Hello There,
Thank you for bringing this matter to our attention. Your review is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Laundry Pedestal. Rest assured we will consider everything to help improve our Samsung products.
Below are the following links that can explain the issues you are having:
Specifications of your Laundry Pedestal:
https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf
Link to get the Serial and Model Number of your Laundry Pedestal:
https://www.samsung.com/us/support/#find-codes
Model Number is WE357A0P.
To request service repair on your appliance, please visit the following link:
https://www.samsung.com/us/support/service/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144804676
Thank you for choosing Samsung. Have a great day.
Joy