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Customer Reviews for Kwikset Tylo Satin Chrome Entry Door Knob and Single Cylinder Deadbolt Knob Combo Pack

Internet #100676454

Model #96900-252

Store SKU #388931

  • Universal handing, fits both right-handed and left-handed doors
  • Fits door thickness of 1-3/8 in. to 1-3/4 in.
  • 2 Keys included

Customer Reviews

  • 4.3
    out of 481 reviews
  • 87% recommend this product
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Showing 1-30 of 481 reviews
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  • Verified Purchase
by
  • Verified Purchase
It’s hard to lock and unlock the deadbolt! I hate it!
by
Response from KwiksetOct 19, 2023
Hello HomeDepotCustomer,

We appreciate your feedback and your experience with our products is very important to us. We would like the opportunity to assist you further with the correct solution. Can you please call our Support Team at 1-800-327-5625? We hope to hear from you soon!

Thank you,
Kwikset kwikset
  • Verified Purchase
Does just what it's supposed to do.
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
Great product and easy to install.
by
  • Verified Purchase
by
    Had to exchange the first one because the lower knob didn't lock at all. The replacement worked marginally better but still bad.
    by
    Response from KwiksetSep 14, 2023
    Hello TheLegend27,

    We appreciate your feedback and your experience with our products is very important to us. Please know the we have a team of lock experts here to assist you with anything from installation, to troubleshooting, to warranty support when needed. Should you need assistance, we ask that you please call our Support Team at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    Easy to put in and they work. bought 3 of...
    Easy to put in and they work. bought 3 of them and now all the doors use one key to unlock all of them.
    by
    • Verified Purchase
    This was impossible to install on my door. It wouldn’t sit flush on my door. I tried 4-5 times and it never worked. I was extremely upset and returned
    by
    Response from KwiksetJul 7, 2023
    Hello Horrible,

    We appreciate your feedback and your experience with our products is very important to us. We have a team of lock experts here to assist you with anything from installation, to troubleshooting, to warranty support when needed. Should you need assistance, we ask that you please call our Support Team at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
    • Verified Purchase
    by
    • Verified Purchase
    This was not the proper replacement set for my needs. The package did not explain it's contents for a homeowner, in my opinion.I had to return and buy a different brand that suited my needs.
    by
    Response from KwiksetJun 30, 2023
    Hello Julie,

    We appreciate your feedback and your experience with our products is very important to us. Please know that we have a team of lock experts here to assist you with anything from installation, to troubleshooting, to warranty support when needed. Should you choose another Kwikset product again and need assistance, our Support Team is here to help at 1-800-327-5625.

    Thank you,
    Kwikset kwikset
    • Verified Purchase
    by
    • Verified Purchase
    Easy to install and under Stand guide
    Best value for a great product
    by
    • Verified Purchase
    Nice set. Met all of my expectations.
    by
    • Verified Purchase
    by
    • Verified Purchase
    Just perfect! Looks great. Easy to install. Works well....
    Just perfect! Looks great. Easy to install. Works well.
    by
    • Verified Purchase
    by
    • Verified Purchase
    Defected
    Some mechanical issue not good the product I receive
    by
    Response from KwiksetJan 27, 2023
    Hello MuhammadAli,

    We take great pride in manufacturing quality products for our consumers and your experience is very important to us. Please know that we are here to help with installation, troubleshooting, and warranty support. Our Support Team is available to assist you at 1-800-327-LOCK (5625). Please call us!

    Thank you,
    Kwikset kwikset
      • Recommended
      Deadbolt screws too long
      Previous customer. Purchased this combo set to replace older Kwikset lock and deadbolt on standard entry door. The deadbolt screws were too long and pushed the cover plate off of the lock cylinder, denting/bulging it in two (2) places. Put the old deadbolt back on and didn't attempt to install the entry lock.
      by
      Response from Customer CareDec 9, 2022
      Hello JMAR, We're more than happy to send you any replacement parts and help with the installation over the phone. Please contact our Support Team for assistance at 1-800-327-5625. We hope to hear from you! Thank you, Kwikset
        by
        • Verified Purchase
        by
        • Verified Purchase
        I like the easy exit allowed with this lock. Key...
        I like the easy exit allowed with this lock. Key is required for entry only.
        by
        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        Showing 1-30 of 481 reviews

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