Customer Reviews for Werner 28 ft. Aluminum Extension Ladder (27 ft. Reach Height) with 250 lb. Load Capacity Type I Duty Rating

quality control at the factory must be a little lacking. Someone installed one of the black rigid plastic things on the aluminum rung catcher in the wrong direction so that the ladder could not go up or down. So of course had to return it, after looking at it for a half hour racking my brains how to take it apart and fix it... thought, its not worth messing it up. This, after waiting for 11 weeks for this to come in. Delivery was insanely slow. sigh.

Great ladder, not as heavy as I thought.

It was so easy to order online and get it the next day. The ladder did the job perfectly.

This ladder is very sturdy, and easy to extend and retract. Very happy with purchase.

one of the rungs of the ladder was badly bent

Cancel order Due to personal issues Thanks for accepting the return I didn’t receive a follow up on refund

To wobbly to climb more than half way up.

For the price you couldn’t beat it!

Arrived at store quickly, nicely wrapped in cardboard and cellophane so not a scratch on it . Mechanism works easily. This is a very light ladder, so it is very manageable and even fits into an SUV. However, because it is so lightweight, you have to be sure it’s 200 lb. capacity works for you. Even if you’re an average 175 pounder, you don’t want press your luck carrying shingles.

Ladder worked out perfectly. Needed for climbing to top of feed tanks and put lids on. Delivery was fast and efficient

The ladder is nice and sturdy, but unfortunately when it leans against a wall it leans about 4” to the left. I would have sent it back for another one but it was a hassle to begin with because I ordered it online and had to pick it up.

I'm 185 pounds and it does not feel very stable on the top three rungs of the ladder.

Never received my ladder