Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Cartridge Retainer Removal Tool for 2-Handle Faucet did not meet your expectations. The 179120 is designed to remove the cartridge nut on two handle widespread Moen faucets, if the nut cannot be removed, the valve body will need to be replaced. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.