Hi there – we hope that you are doing well. We’re so sorry to hear that your refrigerator isn’t cooling properly. Please know that we will be sharing this information with our product team. If you continue to experience issues with your refrigerator, we highly recommend scheduling service with a GEA technician. We’re confident that one of our technicians can get you taken care of, and you can reach them by calling 1-800-432-2737. We hope that this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA