Hi there, Tom! First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had with us. It sounds like we have an opportunity to work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
-Sam