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Customer Reviews for KitchenAid 4-Burner Built-in Propane Gas Island Grill Head in Stainless Steel with Rotisserie Burner

Internet #204268052

Model #740-0780

Store SKU #1000017978

Customer Reviews

  • 3.8
    out of 313 reviews
  • 66% recommend this product
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Showing 1-30 of 313 reviews
You get what you pay for. This grill is inexpensive...
You get what you pay for. This grill is inexpensive for a reason. Thin gauge metal construction, cheap burners, no lights, no rotisserie, no clean-out tray. Spend a little more for a solidly built unit.
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Response from HappyGrillingfromNexgrillOct 14, 2022
Hello DONALD - Thank you for your purchase and for taking the time to provide your feedback of our product.
We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
Please feel free to reach out to us directly at 800-913-8999 or CustomerService@GrillServices.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services! Nexgrill
  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from HappyGrillingfromNexgrillSep 23, 2022
Hello HomeDepotCustomer - Thank you for taking the time to provide your feedback of our product! And as always, feel free to call 800-913-8999 or email us at CustomerService@GrillServices.com with any questions you have or if you need any assistance. Happy Grilling from all of us at The Grill Services! Nexgrill
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from HappyGrillingfromNexgrillSep 12, 2022
Hello HomeDepotCustomer - Thank you for taking the time to provide your feedback of our product! And as always, feel free to call 800-913-8999 or email us at CustomerService@GrillServices.com with any questions you have or if you need any assistance. Happy Grilling from all of us at The Grill Services! Nexgrill
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from HappyGrillingfromNexgrillSep 8, 2022
Hello HomeDepotCustomer - Thank you for taking the time to provide your feedback of our product! And as always, feel free to call 800-913-8999 or email us at CustomerService@GrillServices.com with any questions you have or if you need any assistance. Happy Grilling from all of us at The Grill Services! Nexgrill
  • Verified Purchase
grill assembly
The grill assembly was terrible. I purchased this grill to go in a built-in barbecue with a natural gas line. The tech showed up, unpacked the grill, which was assembled already, and set it in the bbq. He never took the time to switch it from propane to natural gas. I had to pay my landscapers extra to make it finally work. What did i pay Home Depot for? All he did was unpack the box!
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Response from HappyGrillingfromNexgrillAug 31, 2022
Hello Chris - Thank you for your purchase and for taking the time to provide your feedback of our product.
We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
Please feel free to reach out to us directly at 800-913-8999 or CustomerService@GrillServices.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services! Nexgrill
    • Recommended
    by
    • Verified Purchase
    by
    • Verified Purchase
    Cooks evenly. Good quality. Propane or Gas...
    Cooks evenly. Good quality. Propane or Gas
    by
    Response from HappyGrillingfromNexgrillJul 1, 2022
    Hello Deanne – Thank you for taking the time to provide your feedback of our product!
    As you start making meals and memories with your new grill, please also make sure to activate your warranty at Nexgrill.com. And as always, feel free to call 800-913-8999 or email us at wecare@nexgrill.com with any questions you have or if you need any assistance. Welcome to the Nexgrill family! Nexgrill
    • Verified Purchase
    The grill is great looking and performs well but craftsmanship...
    The grill is great looking and performs well but craftsmanship is mediocre. The grill grates are all out of square and I had to have them replaced before I could even use it. The screws came out of the side panels so when it came out of the box a bunch of random screws fell out with it. Once it’s all fixed up I’m sure it’ll be awesome. I get that it’s less expensive but these are kind of the basics that should be taken care of regardless of price.
    by
    Response from HappyGrillingfromNexgrillJun 22, 2022
    Hello Jeremy - Thank you for your purchase and for taking the time to provide your feedback of our product.
    We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
    Please feel free to reach out to us directly at 800-913-8999 or wecare@nexgrill.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services! Nexgrill
    • Verified Purchase
    I still have to hook it up :) I’ll let...
    I still have to hook it up :) I’ll let you know.
    by
    Response from HappyGrillingfromNexgrillJun 22, 2022
    Hello Thomas - Thank you for your purchase and for taking the time to provide your feedback of our product.
    We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
    Please feel free to reach out to us directly at 800-913-8999 or wecare@nexgrill.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services! Nexgrill
    • Verified Purchase
    Doesn't get as hot as expected....
    Doesn't get as hot as expected.
    by
    Response from HappyGrillingfromNexgrillJun 17, 2022
    Hello HomeDepotCustomer – Thank you for taking the time to provide your feedback of our product!
    As you start making meals and memories with your new grill, please also make sure to activate your warranty at grillservices.com/register. And as always, feel free to call 800-913-8999 us with any questions you have or if you need any technical assistance. Thank you again from all of us at The Grill Services! Nexgrill
    • Verified Purchase
    by
    • Verified Purchase
    Needs improvement
    Overall it’s solidly built, but the three cooking grates fit too loosely and slip down the back or front where they shouldn’t. It’s normal on $150 grills but not expected on this $900 unit.
    by
    Response from HappyGrillingfromNexgrillMay 27, 2022
    Hello Pinky - Thank you for taking the time to provide your feedback of our product! And as always, feel free to call 800-913-8999 or email us at wecare@nexgrill.com with any questions you have or if you need any assistance. Happy Grilling from all of us at The Grill Services! Nexgrill
    • Verified Purchase
    return policy
    Does somebody know what is the return policy on it???
    by
    Response from HappyGrillingfromNexgrillMay 27, 2022
    Hello Ofri - Thank you for your purchase and for taking the time to provide your feedback of our product.
    We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
    Please feel free to reach out to us directly at 800-913-8999 or wecare@nexgrill.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services! Nexgrill
      • Recommended
      This grill was packaged great - no dents dings or...
      This grill was packaged great - no dents dings or scratches. It was easy to install and heats quickly. I did purchase the cover which fits perfectly. So far after a dozen uses this has proven to be well worth the money. I have had a kitchenAide in the past and customer service has proven to be very good in replacement parts.
      by
      Response from HappyGrillingfromNexgrillMay 25, 2022
      Hello Richard - Thank you for taking the time to provide your feedback of our product! And as always, feel free to call 800-913-8999 or email us at wecare@nexgrill.com with any questions you have or if you need any assistance. Happy Grilling from all of us at The Grill Services! Nexgrill
      • Verified Purchase
      by
      • Verified Purchase
      Great overall performance...
      Great overall performance
      by
      Response from HappyGrillingfromNexgrillApr 21, 2022
      Hello Nick - Thank you for taking the time to provide your feedback of our product. Happy Grilling from all of us at The Grill Services! Nexgrill
      • Verified Purchase
      by
      • Verified Purchase
      Come almost completely assembled. Just heads to insert the...
      Come almost completely assembled. Just heads to insert the grill.
      by
      Response from HappyGrillingfromNexgrillApr 13, 2022
      Hello Jakob - Thank you for taking the time to provide your feedback of our product. Happy Grilling from all of us at The Grill Services! Nexgrill
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      Grill was a great value for the price I paid...
      Grill was a great value for the price I paid for it
      by
      Response from HappyGrillingfromNexgrillMar 28, 2022
      Hello Paul - Thank you for taking the time to provide your feedback of our product. Happy Grilling from all of us at The Grill Services! Nexgrill
      • Verified Purchase
      KitchenAid grill
      Poor quality parts, grates falling apart before unpacking.
      by
      Response from HappyGrillingfromNexgrillMar 28, 2022
      Hello R Fleming - Thank you for your purchase and for taking the time to provide your feedback of our product.
      We were sorry to hear that you were not completely satisfied, and we want to make sure that we address all your concerns.
      Please feel free to reach out to us directly at 800-913-8999 or wecare@nexgrill.com if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services! Nexgrill
      • Verified Purchase
      by
        Installed in an outdoor kitchen to replace a unit that...
        Installed in an outdoor kitchen to replace a unit that was on 6 years old. It fit perfectly in opening and works great. It provides even heat across all burners. I have used it 2 times since installation. I feel that kitchen aide has done some upgrades in quality of materials over the unit I removed.
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        Response from HappyGrillingfromNexgrillDec 29, 2021
        Hello HomeDepotCustomer - Thank you for taking the time to provide your feedback of our product. Happy Grilling from all of us at The Grill Services! Nexgrill
          by
            Great customer service....
            Great customer service.
            by
            Response from HappyGrillingfromNexgrillDec 27, 2021
            Hello HomeDepotCustomer - Thank you for taking the time to provide your feedback of our product. Happy Grilling from all of us at The Grill Services! Nexgrill
              Showing 1-30 of 313 reviews

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              Outdoor Living Product Type

              Built-in Grills

              Side Burners

              Built-in Grills

              Built-in Grills

              Number of Burners

              4

              1

              6

              3

              Grill/Smoker Fuel Type

              Propane

              Natural Gas, Propane

              Propane

              Grill Assembly

              Pre-Assembled

              Pre-Assembled

              Product Height (in.)

              5.5 in