Customer Reviews for South Shore Step One Pure Black Queen Platform Bed with Storage
- Classic Black Finish
- This product has a 5-year quality guarantee
- Add a modern touch to your bedroom
Customer Reviews
Jun 2, 2020
I returned it. Frame broke. Drawers were not solid. Difficult...
I returned it. Frame broke. Drawers were not solid. Difficult assembly.
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Response from SouthShoreCustomerServiceJun 6, 2020
Thank you very much for this review. We are deeply sorry for the damage and you have a 5 years warranty with us for replacement parts so if you want to replace a part, don't hesitate to contact us at 1-800-290-0465 and we'll be more than happy to assist you :)
Apr 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceApr 10, 2020
Hello, thank you for taking the time to leave such a nice review! We are very glad to hear you love your new South Shore unit. Have a wonderful day!
Apr 7, 2020
The bed platform is very poor quality. The description sounded...
The bed platform is very poor quality. The description sounded much better than it came. The particle board is cheap. The slide rails run but there isn’t even plastic veneer on some of the edges of the boards. So very disappointed but my daughter put it together for herself and was very proud. Bad!
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Response from SouthShoreCustomerServiceApr 7, 2020
Dear Rochelle, thank you for taking the time to share your experience with us and we're sorry to hear about the issues encountered. South Shore understands that assembly questions may arise so our agents are happy to assist you assembly concerns/ issues or with replacement parts. Please contact our Customer Service team so we may assist you under warranty. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Feb 11, 2020
Bed was time consuming to put together but looks very...
Bed was time consuming to put together but looks very nice and very much like the photos.
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Response from SouthShoreCustomerServiceFeb 11, 2020
Hi Janna :) Thank you so much for this wonderful 5-Star review! We're glad to hear that you are satisfied with your new bed!
Jan 29, 2020
Uneven pieces...
Uneven pieces
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Response from SouthShoreCustomerServiceJan 29, 2020
We would like to invite you to reach out to our Customer Service team so we may assist you under warranty. Feel free to reach out to our Customer Service team via phone or email: 1-800-290-0465 / service@southshorefurniture.com
Jan 9, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceJan 11, 2020
Thank you very much for taking the time to leave a review. It looks like your experience with our product wasn't exactly as you expected as per the rating you gave. I simply wanted to let you know that our products are coming with a 5-years warranty. So, if you can totally call our customer service team at 1-800-290-0465 and it'll be our pleasure to rectify this with you. :) Have a wonderful day!
Dec 10, 2019
This is probably the most poorly designed piece of furniture...
This is probably the most poorly designed piece of furniture I have ever purchased. If I could give it less than 1 star I would.
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Response from SouthShoreCustomerServiceDec 15, 2019
Hi, thank you for purchasing some South Shore furniture. However, we feel sorry for the inconvenience you have experienced and would like to take some time with you to analyze the situation and find a solution as it comes with a 5-year limited warranty for replacement parts. If you would like to discuss this with one of our agent, please reach us 7-days a week at 1-800-290-0465 or services@southshorefurniture.com. Thank you so much!
Nov 27, 2019
Headboard
Great product... Just in my opinion should give an option to purchase this with a bed frame
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Response from SouthShoreCustomerServiceNov 30, 2019
Hello, thank you for taking the time to leave this review, we truly appreciate it! We will forward your comment to the right department. :)
Customer review from homedepot.caOct 30, 2019
Better than I thought
Took 1.5 hours to put together. I did pull all the parts out of the box and stand them up against the wall first. I’m not sure i have the tops lined up correctly, I couldn’t tell by the pictures. But so far so good No missing pieces. Easier than i thought to put together. One drawer stuck but I got it eventually.
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Response from SouthShoreCustomerServiceOct 31, 2019
Dear Jessica, thank you for taking the time to share your experience with us :) We would like to invite you to give us a call concerning the alignment of your bed. Please feel free to reach out to our Customer Service team at 1-800-290-0465
Sep 10, 2019
It was simple to assemble although I did reference the...
It was simple to assemble although I did reference the instructions several times. The corners are sharp so I ended up rounding off the corners at the foot of the bed just keep from injuring my ankles. If I didn’t think it necessary to modify the base, I would have given it 5 stars.
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Aug 25, 2019
Took a while to assemble but directions were clear. Is...
Took a while to assemble but directions were clear. Is stylish and drawers come in handy however isn’t very sturdy
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Response from South Shore TeamAug 26, 2019
Dear Ashley, thank you for taking the time to share your experience. We are happy to assist you in assembly guidance to ensure you have your product assembled correctly at home. You may call us at 1-800-290-0465.
May 23, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from South Shore TeamMay 28, 2019
Thank you for taking the time to leave a review. :)
Apr 10, 2019
4 Star Review
Rating provided by a verified purchaser
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Response from South Shore TeamApr 13, 2019
Good afternoon,
Thank you for taking the time to leave a review, it is truly appreciated.
South Shore Team
Thank you for taking the time to leave a review, it is truly appreciated.
South Shore Team
Feb 19, 2019
Straight forward to assemble. Build quality is average....
Straight forward to assemble. Build quality is average.
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Feb 2, 2019
Was alot of assembly for sure.
Was alot of assembly for sure.
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Response from South Shore TeamFeb 2, 2019
Good afternoon, Thank you for taking the time to leave a review, it is truly appreciated. :) South Shore Team
Jan 8, 2019
Missing 4 pieces connectors for building drawer,still waiting they shipping those. One piece of w...
Missing 4 pieces connectors for building drawer,still waiting they shipping those.
One piece of wood at middle of bed broke after I assembled it by lifting the bed as the instruction told.
Unless your mattress perfectly fits the bed or bigger than the bed, the Conner of the bed and the edge of the bed really can cause seriously damage. Each time I hurt my foot when I pass by without paying attention.
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Response from South Shore TeamJan 18, 2019
Hello, thank you for taking the time to leave a comment. We are truly sorry to hear about the issues you have been encountering. This is certainly not the experience we want you to have with South Shore.. Please give us a call at 1-800-290-0465 and it will be our pleasure to assist you :)
Dec 19, 2018
The directions could have been better and it was missing a few pieces
The directions could have been better and it was missing a few pieces
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Response from South Shore TeamDec 19, 2018
Hello, thank you for taking the time to write a review! We are deeply sorry for the inconvenience :( You have a 5 year warranty with South Shore that covers for replacement parts (if purchased by one of our agreed retailers), so we can surely assist you with the missing pieces! Please give us a call at 1-800-290-465 and it will be our pleasure to help you :)
Aug 15, 2018
Don't buy
I bought this over a month ago and it already broke. It's cheaply made and was a nightmare to build. Save your money buy something good.
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Customer review from homedepot.caApr 17, 2018
It’s very bad ...
It’s very bad
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Jan 30, 2018
My only complaint is that I keep forgetting that there...
My only complaint is that I keep forgetting that there is no front board with a post, I keep grabbing for it. Otherwise, I love the platform with the drawers underneath.
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Jan 23, 2018
I
.didn't really like the item once it was incomplete...
I
.didn't really like the item once it was incomplete and no=t rally good shape.
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Dec 27, 2017
Easy to assemble!...
Easy to assemble!
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Dec 20, 2017
Some difficulty putting it together. Very solid....
Some difficulty putting it together. Very solid.
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Dec 5, 2017
Came beat up and not all the pieces fit right I had to make my own adjustments.
Came beat up and not all the pieces fit right I had to make my own adjustments.
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Nov 21, 2017
Lots of dents and the screws weren’t labeled. Assembly was...
Lots of dents and the screws weren’t labeled. Assembly was difficult.
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Response from South Shore TeamNov 27, 2017
We're so sorry to hear that the furniture arrived in less-than-perfect condition. Your product comes with a 5-year warranty, and we'd love to have the opportunity to make things right. When you have a chance, could you please contact us at 1-800-290-0465 or service@southshorefurniture.com.
Thank you,
The South Shore Team
Thank you,
The South Shore Team
Nov 18, 2017
This bed is horrible. I am sorry I wasted my...
This bed is horrible. I am sorry I wasted my money on it. There were parts missing, the directions are terrible, it doesn't stay together. Total waste of my time (putting it together is a CHORE) and money.
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Oct 20, 2017
Black platform bed with drawers
I. Bought this bed month a go for teenage grandson. Easy to put together but quality not there needed to install L brackets to make it sturdier next will probably getting a thicker base for top as it is quite flimsy
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Customer review from homedepot.caOct 17, 2017
Picked up in store and the pieces were broken to...
Picked up in store and the pieces were broken to the point where we could not use them. Sent back and purchased another bed through a a different company and had delivered direct for less.
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Aug 30, 2017
5 Star Review
Rating provided by a verified purchaser
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Aug 13, 2017
DO NOT BUY
I bought this a year ago, within the first 3 months, one of the support beams broke. Now a 3rd support beam is broken. I thought my mattress was garbage, turns out its this bed. This bed would only be good for a kid or a single person. You call customer service (manufacturer) and they just want to send you the same junk wood that broke in the first place. recycled wood, or particle board, whatever it is, does not work in this case.
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Customer review from homedepot.caFrequently Bought Together
Price:
$251.81
Compare Similar Items
Size | |||
|---|---|---|---|
Queen | Full | Queen | Queen |
Box Spring Required | |||
Box Spring Not Required | Box Spring Not Required | Box Spring Not Required | Box Spring Not Required |
Bed Frame Material | |||
Composite | Wood | Wood | Wood |
Furniture Features | |||
No Additional Features | No Additional Features | No Additional Features | No Additional Features |
Headboard Mount Type | |||
Bed Frame Mounted | Bed Frame Mounted | Bed Frame Mounted | Bed Frame Mounted |
