Hi MichDad2, thank you for your review. We apologize that our product did not meet and exceed your expectations. Your feedback is very important to us. We hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. As the manufacturer, we continuously strive to maintain high quality products that provide complete customer satisfaction. Please reach out to us at your earliest convenience at 1-800-654-8483, press option 4 and provide our Support Team with your personal ticket # 368794 or email us at bz@byjasco.com and include your personal ticket number in the subject line, so that we can resolve the issues that you are having promptly. Thank you and have a great day.