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Customer Reviews for Hampton Bay Hampton 21 in. W x 12 in. D x 36 in. H Assembled Wall Kitchen Cabinet in Cognac

Internet #205359645

Model #KW2136-COG

Store SKU #1006516663

  • Get started sooner with online orders shipping in 1 day
  • Features 1 reversible door and 2 adjustable shelves
  • Hampton Cognac kitchen cabinets add a rich look to any design

Customer Reviews

  • 4
    out of 2,784 reviews
  • 75% recommend this product
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Showing 1-30 of 2,784 reviews
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  • Verified Purchase
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  • Verified Purchase
Cabinet was damaged when I opened it and I had to return it. Has happened in 2 out of 3 online orders now.
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Response from Hampton Bay Customer CareApr 12, 2024
We appreciate you sharing this information with us. We are very sorry for the disappointment felt with your cabinetry experience. We hope that, after returning your order, you were able to find the best option to help get your project fully completed. Thank you for considering Hampton Bay, and please take care. HamptonBayRSI
  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
HOME DEPOT TOLD ME THEY WOULD APPLY A DISCOUNT BECAUSE THEY RAN LATE AND FAILED TO FOLLOW THRU!!!!
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Response from Hampton Bay Customer CareApr 11, 2024
We are sorry for the frustration you've experienced with your Hampton Bay purchase. We want to learn more about how we can assist, and ask that you please connect with our Customer Care Team at (888) 578-4009. Thank you for making us a part of your space, and please take care. HamptonBayRSI
  • Verified Purchase
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  • Verified Purchase
Shippment never arived!! and Home Depot has no idea where it is. Home Depot also seems not to care, now that they have my money. The Home Depot website says the product is late but on its way... but now estimate for a date nor tracking number. It was due April 2nd, today is April 9th. So, product and no word from Home Depot.
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Response from Hampton Bay Customer CareApr 8, 2024
We understand your frustration and are so sorry this happened to you. Please contact our Customer Care Team at homeproducts_cc@woodmark.com, or (888) 578-4009. We want to discuss what you have seen and review your touch-up options. Thank you for choosing Hampton Bay, and we are looking forward to working with you soon. HamptonBayRSI
  • Verified Purchase
The product NEVER ARRIVED. The Home Depot website just says, the shipping is running late. It was due to arrive on April 2nd... today is April 9th !!! still no product and no estimate on when it will arrive! My money seems to have arrived in Home Depot's bank on time, but Home Depot doesn't seem to care if I actually got my product or not... just that they got their money.
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Response from Hampton Bay Customer CareApr 9, 2024
Kevan, we are so sorry to hear this happened to you. Our Customer Care Team would like to do all we can to improve your Hampton Bay experience, and we ask that you please reach out to us at (888) 578-4009 to review your options. Again, we sincerely apologize for this, and we are eager to work with you soon. HamptonBayRSI
  • Verified Purchase
Cabinets were not handled very careful during shipment to the store and were damaged some (corners rounded off and one side panel loose). Had waited three weeks so installed anyways.
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Response from Hampton Bay Customer CareApr 5, 2024
We are very sorry for the issues you have had with your Hampton Bay cabinetry experience. We hope you now have everything needed to complete your project. We appreciate you making us a part of it, and please know if you have additional concerns we are available at
(888) 578-4009 or homeproducts_cc@woodmark.com. HamptonBayRSI
  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Great product for the price.
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Response from Hampton Bay Customer CareApr 3, 2024
We are so happy to hear you enjoy the value of your new Hampton Bay cabinet! Thank you for the review, and please have a wonderful rest of your day. HamptonBayRSI
  • Verified Purchase
both cabinets were boxed with no damage , but once we got home and opened them. BOTH were broken. We live 100 mile away from store.
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Response from Hampton Bay Customer CareApr 5, 2024
We appreciate your Hampton Bay purchase, Michael. We sincerely apologize for the damage you've encountered upon unboxing your order. To learn more about your situation and assist where we can, please connect with our Customer Care Team at (888) 578-4009. Thank you so much for bringing this to our attention, and please have a good day. HamptonBayRSI
  • Verified Purchase
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  • Verified Purchase
Be Prepared For Returns
I really like these cabinets and the look is perfect for our kitchen. Ordered three. 36" tall so not in stock and took over three weeks to arrive. The corner cabinet was nice but was missing a shelf. The manufacturer sent the missing shelves. The two door cabinet has one door bowed from top to bottom, but with our dark kitchen and limited access to view it from the side, it is not easily noticed and we kept it. The third single door cabinet had a dent in the front edge from shipping (the cardboard was also dented there) and the door was both bowed top to bottom, and warped diagonally, so that one corner could not touch the cabinet body. We returned the warped and damaged cabinet to HD for a replacement. I installed the other two cabinets. After waiting another 3+ weeks, when we opened it, the particleboard siding was broken at the top where the plastic strap held the cardboard around the cabinet. Again, poor packaging, no reinforcement on corners. A small defect in the door had been filled and patched but was white and did NOT blend in with the door and it was never sanded down, and so protruded and was quite noticeable. I talked with my wife about adding a trim piece to hide the broken particleboard (end cabinet) and attempting to sand down the filled area, stain it with something appropriate, and try to cover it with something that matched the rest of the cabinets. We have been working on this for months by this time. She was a bit frustrated, so we are now awaiting a third replacement cabinet. If I hadn't installed the other two, I probably would have returned all of them by now.
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Response from Hampton Bay Customer CareApr 2, 2024
Thank you so much for providing this feedback on your new Hampton Bay purchase. While you were able to report those few replacements, we want to ensure you have all you need to complete your cabinetry vision. Please connect with our Customer Care Team at (888) 578-4009 or homeproducts_cc@woodmark.com. We sincerely apologize for the inconvenience this has caused in completing your project and hope to work with you soon. HamptonBayRSI
    • Recommended
    Picked up Easy. Didn't have to assemble it.
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    Response from Hampton Bay Customer CareMar 28, 2024
    Great! We are so happy you've had a wonderful experience with your Hampton Bay purchase. Thank you so much for sharing your encounter with us, and please take care. HamptonBayRSI
    • Verified Purchase
    The cabinet arrived in excellent condition. It was packaged very well and included directions. The Hampton Bay cabinet was easy to hang on the wall and is a good quality cabinet. I purchased 2 of these cabinets about a year ago and a month ago added 1 more. This cabinet exceeded my expectations in color, style and durability.
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    Response from Hampton Bay Customer CareApr 2, 2024
    We are so glad to know that your Hampton Bay purchase was an excellent choice for your project. Please enjoy your new cabinetry, and have a great day! HamptonBayRSI
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Good product Customer service at pick up marginal at best
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    Response from Hampton Bay Customer CareMar 28, 2024
    We are thrilled to hear that this Hampton Bay cabinet was just the thing you needed for your home, Bill! Thank you for sharing your great feedback, and we hope you enjoy your updated cabinetry area for a very long time. HamptonBayRSI
    • Verified Purchase
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    • Verified Purchase
    RAN LATE 2 OF THREE SCREWS HOLDING DOOR ON STRIPPED AND LOSE IN CABINET DOOR. CUSTOMER SERVIS SAID THEY WOULD GIVE DISCOUNT ON THIS ORDER BUT DID NOT
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    Response from Hampton Bay Customer CareMar 28, 2024
    We sincerely apologize for the frustrating experience you had. We appreciate you sharing your helpful feedback, and we want to ensure you now have everything you need. Please reach out to our Customer Care Team at (888) 578-4009 to review your options. We hope to hear from you soon, and please take care. HamptonBayRSI
    • Verified Purchase
    Showing 1-30 of 2,784 reviews

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