Customer Reviews for InSinkErator Kitchen Sink Flange in White for InSinkErator Garbage Disposal

Hi DanielBowman, we understand your frustration regarding the chipping off of the black coating on your flange. Rest assured, we take your feedback seriously and will address the issue with our product quality team. If there's anything else we can do for you, please don't hesitate to reach out to us at https://support.insinkerator.com/app/ask. We appreciate your feedback and hope to regain your trust in the future.

Hi Hank, thanks for taking the time to share your feedback, and we're sorry for any inconvenience this has caused. We take product design and quality very seriously, and we apologize for falling short in your case. If we can do anything else for you, please contact us directly through https://support.insinkerator.com/app/ask.

Hi Amilie, we're sorry to hear about the trouble you've experienced with the black peeling off your sink flange. Your feedback is valuable to us, and we take such matters seriously. Our engineering team is actively looking into ways to enhance our products, and we appreciate your patience. If you need assistance or have other concerns, please feel free to contact us via https://support.insinkerator.com/app/ask.

Hi Bainbridge3452, thanks for sharing with us. We understand how disappointing this experience must have been for you, and we're sorry. The matte black finish has powder coating on the stainless-steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. We recommend the use of a damp cloth for cleaning purposes. Our engineering team is constantly looking for ways to improve our products. If we can do anything else for you, please don't hesitate to contact us via https://support.insinkerator.com/app/ask.

Hi Carol Ann, thanks for sharing your feedback, and we're sorry to hear that you were not informed about the parts included in the package. All of our household disposers come with a mounting assembly that includes the sink flange. If you need assistance in returning the item, please contact our HD.com customer service department at 800-430-3376, any day between 6 a.m. and 2 p.m. EST.

Hi James, thank you for leaving your comments, and we're sorry to hear that you ordered the wrong color. Finishes vary among our products and may need to be compared in person to confirm they match. Our Finish Matching Guide is also a helpful tool available on our website that compares our finishes with others to help you select the best option for your kitchen. Check out this link: https://insinkerator.emerson.com/en-us/insinkerator-products/water-dispensers/faucets.

Hi Tiffany, thanks for sharing with us, and we're sorry to hear about the experience that you've had with your sink flange. The matte black finish has powder coating on the stainless-steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick, or gouge the finish. Like many other coated products, the finish may also wear over time. We recommend the use of a damp cloth for cleaning purposes. Our engineering team is constantly looking for ways to improve our products. If we can do anything else for you, please don't hesitate to contact us via https://support.insinkerator.com/app/ask.