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Customer Reviews for KOHLER Vault Dual Mount Stainless Steel 25 in. 4-Hole Single Bowl Kitchen Sink Kit with Basin Rack

Internet #202550252

Model #K-3822-4-NA

Store SKU #1003339905

  • 25 in. x 22 in. x 9-5/16 in.
  • 27-inch minimum base cabinet width.
  • SilentShield sound-absorption offers quieter performance

Customer Reviews

  • 4.1
    out of 160 reviews
  • 80% recommend this product
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Showing 1-30 of 160 reviews
Worked great, easy install. Great quality....
Worked great, easy install. Great quality.
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  • Verified Purchase
I rated this only three start because it was damaged due to how it was packaged for shipping. I ...
I rated this only three start because it was damaged due to how it was packaged for shipping. I love the sink and hope to get a good one in a subsequent order.
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  • Verified Purchase
  • Recommended
This product goes well well with my new renovated kitchen. I love how deep it is and I love the d...
This product goes well well with my new renovated kitchen. I love how deep it is and I love the dish rack at the bottom of sink. I am very pleased with my purchase.
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  • Verified Purchase
  • Recommended
I think this is a nicely designed sink. My complaint...
I think this is a nicely designed sink. My complaint is with shipping. I have ordered 3 separate Kohler sinks and they have all had bent corners. Kohler needs to pack their sinks better for shipping.
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Response from Kohler Product ExpertOct 1, 2018
Hi Benjamin, my name is Sarah with Kohler Co. As a leader in the plumbing industry, Kohler Co. strives to delight our customers through our superior products and impeccable service. We are concerned to discover this was not your experience. Please contact our Customer Service team at KohlerCustServ@Kohler.com for additional assistance. We’re here to help! -Sarah B. KOHLER Customer Service
  • Verified Purchase
2 found this review helpful
Love the size and shape of this sink..it has not...
Love the size and shape of this sink..it has not been installed yet...but contractors will have to work around it..
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  • Verified Purchase
Much deeper and nicer looking than I anticipated. It’s undermounted...
Much deeper and nicer looking than I anticipated. It’s undermounted in a marble countertop and looks beautiful!
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  • Verified Purchase
Nice looking sink. It is good quality. It is a...
Nice looking sink. It is good quality. It is a little sharp on the edges though.
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  • Verified Purchase
Sink looks great. Super thin profile makes it the most...
Sink looks great. Super thin profile makes it the most under-mount-like of any overmount sink I could find. Package included sink rack. Part of the rim was bent out of shape during shopping but it could be bent back with a few knocks of a hammer (minus one star).
by
  • Verified Purchase
The sink does look very sharp but the problem is that once we received it, the 2 front edges were...
The sink does look very sharp but the problem is that once we received it, the 2 front edges were bent down and not finished like the rest of the sink. I ordered online and returned to the store and neither the store and where the sink was shipped from really cared. I would not recommend
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Response from Kohler Product ExpertAug 1, 2018
Tank, my name is Sarah with Kohler Co. I'm so sorry to hear your Vault stainless steel sink arrived with 2 edges that were bent. We would like to help ensure your next order is thoroughly checked over and packaged to reduce the chance for error. Please email our team at KohlerCustServ@kohler.com. We look forward to helping you soon! -Sarah B. KOHLER Customer Service
    1 found this review helpful
    I like the sink very much. Modern, allows for a...
    I like the sink very much. Modern, allows for a soap dispenser, deeper than average. The drainage and rinsing the sides is ok, I'm getting used to it. It came damaged twice during shipment - had to have it fixed b/c didn't feel like waiting.
    by
    • Verified Purchase
    Very poor packaging by Kohler , three corners were dented , returned the sink. Will buy online ag...
    Very poor packaging by Kohler , three corners were dented , returned the sink. Will buy online again and pick up in store.This way I will be able to check the item in the store and If I find the corners damaged I will return it then and there in the store. There are so many complaints about damaged corners due to poor packaging , why not Kohler paying attention to this?
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      1 found this review helpful
      The single * is for the packaging of the sink....
      The single * is for the packaging of the sink. Being ultra flat top, Kohler should have put some design to safe gaurd the ultra slim top. Like other reviews concerning this issue, I also had to return to Home Depot and reorder, hoping this time the carrier will handle it as a fragile product.
      by
      Response from Kohler Product ExpertMay 29, 2018
      Hi NP, my name is Sarah with Kohler Co. I'm sorry to hear your Vault stainless steel sink arrived damaged and had to be reordered. We would like to help ensure your next order is thoroughly checked over and packaged to reduce the chance for error. Please email our team at KohlerCustServ@kohler.com for further instruction. Thank you, Sarah B. KOHLER Customer Service
      • Verified Purchase
      1 found this review helpful
      Arrived damaged due to poor manufacturer packaging, adding days of delay to my project. Like: U...
      Arrived damaged due to poor manufacturer packaging, adding days of delay to my project. Like: Unlike most sinks, the division between the two tubs is lower than than the surround. (one side will overflow into the other, rather than whatever corner happens to be the lowest/all over the place) Dislike: Not in stock, shipped via UPS. Like other reviewers, mine also arrived with a damaged corner due to the extremely poor packaging on the manufacturers part. There is nothing but a flimsy cardboard box to shield it from damage. Return and re-ordered. Hoping for the best. Lost 3 days wait time on our project so far.
      by
      Response from Kohler Product ExpertMay 18, 2018
      upnorthmn, my name is Jessica with Kohler Customer Service. I am very sorry to hear that your Vault sink arrived damaged. We take pride in our designs and are disappointed that your experience has been less than exceptional. Please contact our Customer Service team at KohlerCustServ@kohler.com if you need assistance of any kind; we're glad to help! - Jessica P. KOHLER Customer Service.
        3 found this review helpful
        Overall the sink was easy to work with and install, but the welds at every one of the lower corne...
        Overall the sink was easy to work with and install, but the welds at every one of the lower corners seemed a little weak and of marginal quality. Hopefully the sink will not leak.
        by
        • Verified Purchase
        • Recommended
        I really wanted this sink but top flat edges are dimpled . Reordered twice with same results . V...
        I really wanted this sink but top flat edges are dimpled . Reordered twice with same results . Very very disappointing .
        by
        Response from Kohler Product ExpertApr 21, 2018
        Hi Study, this is Laura with Kohler Co. I am sorry your Vault sink arrived damaged multiple times. Please contact our Customer Service team at KohlerCustServ@kohler.com. We would like to help you with your next order to ensure the unit is thoroughly checked and packaged well to prevent the risk of damage. We look forward to hearing from you! -M. Laura K., KOHLER Customer Service
        • Verified Purchase
        2 found this review helpful
        The sink is absolutely beautiful. Easy enough to install...
        The sink is absolutely beautiful. Easy enough to install just follow the directions. The only reason I give it 4 stars instead of 5 is I had to order it 3 times. The first 2x had it shipped to my house and the corners were dented. The 3rd time I had it shipped to the store came perfect.
        by
        • Verified Purchase
        Beautiful sink. Strong clean lines but it arrived with multiple...
        Beautiful sink. Strong clean lines but it arrived with multiple bent corners and we ended up returning it for a different sink entirely though. I wish it would have arrived in better condition.
        by
        • Verified Purchase
        The mounting hardware was very poor if your counter...
        The mounting hardware was very poor if your counter top is only 1 inch thick your fine
        by
        • Verified Purchase
        5 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        I love this sink!...
        I love this sink!
        by
        • Verified Purchase
        The sink is beautiful and fit my space perfectly. I love the depth of it. It will make washing la...
        The sink is beautiful and fit my space perfectly. I love the depth of it. It will make washing large items much easier to deal with. As previously stated, though, the sink doesn't drain completely. You have to push the remaining puddle of water down the drain manually. I purchased a squeegee to do that but I consider it a minor design flaw that will make it more difficult to maintain, thus the four stars instead of five. Other than that, I love my new sink.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        It is a quality product. However I will NEVER have...
        It is a quality product. However I will NEVER have a large product like that shipped to my house again. The shipping company bent three of the four corners. I am fixing this myself, however I am surprised it was not worse, as the box it came in looked like it was rolled down a flight of stairs.
        by
        • Verified Purchase
        Kohler stainless steel undermount sink
        I purchased this sink for my home in September, 2017 as I was remodeling my home. Most awful sink ever! The bottom of the sink is flat so it is a must that you push anything down the disposal or drain because it will not flow because of the flat bottom. Hate this sink!!
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        Response from Kohler Product ExpertFeb 4, 2018
        Jorocker1, my name is Sarah with KOHLER Co. I am sorry to hear you are not satisfied with your Kohler Vault kitchen faucet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We appreciate you taking the time to provide us with this feedback. It has been sent to the appropriate team for review. If we may improve your experience in any way, please email our Customer Service team at KohlerCustServ@Kohler.com. We’re here to help! –Sarah B. KOHLER Customer ServiceCustomer Service
          The sink is sturdy and has clean lines. Fits great...
          The sink is sturdy and has clean lines. Fits great as an undermount sink.
          by
          • Verified Purchase
          Sink Look great when new! I’ve had my sink for...
          Sink Look great when new! I’ve had my sink for less than a month and it already has a lot of schatches on the bottom. Did reaseach other cheaper sinks they all said schaches easy. So I went with Kohler for double the price cause I didn’t want that problem. For the price I don’t think is worth it.
          by
          • Verified Purchase
          When purchasing it should be known that it DOES NOT...
          When purchasing it should be known that it DOES NOT come with drain covers (silver rings that cover the drain) i missed my installation because I didn't know the silver rims were separate item.
          by
          • Verified Purchase
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Sink looks great as an undermount.
          Sink looks great as an undermount.
          by
          • Verified Purchase
          • Recommended
          It did arrive with a slight bend in a corner,...
          It did arrive with a slight bend in a corner, which I bent back straight. However it will be undermounted, so this will not be seen.
          by
          • Verified Purchase
          Good looking sink and the depth is great for big...
          Good looking sink and the depth is great for big pots
          by
          • Verified Purchase
          Showing 1-30 of 160 reviews

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