Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Banbury 24 in. Towel Bar in Chrome was missing parts. As the original purchaser of the Y2624CH, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).