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Customer Reviews for Samsung 14.2 in. Platinum Laundry Pedestal with Storage Drawer

Internet #203690451

Model #WE357A0P

Store SKU #1000005935

  • Convenient drawer stores all of your laundry supplies
  • Drawer holds up to 26 lbs.
  • 15 in. rise height

Customer Reviews

  • 3.9
    out of 103 reviews
  • 65% recommend this product
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Showing 1-30 of 103 reviews
Do not buy this Samsung Laundry Pedestal. Either Home Depot broke the clasp on one side or it's j...
Do not buy this Samsung Laundry Pedestal. Either Home Depot broke the clasp on one side or it's just a defective piece of junk. I have the 5 year extended warranty. Home Depot and Samsung, neither will repair or replace. And this is after spending $4000+ on washer, drier, two pedestals and stove. Will never buy any Samsung again, not after countless hours of "passing the buck" between Home Deport and Samsung. Now when the washer spins it vibrates very badly. This just does not make any sense. Home Deport blames Samsung and Samsung blames Home Deport.......and the "customer" ends up suffering as usual......never again. Guess I will have to go and get a "hose clamp" and fix the darn thing myself.
by
    1 found this review helpful
    So overall the pedastal completes the look I wanted. I'm...
    So overall the pedastal completes the look I wanted. I'm a little disappointed that I cannot fit some laundry detergents because they're slightly too tall. i was hoping to eliminate the shelf in my laundry room but that's not happening unless I buy the smaller sizes.
    by
    Response from SamsungAug 16, 2022
    Hello There,

    Thank you for bringing this matter to our attention. Your review is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Laundry Pedestal. Rest assured we will consider everything to help improve our Samsung products.

    Below are the following links that can explain the issues you are having:
    Specifications of your Laundry Pedestal:
    https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf

    Link to get the Serial and Model Number of your Laundry Pedestal:
    https://www.samsung.com/us/support/#find-codes
    Model Number is WE357A0P.

    To request service repair on your appliance, please visit the following link:
    https://www.samsung.com/us/support/service/

    If assistance is needed, please reach us with the following options to further assist you:
    1. Facebook Messenger: http://m.me/samsungsupport
    2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
    3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

    Reference Ticket number: 1144804676

    Thank you for choosing Samsung. Have a great day.

    Joy Samsung
    • Verified Purchase
    1 found this review helpful
    First off these Do Not automatically come with the washer and dryer. When my wife picked out the ...
    First off these Do Not automatically come with the washer and dryer. When my wife picked out the washer and dryer she told the lady she wanted them exactly how they were displayed (pedestals included). We even asked her again at check out if everything was coming with it and we were told yes. I know I should of double checked the receipt to make sure. I didn't. My wife was the one who looked at the receipt and noticed the pedestals where no where on there so she called Home Depot. They confirmed the pedestals were not included in our order. She explained to them she had told the lady she wanted the pedestals when we were ordering the washer and dryer. They said they were sorry and suggested to order online. The washer and dryer are delivered and we didn't like them without the pedestals. I'm 6'5. So we did end up ordering them online. The pedestals are expensive! But if that's not enough here's the real kicker, Home Depot will NOT install them if they were NOT PURCHASED AT THE SAME TIME WITH WASHER AND DRYER! You install them yourself. The washer and dryer looks nice with them. They add the height that's better on my back and wife's when doing the laundry. Plus our toddler now can't reach the buttons on the front. Overall it's more for looks. The drawers are nice but we don't really use them. The bottles of laundry detergent don't fit in them. For the extra 600 dollars we spent buying them wasn't really worth it. They look nice but not really worth it. They're are over priced.
    by
    Response from SamsungAug 16, 2022
    Dear Valued Home Depot Client,

    Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.

    To better assist you with this issue, please contact our Home Depot customer service department at 1-800-466-3337. Call any day between 6:00 am and 2:00 am EST. They can answer all your concerns.

    Your reference number: 1144804784

    Thank you,

    Joy Samsung
    • Verified Purchase
    • Recommended
    5 found this review helpful
    I would give this a -5 star if I could. My first pedestal was dented...the delivery team said it...
    I would give this a -5 star if I could. My first pedestal was dented...the delivery team said it would not affect the way the washer works. First time I tried it, the washer was banging and shaking from side to side. I discovered that one tiny dent turned into a huge dent on the side. I really believe that this pedestal does not support the weight of the washer. Second pedestal...dented, I sent it back. Third pedestal dented slightly, they installed again. As soon as the washer was placed on the pedestal, it buckled and dented again... This has been a nightmare. Samsung will not help at all, they say the pedestal is meant to work with my washer. I'm a witness that it does not. These pedestals are packaged horribly. Washer weight will cause it to buckle and collapse. Garbage product...
    by
      6 found this review helpful
      Samsung Washer & Dryer Pedestals
      Recently purchased 2 of these Onyx pedestals for our brand new Samsung washer & dryer; purchased all together. While I think the appliances should stand taller by themselves, they do stand as tall as our old top load W/D. The pedestals are like the icing on the cake! As beautiful, classy & sexy as these appliances are, the pedestals just add to the functionality, convenience and overall visual appeal. I don't need to bend down very much to access clothes in dryer or washer to add/remove clothes......wonderful! The price seems a bit high adding about 25% to the cost, but overall still worth it. Samsung should offer a package deal of some sort. These are not cheap junk, very well made. I feel like we can expect them to hold up for the life of the appliances.....15 years? More? WE LOVE SAMSUNG PRODUCTS ❤️
      by
        • Recommended
        Basically good with one missing feature
        Works well as far as I can tell. Raises washer to good height and appears sturdy enough. My old Maytag pedestal had a sliding cover to keep clothing from dropping into drawer and support laundry basket. Wish the Samsung pedestal had this feature.
        by
          • Recommended
          Older pedestals
          design change and new frontloaders won't fit previous pedestals. was told that they change design regularly forcing us to buy new pedestal.
          by
          Response from Samsung CaresSep 4, 2019
          Thank you for bringing this to our attention. We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
            I bought this for my husband so that he would not hurt his back doing laundry. Love it!! It also ...
            I bought this for my husband so that he would not hurt his back doing laundry. Love it!! It also has plenty of storage room, but not enough to store large sizes of detergent.
            by
            Response from SamsungFeb 3, 2021
            We appreciate the informative feedback you provided about your pedestal. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat Samsung
              • Recommended
              Perfect!...
              Perfect!
              by
              Response from SamsungFeb 3, 2021
              Sounds like you made a perfect choice, Ron! Thanks for the 5-star review. It's a privilege to have it! ^Shifa Samsung
              • Verified Purchase
              Awesome! ...
              Awesome!
              by
              • Verified Purchase
              Met my expectations...
              Met my expectations
              by
              Response from SamsungFeb 3, 2021
              It is a wonderful thing when your expectations and product performance meet. Welcome to the Samsung Experience! ^Shifa Samsung
              • Verified Purchase
              2 Star Review
              Rating provided by a verified purchaser
              by
              Response from SamsungFeb 3, 2021
              You are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that feedback. ^Shifa Samsung
              • Verified Purchase
              4 Star Review
              Rating provided by a verified purchaser
              by
              Response from SamsungFeb 3, 2021
              Thanks for letting Samsung be a part of your home. ^Shifa Samsung
              • Verified Purchase
              4 Star Review
              Rating provided by a verified purchaser
              by
              Response from SamsungFeb 3, 2021
              Glad you chose to be a part of the Samsung family. ^Shifa Samsung
              • Verified Purchase
              4 Star Review
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              YES THEY DID MEET MY EXPECTATIONS...
              YES THEY DID MEET MY EXPECTATIONS
              by
              Response from SamsungFeb 3, 2021
              We are delighted to hear that all your expectations were met! Thank you for choosing Samsung. ^SuSu Samsung
              • Verified Purchase
              Really easy To install...
              Really easy To install
              by
              • Verified Purchase
              This unit not only lifted the washer so you don't...
              This unit not only lifted the washer so you don't have to bend down to unload it. It also stopped it from walking (moving) when on spin cycle with a heavy load.
              by
              Response from SamsungFeb 3, 2021
              We are delighted to hear that your accessory is working efficiently. Thank you for thinking about Samsung. ^SuSu Samsung
              • Verified Purchase
              It works great. Already getting quite a workout in our...
              It works great. Already getting quite a workout in our new home. Lots of heave bedding being done and they handle the loads beautifully.
              by
              Response from SamsungFeb 3, 2021
              Chuck, thank you very much for sharing your experience. Welcome to Samsung. ^Shifa Samsung
              • Verified Purchase
              I wasn’t certain if this added expense was needed, but...
              I wasn’t certain if this added expense was needed, but after using our washer and dryer for the first month with these pedestals...they’re definitely worth it! The storage is nice, and the ability to have the washer and dryer perched up higher is great.
              by
              Response from SamsungFeb 3, 2021
              Hello, SK, I am glad that these pedestals have been such a great fit for you. Thank you for taking the time to leave us feedback. ^Shifa Samsung
              • Verified Purchase
              the dryer is everything and more that i expected. a...
              the dryer is everything and more that i expected. a great product!
              by
              Response from SamsungFeb 3, 2021
              Thank you for the five stars! ^SuSu Samsung
              • Verified Purchase
              Good Product
              Good Product
              by
              • Verified Purchase
              • Recommended
              Pointless
              My wife's friend talked her into these. Now her and the kids need step ladders just to put the detergent in. They're too small to hold dirty clothes. Plus it makes the washer much harder to balance. Nothing good about them
              by
              Response from SamsungFeb 3, 2021
              Thank you for the great feedback. Samsung is always looking for ways to improve our products and services. ^Bri Samsung
                It makes the washer and dryer high enough. Could be alittle bigger so the bottle of fabric softe...
                It makes the washer and dryer high enough. Could be alittle bigger so the bottle of fabric softener can stand up instead of having to lay it down.
                by
                Response from SamsungFeb 3, 2021
                Thank you for the great feedback. Samsung is always looking for ways to improve our products and services. This is a great point to look into. ^Bri Samsung
                • Verified Purchase
                • Recommended
                A necessity ...
                A necessity
                by
                Response from SamsungFeb 3, 2021
                I am so happy to hear that Samsung is able to meet your needs, Thomas! Thank you for being such a loyal part of the Samsung family! ^Bri Samsung
                • Verified Purchase
                Very nice ...
                Very nice
                by
                Response from SamsungFeb 3, 2021
                Thank you for the positive feedback, David! ^SuSu Samsung
                • Verified Purchase
                I wish the pedestals were made for all types of...
                I wish the pedestals were made for all types of washer and dryers, not just front loaders. So I had to return them.
                by
                • Verified Purchase
                Love them...
                Love them
                by
                Response from SamsungFeb 3, 2021
                Hey Joyce, it is great to hear from you. Thank you for being part of the Samsung family. ^Michelle Samsung
                • Verified Purchase
                Worked out great....
                Worked out great.
                by
                • Verified Purchase
                The color is exactly what I wanted. The pedestals put...
                The color is exactly what I wanted. The pedestals put the washer and dryer at a good working height. The only problem I have encountered is they aren’t y’all enough for a 1 gallon bottle of bleach but I knew that when I ordered.
                by
                • Verified Purchase
                1 found this review helpful
                Showing 1-30 of 103 reviews