We're sorry to hear about your experience with your LEDs not working correctly with our fan and light control. The AY2-LFSQ is rated only for incandescent and halogen bulbs, so performance issues such as the lights not turning on at the correct levels can occur when using LEDs. We do offer LED rated fan and light controls in other product families. The MACL-LFQ which is designed specifically to control dimmable LEDs and fans together.
We also suggest making sure your dimmable LED has been tested and approved by Lutron. We have a mobile-friendly web tool to help you select bulbs that perform well with Lutron dimmers. To use the tool please visit lutron.com/ledfinder.
If you have questions or concerns, please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Mike S. @ Lutron Support