Customer Reviews for Oster 48 oz. 16-Speed Brushed Nickel Blender
- Smoothie blender makes shakes, smoothies, sauces, and purees
- Smartly sized and feature packed for convenience
- Multitasking juicer blender ensures a versatile use
Customer Reviews
Mar 22, 2017
Food Processing Jar is not sturdy
[This review was collected as part of a promotion.] I have been using this blender for more than 2 years .I am pretty happy with overall performance.However the food processing jar is not sturdy.I have already replaced it once as the base of that got broken and all the parts came out. Now for the new one I am not able to close the lid all of a sudden,I think the base is stuck.(I have used it for past 6 months)and I am not able to find a place to buy replacement jar .
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Response from Customer ServiceMay 18, 2017
Thank you for your time and feedback! If you had any issues with your blender please give us a call at (800)334-0759 and one of our customer service representatives will be more than happy to assist you. For your convenience we are available Monday - Saturday, from 9am -6pm EST. Thanks again!
Customer review from oster.comFeb 8, 2017
Worked three times
I bought this blend/food chopper combo and was excited to use it. I loved the food chopper much more than my smaller older one that I gave the old one away to a friend. Well, I used it twice since then and it doesn't work. The lid on the food chopper will not close. The metal rods that touch when the lid is closed are stuck or something. It won't close or even come close to locking in place. I bought it more than the 14 days to return to so it's worthless now.
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Response from Customer ServiceApr 28, 2017
That's not the customer experience we are wanting you to experience with the Oster® Classic Series Blender PLUS Food Chopper. We stand behind our products and would like you to give us the chance to rectify this for you. Please call us at 800-334-0759 between 9:00 am to 6:00 pm Monday - Friday, Eastern.
Customer review from oster.comNov 27, 2016
Didn't hold up
[This review was collected as part of a promotion.] Purchased this item 6 months ago. Happy with item until I noticed a crack in the plastic food processor jar. Disappointed with the price to replace just the one item. Blender works great just wish the plastic jar of the food processor would have held up longer.
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Response from Customer ServiceDec 13, 2016
Thank you for bringing this to our attention. We pride ourselves on the great quality appliances we produce, and we want to help fix this problem for you. Call us at (800) 334-0759, and let's get this taken care of. Thanks!
Customer review from oster.comJul 5, 2016
Perfect Smoothies!
[This review was collected as part of a promotion.] I got this as a replacement for my current blender because it couldn't crush the ice well enough for smoothies. This blender is awesome! I've only made smoothies so far and they are great! It is also really easy to clean with no hidden spaces that traps food.
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Customer review from oster.comMay 10, 2022
Blender fine Food Processor TERRIBLE
I bought and used this for about a year the blender is fine works well for all my needs but the food processor is underpowered and extremely fragile. It barely stayed together and I continued to use it after it cracked now it is totally destroyed.
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Response from OsterMay 12, 2022
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the food processor attachment is broken. That is not the experience that we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
For warranty claims, take note that your Oster® Classic Series 16 Speed Blender with Food Chopper has a 3-year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below to help you get the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Customer review from oster.comNov 8, 2021
It was everything I imagined. This blender takes on...
It was everything I imagined. This blender takes on ice cubes, carrots and beets with no problem when I make my veggie smoothies. Very satisfied.
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Sep 22, 2021
The blender doesn’t work....
The blender doesn’t work.
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Response from Oster Brand TeamSep 23, 2021
Thank you for reaching out to Oster®. We are sorry to hear that your blender is not working. This is certainly not the experience we want you to have. Take note that our blenders have a 3-year limited warranty and we would love to provide you with proper troubleshooting steps for possible fix. For us to do that, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
May 1, 2021
Great Replacement for our previous Oster blender
Has the right amount of speeds. Like the 6 cup glass jar for family use. Food chopper works great.
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Customer review from oster.comJan 10, 2021
instructions?
I just bought this today and there are no directions on how to use the food processor. The directions for the blender were vague at best. Can I get detailed instructions on how to use the food processor???
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Response from OsterFeb 10, 2021
Thank you for reaching out and giving us your feedback. We are sorry for the inconvenience that you have experienced. Our #1 priority is giving high-quality Blenders and we'd like you to get the product's full benefit. We would want to make this right.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.oster.com/support/contact-us, and we will be in touch. Thank you.
Customer review from oster.comJul 19, 2020
Good blender
I bought this last March, and it was all great and dandy. I only use it maybe once every 3 months or so. I brought it out last week to make some salsa with the food processor and for some reason I could not put the plastic lid on, then I noticed the jar was warped, so the lid was not fitting correctly. I have looked all over the website and no replacement jar available. What a waste and substandard performance by a brand I grew with and believe to be of great quality. So disappointing.
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Response from Consumer CareAug 18, 2020
Thank you for taking the time to submit a review. We have high expectations for our products here at Oster and we'd like to learn more about your situation and what exactly happened. We urge you to please give us a call at 1-800-334-0759 or send us a message via email here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
Customer review from oster.comJun 28, 2020
Blender works fine, but the food processor is a pr
The adapter for the food processor works then jams and stops working with a whirling sound. After disassembling and reassembling it will work for a few seconds then jams again with the motor whirling. I don't believe it's safe to operate the procesor.
The shaft on the adapter will not turn.
The procesor Model number is BLSTCCH154T2 and worked fine for the three years we used it, but I believe Oster has a 10 guarantee warranty on these blenders.
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Response from Consumer CareJul 21, 2020
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your food processor. Our products are designed to last for years. Please give us a call at 1-800-334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Customer review from oster.comJun 21, 2020
Shattered
The food processor bowl shattered. I used it 4 times. I reached into my cupboard to use it again, and it literally shattered into pieces as I held onto it. The bottom fell out and it cracked the entire length of the bowl. I then decided to use the blender. As I did, the "Frozen Drink" knob fell off (but it did easily reattach).
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Response from Consumer Care DepartmentJun 26, 2020
Thank you for taking the time to share your review. We are extremely sorry to hear about this and even more sorry to disappoint you. Please allow us to make it up to you. Give us a call at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-5am, EST. We look forward to assisting you!
Customer review from oster.comApr 8, 2020
Love the blender, but can't find replacement part
I bought this blender about a year and a half ago. I love the quality and I use it frequently. However, the black plastic piece that attached the food chopper attachment broke, and I have been unable to find the replacement part. Not sure where to look for this one part. I don't want to buy a whole new attachment because the rest of the food chopper is in great shape.
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Response from Consumer Care Feb 16, 2021
We are glad to hear that you loved our Oster® 700 Watt 16 Speed Blender, Brushed Nickel and we are sorry to hear that the accessory broke. You can purchase replacement parts from our partner retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. We hope this helps!
Customer review from oster.comApr 1, 2020
It works like an OSTER Product always has excellent including the food processor, we love it.
It works like an OSTER Product always has excellent including the food processor, we love it.
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Response from Oster Brand TeamApr 1, 2020
Thank you so much for your review! Your feedback will help us to continuously improve our products. Have a nice day!
Apr 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Oster Brand TeamApr 1, 2020
Thank you so much for your review! Your feedback will help us to continuously improve our products. Have a nice day!
Feb 18, 2020
The food processor
The plastic lid is really really cheap. The lid fell off my hand and it went to pieces and can’t be closed now. Made of really cheap plastic
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Response from OsterMar 31, 2020
Thank you for taking the time to submit a review. We are truly sorry about what happened with you Oster Food Chopper.
Please accept our sincerest apology for the inconvenience this has caused you. As we always want to make sure that we will be able to meet your expectations.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-667-8623 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.We look forward to assisting you.
Customer review from oster.comDec 27, 2019
broken parts
Purchased this product and found the lid to the chopper was broke.
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Response from Consumer CareDec 30, 2019
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Customer review from oster.comDec 18, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Oster Brand TeamJun 9, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Oster!
Nov 29, 2019
Broken lid for chopper
I was gifted this and the first time I used it I dropped the chopper lid on the counter and both tabs that lock the lid in place broke off. Not sure if I can get a replacement lid. So disappointed!
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Response from Consumer CareDec 11, 2019
We apologize for the inconvenience that you have experienced. Our products are top performers and are very durable. We believe in the quality of all our products, and we will get this taken care of. Please contact us at our toll free number 1-(800) 334-0759. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Customer review from oster.comSep 18, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from Oster Brand TeamJun 7, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Oster!
Aug 28, 2019
Lower-end blender for light use. The glass jar is a...
Lower-end blender for light use. The glass jar is a welcomed step up from cheaper plastic ones. I've only use it at the lowest speed to whip up the daily protein drink. Even at the low speed it seems a bit noisy, but considering the cost that can be overlooked. I haven't used the included (plastic) food processor attachment, but it seems like a good idea.
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Response from Oster Brand TeamAug 30, 2019
That is definitely not the kind of experience that we want you to have. Our blenders are top performers and are very durable. We believe in the quality of all our appliances, and we will get this taken care of. Please contact us at our toll free number 1-(800) 334-0759. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Aug 15, 2019
Best blender ever!
Had (and it still woks!) the original model of this blender for over 20 years now. It is the best. Bought this one as a back-up just in case the other one quits. I must say, I use the original one everyday for my breakfast smoothie and it works like a charm! Oster is the best!
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Response from Consumer Care DepartmentMar 5, 2021
Thank you for leaving such a nice review about our blender. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Customer review from oster.comJul 11, 2019
Excellent for my Green Smoothies!!!!
I love my blender it's been a Godsend!!! BUT this morning when I went to take it off the base to wash and clean it; it will not come off. HAS ANYONE ELSE HAD THIS PROBLEM? Please help don't wanna have to purchase another one only had this one since March.
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Response from Consumer Care DepartmentApr 14, 2021
Thank you for reaching Oster® Brand. Thank you for leaving such a nice review. We are glad that you love our product. Please try to put the jar back on the base like you are using it and hold the base while turning the jar counterclockwise to remove the jar.
If troubleshooting techniques won't work, please contact us. We look forward to assisting you. Have a great day!
Customer review from oster.comJun 19, 2019
The drill very easy to assemble and I am happy...
The drill very easy to assemble and I am happy with it, and I’ll definitely recommended to a friend
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Response from Oster Brand TeamNov 4, 2020
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Cheers!
Jun 4, 2019
Works well, cleans up easy!...
Works well, cleans up easy!
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Response from Oster Brand TeamJun 7, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Oster!
Apr 19, 2019
Absolutely love it and the fact it comes with the food processor. Now I don’t have to purchase se...
Absolutely love it and the fact it comes with the food processor. Now I don’t have to purchase separate. Win win
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Response from Oster Brand TeamJun 7, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Oster!
Apr 2, 2019
overheated...
overheated
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Response from Oster Brand TeamMay 1, 2020
Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. We will make sure that our design and production team are made aware of your feedback. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-334-0759. We're here for you Monday-Friday, from 9am-6pm EST. Thank you so much for being the best part of Oster®!
Mar 21, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from Oster Brand TeamJun 5, 2020
Thank you for taking the time to share your review. Your feedback is important to us, and it helps us to continuously improve our products and services. If there's anything we can do to assist you, please don't hesitate to contact us through email or give us a call at 1-800-334-0759. We're here for you Monday-Friday, from 9am-6pm EST. Have a great day!
Feb 21, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from Oster Brand TeamJun 5, 2020
Thank you for taking the time to share your review. Your feedback is important to us, and it helps us to continuously improve our products and services. If there's anything we can do to assist you, please don't hesitate to contact us through email or give us a call at 1-800-334-0759. We're here for you Monday-Friday, from 9am-6pm EST. Have a great day!
Feb 7, 2019
3 Star Review
Rating provided by a verified purchaser
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Response from Oster Brand TeamJun 2, 2020
Thank you for taking the time to submit a review. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 1-(800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Sat, from 9am-6pm, EST. We look forward to hearing from you!
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