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Customer Reviews for GE 27 in. Double Electric Wall Oven with Convection (Upper Oven) Self-Cleaning in Stainless Steel

Internet #204225292

Model #JK5500SFSS

Store SKU #1000013136

  • Double oven gives you 4.3 cu. ft. capacity of cooking space
  • Big oven window allows you to monitor your food's progress
  • GE wall ovens are a guaranteed exact fit, making replacement easy

Customer Reviews

  • 4.5
    out of 1,148 reviews
  • 91% recommend this product
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Showing 1-30 of 1,148 reviews
Awesome
We love the new double wall oven. It looks great and cooks great! True convection is awesome.
by
    • Recommended
    Right now, I am not sure with this product. We have not had it operating for more than 10 days s...
    Right now, I am not sure with this product. We have not had it operating for more than 10 days so I cannot say with certainty what I think about it yet. I am having some problems with the settings and timer. The upper door is not fully closing and I do not know if this is an issue with the installation or the oven itself. It was such a pain to have it measured, and installed, if it has to be replaced, it will be a real headache. I am attaching pictures so that you will understand what I am talking about. On a positive note, because we did have to have an installer come measure before we ordered the oven, and the oven increased significantly in price during that period, the original price was honored and it was really due to a woman in the tool section overhearing my husband and I discussing the situation and she graciously went out of her way to assist - so way to go Home Depot!
    by
    • Verified Purchase
    • Recommended
    Oven works great so far had it less than a week. Very quiet when using convection. Great quality,...
    Oven works great so far had it less than a week. Very quiet when using convection. Great quality, easy to use, very happy with my purchase.
    by
    • Verified Purchase
    • Recommended
    Black Double Oven
    I love to bake but have never had a double oven. It is wonderful to bake cookies and be able to use both ovens at the same time. I don't have to think about different things baking at different temperatures, for dinner. The features are easy to use.
    by
      • Recommended
      Basic oven features
      It’s a bottom of the line oven but I needed to replace my 30-year old GE oven that was in perfect working condition but the keypad was beeping. So I had a smaller odd dimension that required this particular double oven. It’s basic, takes forever to reach desired temperature takes forever to cool down with noisy fan for like 40 minutes. It has a delay start timer but not a cook timer so why on earth would that be helpful?? The exact same model for single wall oven however has this important feature. Not recommended UNLESS you have no other choice.
      by
        Easy Controls, Superb Baking
        Bought this Double 27 inch oven to replace an old 24" gas oven. Have used both ovens and love that the controls are very easy to use and it cooks so much better that the 8 year old gas oven it replaced. Purchased this as a gift for Christmas to my wife since she is the one that does all the family baking. She loves it and couldn't be happier how all the cakes, cookies and dinners have turned out! Just need the cabinet maker to bring in the new trim pieces.
        by
          • Recommended
          Beautiful appliance! Love it! I use it every day. It looks great in my retro kitchen!
          Beautiful appliance! Love it! I use it every day. It looks great in my retro kitchen!
          by
          • Verified Purchase
          • Recommended
          Work really well
          Love it and look good! It's work well now we have more place we can cook more.
          by
            • Recommended
            My wife loves me!
            Bought my wife this a couple of months ago to replace a 20 year old double oven. She loves it - so do I!.. Great features; superior interior lighting and everything works as it should.
            by
              • Recommended
              Perfect fit&
              Had to replace my 24" built in. So pleased I could get a great appliance, so many great features, and i didn't have to replace my whole cabinet!
              by
                • Recommended
                WONDERFUL OVEN. GREAT QUICK PRE-HEAT, TEMPERATURES STABLE ECT.
                WONDERFUL OVEN. GREAT QUICK PRE-HEAT, TEMPERATURES STABLE ECT.
                by
                • Verified Purchase
                • Recommended
                I just had the beautiful GE double oven installed today. One hour later tried to Bake in it and ...
                I just had the beautiful GE double oven installed today. One hour later tried to Bake in it and after getting to about 450 it started beeping constantly and would not stop beeping. It shows the F97 Error Code and will not stop the loud beeping. I called GE and they are coming out to my house as soon as they are available - in 5 days. I hope they can fix it permanently!
                by
                Response from GE AnswersMay 10, 2017
                Hello Jason - thank you for providing feedback regarding your double-electric wall oven. We are very sorry to hear that when you first tried to Bake, it beeped and displayed an F97 Error Code. Please disconnect power to the wall oven via the main power supply (normally circuit breaker) for a few minutes to reset the control panel. If the beeping occurs again, then we recommend recontacting GE Factory Service at 1-800-432-2737 for assistance. We apologize for your inconvenience. NANCYatGEA GE_Appliances
                  7 found this review helpful
                  So much room for a 27"!
                  I've only had this double oven for about 1 month. It is in the space that my old oven combination with a microwave on top was in previously. We had to do slight modifications to make it fit. I cannot believe how much larger the interior of the oven is compared to my old oven from 1989. They are both 27 inch ovens. The only slight negative comment i have is it fingerprints very easily. The front finish is gorgeous and looks like black glass. I am absolutely in love with cooking and being able to fit multiple items in one oven let alone having the double oven. Time for some serious baking. And the convection on the upper oven seems to cook everything evenly.
                  by
                    • Recommended
                    Good Purchase, good product.
                    We bought this and had it installed in June 2016. It works great and looks very nice. We replaced 28 year old appliances. Love it!
                    by
                      • Recommended
                      Great features!
                      I love this oven! My oven went bad, so I upgraded and this was the best choice.
                      by
                        • Recommended
                        Works Well
                        So far, so good. Installation was easy. Features are nice.
                        by
                          good features. ease of use
                          works well. excellent appearance. appreciate extra features
                          by
                            New oven
                            I absolutely loved my old GE oven. This new oven does not bake the same. My cookies I have been baking for years now come out flat. This new oven takes much longer to preheat, 25 minutes. I had to purchase an oven thermometer because when the oven says it is preheated, the thermometer says it is not preheated ready, by 50 degrees. I have tried the convection only once and my cookies were still raw when they should have been ready.
                            by
                            Response from GE_AppliancesApr 3, 2024
                            We recommend doing the bake test to ensure your oven is heating properly and evenly. Please see the article on our website below for more information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16653&_ga=2.113610247.1888700939.1712150785-1342374613.1688136512 Gas and electric ovens will cycle on and off throughout the cycle to maintain the set temperature. When the oven temperature has dropped below the set temperature, the oven cycles on again to heat and will then cycle off again once it is higher than the set temperature. The goal is to maintain an average set temperature, but you will see a normal swing in temperatures throughout the cycle. This is typical of ovens, and is factored into how recipes are created and used. The amount the oven will cycle (either higher or lower than the set temperature) will vary, and each individual unit can be different. While we cannot provide exact temperature fluctuation ranges or variance, temperatures may vary from the set temperature by + 30 degrees to – 30 degrees. The temperature swing can also vary by how and where you are measuring the temperature in the oven, room temperature, door openings, etc. If you continue to experience issues, we recommend contacting our service department at 1-800-432-2737.
                              Much to offer
                              We love our ovens - more to offer than we realized - , cooking options, efficient and nice design.
                              by
                                • Recommended
                                Air fry is great addition.
                                Easy to use attractive. Since we started using the oven the cook time appears to be much better than our previous oven.
                                by
                                  Nice oven
                                  Seems to work well. Top oven was set too low at first but since we adjusted it, it’s been fine.
                                  by
                                    Great Wall oven
                                    Love how the oven looks and works. It is nice that the control panel is only lit when in use. The only issue is that it seems long to preheat.
                                    by
                                      • Recommended
                                      Double oven
                                      Absolutely wonderful double oven. Top notch... definitely would buy again.
                                      by
                                        • Recommended
                                        Cheap oven racks fit poorly
                                        The oven racks are very difficult to pull out. You need to pull, jjiggle and they still scrape against the sides of the ovens.
                                        by
                                        Response from GE_AppliancesMar 5, 2024
                                        We want to assist with the racks being hard to pull out. We're going to share one of our articles that goes over some tips that can help make removing the racks much easier. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=18981).
                                          A little dissapointed
                                          I hope that in the future you will make a wall oven with both ovens having convection included in both ovens. When using the light feature, both ovens light when only one oven is in use. It seems to be a waste of energy to light both ovens when only one of the ovens is in use. The thickness of the paint on the racks seems to be thin as if it only got one coat of paint. I hope that I am mistaken. The quality seems to be less than the quality that I normally encounter with the other GE products I have been using for years in my kitchen. The timer sound is very light therefore I have to set an additional kitchen timer. I wish my review was better, but I will give it some more time and hopefully those will be my only complaints. I am usually very happy with my GE products.
                                          by
                                            junk - busted after 6 dsys
                                            junk - and service couldn"t fix the first visit. other than it's reliability, it would appear a competent oven.
                                            by
                                            Response from GE_AppliancesFeb 28, 2024
                                            We are glad to see that you are enjoying this double wall oven so far. Also, we know that our technicians will be able to get this repaired and running like new. We always do our best to make things right.
                                              Great Oven, But Deeper Dimension Than Expected
                                              I love the double oven! My only complaint is that they extended the back of the cabinet such that the power cable is now on the outside of the cabinet rather than integrated into the back of the unit, which meant that the depth has been extended from previous models and therefore required more work for it to fit. I had to wind up extending the power cabling into the hole and connecting it to a junction box in the ceiling. I thought that ALL 27" models were standard, but the newer ones (replacing an original model that was 30 years old) do not properly fit in the hole where the other unit was. It required more work, but ultimately I am pleased.
                                              by
                                                • Recommended
                                                Beware
                                                It's a piece of crap. Had it 6 days and the bottom light would not go off. Then the control panel lights would not turn off. Then the bottom oven stopped working (....thinks the door is 'open').
                                                by
                                                Response from GE_AppliancesFeb 20, 2024
                                                We really appreciate you checking in and sharing your review. This is something we want to help with. We recommend getting one of our technicians out to check this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
                                                  Sleek and usable
                                                  Smooth use, beautiful make, high quality. Highly recommend
                                                  by
                                                    Great Oven Light and Windows, 30 A Breaker Works
                                                    Replaced a Kitchen Aid from 1993, which had a 30 A breaker and wiring. GE was the only modern oven that is still 30 A. Others are 40 A. So there was only one choice, but it was a great choice. I love the oven. It's much larger inside than the old Kitchen Aid. Looks fantastic too. Works great. LOVE the oven light and the large windows--you can actually see what's going on inside ovens without opening door.
                                                    by
                                                      • Recommended
                                                      Showing 1-30 of 1,148 reviews