Horrible Customer Service and Damaged upon delivery!!!
Can't even speak to the performance of the appliance because it's now been 3 weeks after my purchase and I still hadn't received it until today. Deliver got delayed not once but twice by Samsung. And now that we finally receive them in and the pedestals we purchased along with this unit were damaged!!! And now Samsung offers me a pathetic damage allowance for each. This has been the worst buying experience of my life and I will NEVERTHELESS purchase another Samsung product in my life! They absolutely suck!!!
by
2 found this review helpful
Dec 6, 2016
Pedestals are a must. This is the first time I have had them, and they are really a must item if...
Pedestals are a must. This is the first time I have had them, and they are really a must item if you have back issues. For me, no more bending way down to get that last sock way in the back to the dryer. The drawers are deep, efficient and smooth operating.
by
Verified Purchase
Recommended
Nov 6, 2016
You should know
[This review was collected as part of a promotion.] Bought to raise the washer and dryer and to have extra storage. The drawers are self closing and appear to be made well. It should be noted that the storage compartment is not deep enough to hold average size bottles of detergent, bleach or softener, so I was a bit disappointed.
I believe they are over priced, but looking around they all tend to charge about the same for the pedestals. I would recommend, but only if you don't want to use the drawers for taller bottles.
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Response from Samsung CareJul 6, 2022
Hello LaundryDiva,
Thank you very much for your feedback on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144667885
Thank you, and stay safe!
-Angelica
Customer review from Samsung US
Oct 21, 2016
Nice accessory
I purchased a pair of laundry pedestals with my new washer and dryer about a month ago. I was hesitant to purchase the pedestals because of the small storage space. I found them useful to store small laundry accessories such as garment bags, etc. And, the added height eliminates stooping and bending to add or remove items from the appliances.
by
Verified Purchase
Recommended
2 found this review helpful
Sep 27, 2016
Perfect
Great product and fantastic color. Gives washer/dryer desired height
by
Recommended
1 found this review helpful
Aug 29, 2016
Why aren't the drawers deeper?
The drawers are easy to open, but they aren't deep enough to stand up my 100oz. detergents and fabric softeners. So sad. I had planned to keep my laundry supplies out of sight in these drawers.
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Customer review from Samsung US
Aug 15, 2016
Cant clean it
I was trying to figure out how the pedestal draw comes out so I can clean it, I haven't found a way to get it out.
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Response from Samsung CareAug 8, 2022
Hi LG123.
Thank you for reaching out regarding your Samsung pedestal cannot be removed. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, let me help you on this.
Here is a link to guide you on how to install the pedestal it will indicate on how to remove the drawer.
Install your Samsung laundry pedestal or riser
https://www.samsung.com/us/support/answer/ANS00033270/
Also, I have include a video for you to watch to assist you on the pedestal.
How to install the pedestal for your Samsung ... - YouTube
https://www.youtube.com/watch?v=MVOYfniRpJI
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144777596
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung US
Aug 13, 2016
This pedestal is a compliment to the front load washer
The pedestal for the Samsung front loader not only compliments the looks, its easer to load clothes
in the washer , and a great convenient way to store laundry products to eliminate clutter on laundry room shelves.
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Recommended
Customer review from Samsung US
Jul 31, 2016
platform
The product raises the washer to the right height for a tall person.
I wish it came with more dividers.
by
Recommended
Customer review from Samsung US
Jul 31, 2016
Best Add
This is the best thing to add to your washer and dryer. we went years with our original set and bought them with our new set. makes a world of difference. Note: the product can not be registered with Samsung.
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Recommended
Customer review from Samsung US
Jul 25, 2016
I BOUGHT THIS WASHER AND DRYER BECAUSE OF THIER FEATURES
ITS AMAZING HOW THIS TWO MACHINES DO THE JOB
I AM IMPRESSED.
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Recommended
Customer review from Samsung US
Jul 10, 2016
Great add on to my washer!
I had a front loader previously with a pedestal and knew that I would definitely want another one with my new washer. It is perfect for bringing the washer up to a better level to limit the need to bend and make reaching in for laundry SO much easier! It also provides some extra storage area under the washer and I love that feature. Once I use the washer machine a few times, I will add a review for that, but for now so happy with my purchase and the added functionality the pedestal offers!
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Recommended
Customer review from Samsung US
Jul 7, 2016
Expensive and Small
The drawer is too small, so didn't fit the containers for the detergent or softener. the washer and the dryer looks nice over the pedestal, but that is the only advantage that I see.
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Response from Samsung CareJul 6, 2022
Hello ORAG,
Thank you for reaching out. We appreciate you informing us that the drawer on your Samsung pedestal is small, and the detergent or softener containers didn't fit. We apologize for the inconvenience these issues have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
You may visit samsung.com to choose for pedestals that suit your needs.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144667918
Thank you, and stay safe!
-Angelica
Customer review from Samsung US
May 11, 2016
Samsung Pedestal
This product makes washing so convenient. No bending to put in wash or Dry ,and has an excellent storage drawer to eliminate unsightly wash products from the room
by
Pro
Verified Purchase
Recommended
1 found this review helpful
Feb 14, 2016
Great Pedestal
Great Idea. My wife loves them. not much to say except the Drawer is handy.
by
Recommended
Customer review from Samsung US
Feb 11, 2016
Worth having
Definitely worth having. Functional and makes it so much easier on the back. A bit to shell out for them but can't imagine not using.
by
Recommended
Dec 31, 2015
A must have for bad backs!!!
This saves me from all the bending and is so much easier on my back! Also there is quite a bit of storage for all my laundry soaps and etc. The price I think is a bit too high though!
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Recommended
Customer review from Samsung US
Dec 29, 2015
Pedestal
Make sure you buy them at time of washer/dryer purchase. We had assumed they came with w/d. Salesmen never mentioned them to us as a separate price because of this they were delivered later and they would not install for you since they were not purchased at same time as w/d. It definetly makes difference in height and helps your back. Downside is the drawers are not deep enough to store a standard detergent bottle upright. I think the price is to high honestly for just being a pedestal. It would be nice to have a cheaper version with no drawers
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Recommended
7 found this review helpful
Dec 23, 2015
excellant service, polite, fast service
The best washer and dryer I've ever had. Features are so impressive
by
Verified Purchase
Recommended
Dec 13, 2015
THEASE ARE ESSENTIAL.
The added height makes the units much more usable. The extra storage is super nice. can't live without them.
by
Recommended
Customer review from Samsung US
Aug 15, 2015
Major flaw re storage
I purchased 2 pedestals for my new Samsung washer & dryer (which I thought were rather expensive). I had an American brand before & the pedestals were great for storage. Though I'm happy with my Samsung washer & dryer, I'm not happy with the pedestals because they are probably about 1/2" shorter than the American one I previously had. This means the smallest bottle/container of washing detergent standing up in the drawer (I use Tied) doesn't fit - the drawer won't close!
You'd think Samsung would have taken into account the fact that these pedestals are used for 2 purposes: (1) Height (2) Storage - I used to store all my washing machine detergents/softeners, etc.... in my old American one but in this Samsung model, I'm limited so it serves only the height purpose. I can't justify the price for just one out of 2 purposes but I do love the color & design so I splurged. Unfortunately, I now have to pay a handyman to build me a shelf above the washer & dryer for my Tide. Though I can't use them fully for storage, I did keep them because the design is beautiful & for the added height to the washer & dryer, which is also important to me.
If storage is an issue for you, my suggestion is b4 you purchase this product, take your favorite bottle of detergent or softener with you to the store & test the height to see if the drawer closes. If storage isn't an issue & it's just height, then go ahead & buy them - they are beautiful & my laundry room looks modern & great with the entire set.
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Customer review from Samsung US
Feb 9, 2015
Need the pedestals
Without the pedestals, you are going to break your back. The units sit way too low to use comfortably without them. They were well worth the investment. I love them, and I can store my supplies in them just fine. I got lucky and bought display units at a reduced price. Went in to pay regular price though. I truly believe the payoff will be well worth owning these. Makes my new washer, and dryer look complete.
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Recommended
Customer review from Samsung US
Dec 11, 2014
The height is perfect
Perfect height , humungus storage space for a variety of products , not limited to detergents and softeners. I stored many bath towells in mine and had plenty of room left for laundry products as well. They are a little pricey but all in all are worthy of the expense . Highly recommended !!!
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Recommended
Customer review from Samsung US
Aug 5, 2014
Not put together very well
The front plastic facing of the drawer broke away on the first use. Not very well put together product. Also, the height of the drawer is lower than our last pedestal so the drawer will not close with many of the same laundry and cleaning products that we had in our previous pedestals.
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Response from Samsung CareAug 9, 2022
Hi stymjs.
We apologize that your experience with the Samsung PedestaL was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781229
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung US
Jun 24, 2014
Worth the money, easier on the back
Makes it easier on the back, the doors face each other so it takes just a second to transfer clothes from the washer to the dryer.
by
DIY
Verified Purchase
Recommended
1 found this review helpful
May 22, 2014
Pedestal
Easy to install to bad the price almost cost half of the machines price but works well and does what its designed to do
by
Response from Samsung CareMay 17, 2022
Hello lrand,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at
www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you, and stay safe!
Your Reference Ticket Number: 1144510975
-Angelica
Recommended
Customer review from Samsung US
Apr 23, 2014
This product fit my needs
Works great with a Samsung top load washer, and great for storing washer accessories.