is solid but the finish is terrible! Very poor paint job, some surfaces are rough and they hold fingerprints and smudges, color varies from white to ivory. Several rough surfaces and poor factory "touch ups" throughout. I'd replace it but would most likely wind up with the same problem. I'll sand and repaint it, shouldn't have to with a brand-new item though!
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Response from ZHC_Customer_ExperienceApr 1, 2022
Hi, we are so sorry to hear your cabinet arrived like this. Our Quality Control department strives to prevent defects and we are truly sorry yours is in this condition. Please contact manufacturer's Customer Service Monday-Friday 8:30AM-5:00PM EST at 800 892 3986. A representative will be available to help troubleshoot your concerns.
Feb 18, 2022
Not the quality I was looking for
The fit and finish of the product out of the box is lackluster.
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Jun 16, 2020
No Quality Control at the China Manufacturer
I drove 140 miles round trip to pick this medicine cabinet as well as other items at Home Depot. The next day I opened the box to find the door latch was not aligned properly, paint was chipped and worn and the plastic mirror retainer on the inside was not install properly and was not clean. In all very displeased and now have to make another 140 mile round trip to Home Depot to return this item. Quality control at the China Manufacturer sucks!
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3 found this review helpful
Mar 26, 2019
Nicely made. Looks great. I wish the hinges were a little better.
Nicely made. Looks great. I wish the hinges were a little better.
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Response from ZenithCustomerServiceApr 1, 2019
Hi CoachJoe, thank you for sharing your comments online. We are pleased to hear you are satisfied with your purchase. Should you encounter and issues with your hinges, please contact our Customer Service Team at 1-800-892-3986 so that they can assist you. We greatly appreciate your business and look forward to servicing you again in the future.
Verified Purchase
Recommended
Jan 9, 2019
Easy to install. Great quality for the price. Used in guest bathroom. The inside is roomy and h...
Easy to install. Great quality for the price. Used in guest bathroom. The inside is roomy and has glass shelves for a nice touch,
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Response from ZenithCustomerServiceJan 11, 2019
Mary, Thank you so much for taking the time to share your comments online! We’re certainly glad you are satisfied with your purchase! We work hard to offer reliable products that function with ease and we look forward to servicing you again in the future.
Verified Purchase
Recommended
1 found this review helpful
Jan 23, 2018
Much better construction than most "wood" medicine cabinets. Used the...
Much better construction than most "wood" medicine cabinets. Used the mounting holes with E-Z Ancors. Looks good.
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Response from ZenithCustomerServiceMay 23, 2018
Thank you so much for taking the time to share your comments online! We’re certainly glad you are satisfied with your purchase! We look forward to servicing you again in the future!
Verified Purchase
Jun 7, 2017
Quick shipping and well packaged so not chipped paint, dents etc. Nice cabinet especially with m...
Quick shipping and well packaged so not chipped paint, dents etc. Nice cabinet especially with mirror on both sides of the door. Only issue is that paint on it is lacking. We ended up painting the outside and leaving the inside alone for a better finish look to it.
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Verified Purchase
Recommended
1 found this review helpful
Jan 13, 2017
I really like this medicine cabinet. It's sturdy and seems well made. The main section isn't very...
I really like this medicine cabinet. It's sturdy and seems well made. The main section isn't very heavy but because the door is mirrored on both sides, it gives some weight to the overall cabinet.
I like that the shelves are glass- cuts down on water stains and other issues you would run into with MDF.
I used molly bolts for hanging. Due to placement on the wall I also drilled one extra hole to be sure a stud was used.
My only complaint is one of hinges is loose and can't be tightened so the door is slightly crooked. Fortunately it's nothing too unsightly.
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Recommended
12 found this review helpful
Jan 29, 2016
Good product, great price!
We are very happy with this product. It goes great if you are doing a vintage theme and looking for a period looking piece. It is very roomy on the inside and there is also a mirror on the inside of the front door.
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Response from ZenithCustomerServiceSep 28, 2018
ECB, Thank you so much for taking the time to share your comments online! We’re certainly glad you are satisfied with your purchase! We look forward to servicing you again in the future!
DIY
Recommended
2 found this review helpful
Jul 9, 2014
White Bathroom Medicine Cabinet
These simple, white bathroom cabinets fit perfectly into my turn-of-the-century farmhouse.
Mirrors on both sides of the door allow convenient access to beauty supplies without having to open and close the doors to use the mirror. Beautiful latches along with magnetic catches secure the door. Two adjustable shelves provide plenty of space inside for all sizes of bottles and containers.
The cabinets were delivered promptly and without harm.
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DIY
Verified Purchase
Recommended
4 found this review helpful
Dec 31, 2013
Really excellent style for the price
This medicine cabinet has great classic style at an affordable price. I couldn't be happier with my choice. Although it is clearly not a custom handcrafted cabinet, and the latch was installed a little crookedly, it is still a great value and has a ton of interior space.
As it's a surface mount style, it's fairly easy to install yourself, which means you can avoid incurring additional installation costs. But the cabinet is heavy because of the double mirror, so this is definitely a two-person job unless you're a contractor and know how to put it up on blocks.
The only strange thing is that the pre-drilled screw holes are about 12" apart, which means they are not likely to line up with your studs. I used toggle bolts rated at 70 lbs. and drilled in a second set of screws at the bottom corners to prevent the cabinet from "flapping."
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DIY
Verified Purchase
Recommended
21 found this review helpful
Apr 20, 2024
Ordered 2, 1was great, 1 was damaged inside top , but used it anyway.
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Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 20, 2024
Arrived damaged, don't know if it was in transit or not. Minor cracks in the seams, and the closing latch was not fully secured. So I need to glue or re-screw it into place. I had no choice but to use it.
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Response from ZHC_Customer_ExperienceMar 21, 2024
Hi CJC3,, we're sorry to hear you have received a damaged cabinet, Although our Quality Control Department tries to catch any defect; we must consider this damage may have occurred during shipment. Please reach out to Home Depot Customer Service Department for assistance. They can be reached at 800-466-3337. For additional product information, please contact our Customer Service Department Monday - Friday from 8:30AM to 5:00PM EST at 800-892-3986. Thank you!
Verified Purchase
Jan 31, 2024
we had to buy three to get one that was good enough to keep. The door either was stuck or the hinge was torn off.
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Response from ZHC_Customer_ExperienceFeb 1, 2024
Thank you for your feedback regarding the Framed Surface-Mount Bathroom Medicine Cabinet. We are sorry to hear you had to purchase 3 cabinets to get one that had a working door. We apologize for any inconvenience this has caused. It is our goal to provide products of the highest quality to our customers, and we are sorry that we fell short in this instance. We take our customers' feedback seriously and will share your comments with our product manager and our quality control department. If you have any additional questions or concerns, please feel free to reach out to our Customer Service Department for support Monday - Friday 8:30AM-5:00PM EST at 800 892-3986. We apologize again that we did not meet your expectations, but we appreciate your business and feedback!
Verified Purchase
Dec 12, 2023
Nearly identical white to the Vanity we bought also. Other stores were all a noticeable
off white. We are pleased with this one. It was mounted today.
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Verified Purchase
Nov 1, 2023
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Verified Purchase
Oct 28, 2023
1st cabinet had a defective mirror spot small but noticeable. 2nd cabinet had chip near hinge and three stains in finish on inside back wall of cabinet
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Verified Purchase
Oct 24, 2023
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Verified Purchase
Oct 18, 2023
Anchors were too small. Blemishes in paint. Difficult to hang
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Verified Purchase
Oct 5, 2023
Having my bathroom done over and it has not been opened yet. Will check when we actually put it up.
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Verified Purchase
Aug 30, 2023
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Verified Purchase
Aug 25, 2023
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Verified Purchase
Aug 16, 2023
Nice heavy duty constructed. I've purchased many of these medicine cabinets over the years and know of there longevity and quality.
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Verified Purchase
Aug 9, 2023
Fantastic. Just like the old fashioned cabinet it is modeled on. Solid, heavy wood, 2 glass shelves, authentic chrome hardware. Great value for a farmhouse look.