Hello Russ and thank you for the feedback you posted on the Home Depot website. The Moen Decorative Metal Diverter Tub Spout in Chrome is a slip-fit tub spout that slides onto the pipe coming through the shower wall and is secured to the pipe with a set screw. One option not mentioned, is that the length of the pipe coming through the wall could have been shortened to eliminate the gap described in your review. Moen’s product specialists are available for pre-purchase, warranty, installation and repair assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.