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Customer Reviews for Stanley 10 in. Surform Regular-Cut Flat Mill File

Internet #100165529

Model #21-293

Store SKU #185493

  • Works smoothly on wood, linoleum, fiberglass, vinyl, and plaster
  • Bi-metal material offers added tensile strength
  • Shapes the edges and gives a neat finish

Customer Reviews

  • 3.4
    out of 118 reviews
  • 71% recommend this product
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Showing 1-30 of 118 reviews
End broke off after a couple of light use jobs
I like this tool for drywall and bondo, and I understand that they need to use a brittle metal to maintain the sharp "cheese grater" edges but there is a fine line between effective and durable. I hope they find that balance soon because its a great idea.
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Response from SBD_Product ExpertFeb 5, 2021
Hi –
Thank you for leaving your feedback from your experience with this unit. I am sorry to hear that you’re having issues with your unit after such a short amount of time. I’d like the chance to speak with you about this problem and your warranty. If you are interested in speaking with me I can be reached by email at wecare@sbdinc.com. Please also reference case # 12942582. Hope to hear from you soon!
Thanks
Becca
STANLEY BLACK AND DECKER Customer Care
    • Recommended
    1 found this review helpful
    Extremely brittle. Broke the first one using it normally. Broke a second one installing it. Very...
    Extremely brittle. Broke the first one using it normally. Broke a second one installing it. Very brittle.
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    • Verified Purchase
    1 found this review helpful
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    • Verified Purchase
    Previous blade lasted; this one broke immediately
    Hi this blade broke immediately, after a few light strokes on plywood. I installed the blade on a stanley brand tool, (296 surform) tightened the screw firmly but not so as to break the blade. When used, the blade snapped right next to weld at the front of the blade, where the sharp part of the blade attaches to the hook that holds it into the tool. Based on my work in a metal shop it looks like the weld was done too hot and that weakened the blade, but this is only a guess. I should say that I previously had a blade on this tool for years, using it occasionally, used the previous blade until it was completely blunt and worn out. There is no indication on the packaging as to how tight to tighten the mounting screw at the front of the tool. Is that the problem, or is it that the blade is not tempered correctly as I guess is the case? This is frustrating, since I've had good previous experience with surform tools for 40 years, and I took the trouble to make sure I was buying a stanley branded replacement blade just to avoid this sort of thing. Please email me back
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    Response from MikeFeb 19, 2024
    Hello Valued Customer. I appreciate your feedback on the 10 in SURFORM® Standard Cut Flat Replacement Blade 21-293 and I'm sorry to hear that this blade broke immediately. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further. Thank you, Mike.
      It broke soon as I tried to Put it on so didn’t get a chance to use it the end piece just snapped right off it’s a shame my door remains slightly too big to close fully letting all the heat out till I am able to sand it down by hand eventually when I have the time
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      Response from ProductExpertFeb 2, 2024
      Hello. Thank you for your feedback regarding 21-293. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 9043792 ,so all information is easily available for the agent to assist you further.
      Thanks, Mitzy STANLEY Social Media Team StanleyTools
      • Verified Purchase
      Super brittle file. Snapped after two strokes. It popped off the handle immediately. I was able to snap it in pieces with my fingers it was so brittle. I bought a second one and it did the same thing.
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      Response from ProductExpertJan 24, 2024
      Hi Bud, your feedback is valuable as we consider every piece of feedback we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements. If you have not yet reached out to us and still need assistance, please email us at wecare@sbdinc.com and reference ticket # 8984461
      Thanks, Deeris STANLEY TOOLS StanleyTools
      • Verified Purchase
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      • Verified Purchase
      The metal is not dense enough to to withstand the the tightening pressure required to stabilize on tool so that it won’t move around in use, resulting in breaking. It’s a no bueno from mechanical
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      Response from ProductExpertJan 10, 2024
      Hello. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the 21-293. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
      Thanks, Mitzy STANLEY Social Media Team StanleyTools
      • Verified Purchase
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      • Verified Purchase
      Fits right. Installation was quick. But, the quality seems lower than the one it replaced. Only time will tell if stays sharp and lasts.
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      Response from ProductExpertNov 28, 2023
      Hello Phil, thank you for your feedback regarding 21-293 10 in. Surform Regular-Cut Flat Mill File. If you ever need assistance, please email support at wecare@sbdinc.com and reference ticket 8620368, so all information is easily available for the agent to assist you further.  Thanks, Dani, STANLEY® TOOLS StanleyTools
      • Verified Purchase
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      • Verified Purchase
      Easy to change blades, priced right, the tool does a great job that it was designed to do. So much better than a file and cheaper than a plainer, easier to use as well.
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      • Verified Purchase
      Old School Technology is still usefull today. YOung folks dont know how helpful that planers and rasps can be when we're faced with problems with simple wood projects. This replacement for the rasp handle does a lot of what a planer does without the finicky adjustments and blade sharpening of a plane.
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      • Verified Purchase
      I plan to return the product since when installing it and trying to scratch the material, it broke immediately, I do not recommend it
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      Response from ProductExpertSep 13, 2023
      Hello Cristian, Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the 21-293 along with the 21-296. Your feedback is valuable as we consider every piece of feedback we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements. If the item has not yet been returned and would like further assistance please contact us at wecare@sbdinc.com and reference ticket # 8088313.
      Thanks, Deeris STANLEY StanleyTools
      • Verified Purchase
      Trash. It has a defect in the weld and broke. Second one, same failure. Not again.
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      Response from ProductExpertAug 16, 2023
      Hello.
      Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the product. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
      Thanks, STANLEY StanleyTools
      • Verified Purchase
      Dangerous! I wasn't aware the replacement had a serated...
      Dangerous! I wasn't aware the replacement had a serated side edge, which projects out the side of the handle. This is extremely hazardous when trying to hold the surform while using.
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      Response from ProductExpertMar 26, 2023
      Hello Craig.
      Thank you for your feedback regarding the product. Your satisfaction is our top priority. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket (#6771376) so all information is easily available for the agent to assist you further.
      Thanks, Maria STANLEY Social Media Team StanleyTools
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Broke almost immediately. Was a much better quality tool when...
      Broke almost immediately. Was a much better quality tool when I bought one 20 years ago. Will be returning this item.
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      Response from ProductExpertNov 21, 2022
      Hello Dave. We appreciate your feedback on the product and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #6002534. Thank you, Maria STANLEY Social Rep. StanleyTools
      • Verified Purchase
      1 found this review helpful
      Used it for shaving foam. Worked great....
      Used it for shaving foam. Worked great.
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      • Verified Purchase
      1 found this review helpful
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      • Verified Purchase
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      • Verified Purchase
      Have been using these for a long time and they...
      Have been using these for a long time and they are great. I misplacedy old one and bought a new one This one failed after several minutes of use as the tabs broke off. Returned and bought another one and working as expected
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      Response from ProductExpertAug 25, 2022
      Hello. We appreciate your feedback on the product and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you. Please email me at wecare@sbdinc.com and reference case #5298818. Thank you, Maria STANLEY Social Rep. StanleyTools
      • Verified Purchase
      It was very fragile. It was broken into three parts...
      It was very fragile. It was broken into three parts by the time I completed my job of fixing my backyard storm door. Also, it came off from the plain. This deserves negative star and I am not recommending to buy this.
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      Response from ProductExpertAug 17, 2022
      Hi Geasy. We appreciate your feedback on the mill file and are sorry to hear of the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you with resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference ticket # 5229086.
      Michelle
      STANLEY Social Media Rep StanleyTools
      • Verified Purchase
      Great file
      Cuts more wood than you think.
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      • Verified Purchase
      see text
      handy tool for smoothing mortise/tenon cuts
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      • Verified Purchase
      If you have the base holder then you must get...
      If you have the base holder then you must get the Surform to help you with your drywall I found it to be much faster and convenient when your working large jobs~
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      • Verified Purchase
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      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
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      • Verified Purchase
      Showing 1-30 of 118 reviews

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