Sounds like you may need some mechanical assistance. Just know we have a large network or authorized Toro service mechanics who would be happy to help you. A list of service locations in your area can be found at Toro.com/locator. For several tips on maintenance 'do-it-yourself' projects, see our Toro How-To videos at Toro.com/howtolawnmower. Then to find parts, either order them through your local Toro service location or buy them on our online store at Torodealer.com and have them shipped right to your home. What a convenient option, right?! :)