Thank you for you comments. We take all comments, positive and negative, seriously. With the 14 5-star reviews we are inclined to believe the missing stone(s) were an unfortunate manufacturing oversight. Nevertheless, we intend to conduct a random inspection of our stock to make sure there are no other prices missing a stone(s). As to your comment regarding the pieces looking better in the picture...the pricture is an unedited image of the actual piece - nothing has been done to enhance the images. We are sorry it did not meet you expectations and hope you have taken advantage of the ability to return the item.