Hello Vizk and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with the installation of the decorative escutcheon ring included with the Moen Decorative Metal Diverter Tub Spout in Chrome. The escutcheon ring is a decorative and optional part; not all installations utilize this part. The Moen Decorative Metal Diverter Tub Spout in Chrome with the included escutcheon ring has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our 1-year limited warranty to the original product purchaser. Moen’s product specialists are available for pre-purchase, warranty, installation and repair assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.