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Customer Reviews for Frigidaire 18 cu. ft. Top Freezer Refrigerator in Silver Mist

Internet #205486209

Model #FFTR1821QM

Store SKU #1001008751

  • 2 Humidity-Controlled Crisper Drawers keep your produce fresh
  • Reversible Door Swing can be installed to open left or right
  • Two full-width sliding Spill-Safe glass shelves help you organize

Customer Reviews

  • 3.7
    out of 515 reviews
  • 70% recommend this product
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Showing 1-30 of 515 reviews
Basic basement 2nd Fridge for us. One third Bigger than the 30 yr old it replaced and uses 1/3 o...
Basic basement 2nd Fridge for us. One third Bigger than the 30 yr old it replaced and uses 1/3 of the energy or the old model. Nice but Shelf Position not to Flexible. This one is 3 months old hope it lasts as long as the original Frigidaire.
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  • Verified Purchase
  • Recommended
2 found this review helpful
I have had this Frigidaire for 2 weeks so far...
I have had this Frigidaire for 2 weeks so far and it definitely keeps food cold. The refrigerator has an intuitive layout and lots of storage space. Overall, it is a fairly quiet machine. I do wish there was a light in the freezer. Otherwise, this refrigerator is a good deal.
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  • Verified Purchase
2 found this review helpful
Looks beautiful, was a great price, and has lots of room. Delivery was on time and very fast!! Ve...
Looks beautiful, was a great price, and has lots of room. Delivery was on time and very fast!! Very happy with the product.
by
  • Verified Purchase
  • Recommended
We absolutely love this fridge! It is really bright and has a huge amount of space inside. The fr...
We absolutely love this fridge! It is really bright and has a huge amount of space inside. The freezer also holds a lot of food. I wanted the least expensive fridge I could have. This was it. It is our second Frigidaire. The first one lasted 18 years. We could have fixed it but I just wanted a new one. In another house, we used to have a $7,000 Sub-Zero. We hated it. It kept breaking down and was really expensive to repair. Definitely get this version with the glass shelves.They are easier to clean. Anyway, I highly recommend it!!
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  • Verified Purchase
  • Recommended
Everything I wanted- not too noisy, doesn't cycle often. Like textured surface. Especially like g...
Everything I wanted- not too noisy, doesn't cycle often. Like textured surface. Especially like glass shelves and humidity control. An excellent refrigerator at an excellent price
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  • Verified Purchase
  • Recommended
1 found this review helpful
Like my old one, but this one works! like the glass shelves
Like my old one, but this one works! like the glass shelves
by
  • Verified Purchase
  • Recommended
good little refrigerator so far...maintains temperature and no frost in the freezer... Nice light...
good little refrigerator so far...maintains temperature and no frost in the freezer... Nice lighting in the food compartment...NO lighting in the freezer...
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Response from FrigidaireSupportMar 8, 2017
BobStrong, it is great to hear how your new refrigerator is working out for you. We hope that you will continue to enjoy your purchase for many years to come! -Jennifer Frigidaire
  • Verified Purchase
  • Recommended
6 found this review helpful
Bought this fridge July 2015. The door handle broke off Nov. 2016. The part is not covered after ...
Bought this fridge July 2015. The door handle broke off Nov. 2016. The part is not covered after 12 months and cost $40. Sorry but I expect the handle of the door should stay on the fridge for more than a year! ( I even Gorilla Glued it twice and broke off again within a week...this thing was made to break!)
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    24 found this review helpful
    Multiple defects, clearly a repaired fridge sold as new, it caused damage to my house
    I bought this as a brand-new unit and had it delivered but not installed. When I went to roll it into place a screw on the underside that was installed at the wrong angle and not completely tightened down scratched up my floors. Upon further inspection my "brand new" unit had dents on the top, the top two fridge door bracket screw holes were stripped and had helicoils installed(badly) to try and fix them, then the new screw was cross-threaded into the helicoil. So either Frigidaire or Home Depot sold me a damaged, badly-repaired fridge as new. I've now lost a half-day of work getting their tech to come out and confirm the defects. I'll lose another half-day getting this thing picked up. And I'm having to go through Frigidaire's claim department to get my damaged floor fixed.
    by
    • DIY
    • Verified Purchase
    31 found this review helpful
    Really sick of mushy ice-cream
    We bought this fridge two months ago and are still trying to get it fixed through Home Depot and the Frigidaire Warranty. Freezer is usually at 10* at the Coldest Setting. Refrigerator is just at 40* at the coldest setting. I've missed three days of work for repair people to come and tell me that the refrigerator is just like this. I shouldn't have to sacrifice frozen Ice-cream or Cold-packs for Energy Efficiency.
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      24 found this review helpful
      Great Price for the quality design and size!
      I installed this into a rental apartment. No ice maker. It has not been used but from the looks of it I hope to get 15 years of good use. the photo is dark
      by
      • DIY
      7 found this review helpful
      After one year and six months the freezer stopped working
      After one year and six months the freezer stopped working
      by
      Response from FrigidaireSupportJan 30, 2019
      Hi, Goldenpaolo! Thank you for your feedback! We sincerely apologize for your experience with your 18 cu. ft. Top Freezer Refrigerator. Should you require immediate assistance, please contact us via phone at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. ~Briana Frigidaire
        Gone in under three years! Blowing hot air, lost a freezer full of good meat including game and ...
        Gone in under three years! Blowing hot air, lost a freezer full of good meat including game and home grown lamb. I contacted the manufacturer, got more hot air--no responsibility unless I had an extended warranty. There's no way an American made appliance like this should crap out so quickly and a company like Frigidaire not step up.
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        Response from FrigidaireSupportNov 6, 2018
        Hey, Gary. We certainly understand the importance of having a functional refrigerator. Many factors may contribute into a performance or longevity of an appliance; unfortunately, it is virtually impossible for us to control what occurs after our appliances leaves our facilities, to determine the exact cause of your fridge not performing as designed. Please feel free to have your technician reach out to our Factory Technical Information Department techs at 888-842-3660 to review their current diagnosis. We will be happy to provide any information that will assist in restoring your fridge. Regards. -R'Shaye Frigidaire
        • DIY
        I bought this fridge for our country home a year ago to date. Both fridge and freezer no longer c...
        I bought this fridge for our country home a year ago to date. Both fridge and freezer no longer cooling.Very disappointed with this purchase. Bought it for the well known name and thought I would save money, not so much!!! Just learned this unit has discontinued. No wonder I felt like it was a steal.
        by
        Response from FrigidaireSupportMar 5, 2018
        HI 22017! We apologize for your experience with your refrigerator. So that we are able to assist you properly and investigate your experience, please reach out to us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. We look forward to hearing from you. -Ciara Frigidaire
          I've had this fridge for approximately 18 months and the freezer has stopped working. Since I'm ...
          I've had this fridge for approximately 18 months and the freezer has stopped working. Since I'm outside of my 1 year limited warranty period and I now have a useless fridge sitting in my basement & I have to pay someone to come service a practically new fridge.
          by
          Response from FrigidaireSupportFeb 28, 2018
          Thank you for taking the time to post your review on your refrigerator, Mike. I certainly understand based on your post, your refrigerator is not freezing your food. On behalf of Frigidaire, I sincerely apologize for any inconvenience this may be causing you.

          When you move your temperature dial to a colder setting do you hear the compressor running? Do you feel air moving through the grille at the rear of your freezer? If no, I would recommend having an authorized service provider out to properly diagnose and repair your refrigerator. ~Kindly~ Frigidaire
            Nice clean new white fridge with good layout and keeps...
            Nice clean new white fridge with good layout and keeps a great temperature top and bottom. It is however quite loud. All in all it is a good value.
            by
            • Verified Purchase
            Like the silver mist finish
            [This review was collected as part of a promotion.] Great looking product. This is our 3rd one in 2 years for our rental and homes. Very happy with product.
            by
              • Recommended
              Horrible product...loud and doesn't cool well. Never buy a Frigidaire product again!
              Horrible product...loud and doesn't cool well. Never buy a Frigidaire product again!
              by
                Purchased this fridge for a rental. Great price. Seems to...
                Purchased this fridge for a rental. Great price. Seems to working great.
                by
                • Verified Purchase
                One year and five months after purchase the seals do not seal properly. Additionally, the freeze...
                One year and five months after purchase the seals do not seal properly. Additionally, the freezer collects frost and makes noises. Very disappointing.
                by
                Response from FrigidaireSupportSep 20, 2017
                Yikes, ChristineLyn426! I can imagine your frustration with needing a repair. If the door is not sealing properly, it will allow warm air in, which will cause condensation that turns into frost. Please reach out to us directly so we may see what assistance is available to get your appliance back in working condition. ~ Brandi Frigidaire
                  The refrigerator did not cool to temperature during first 24 hours. Home depot only allows 48 ho...
                  The refrigerator did not cool to temperature during first 24 hours. Home depot only allows 48 hours to assist with replacement or we had to haul the refrigerator back to Home Depot to return. It took Frigidaire 14 days to replace ( compressor)after constant calling about service. Disappointing service from Frigidaire.
                  by
                  • Verified Purchase
                  4 Star Review
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  Good value. Makes a lot of noise. Purchased for garage...
                  Good value. Makes a lot of noise. Purchased for garage use.
                  by
                  • Verified Purchase
                  5 Star Review
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  5 Star Review
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  4 Star Review
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  It's a good refrigerator for the price. It required little...
                  It's a good refrigerator for the price. It required little assembly, which was completed by the delivery folks, and was up and operational in a few hours. Adequate space in both the freezer and the main part of the refrigerator. The plastic drawers are quite thin and require care when opening and closing. And I would be careful about overloading them. Love the large pockets in the door wide enough to hold a gallon of milk.
                  by
                  • Verified Purchase
                  It works fine at this time. It's new. However, it makes a lot of noise and my old frig didn't do ...
                  It works fine at this time. It's new. However, it makes a lot of noise and my old frig didn't do that. I keep wondering if there's something wrong with it. I hope not.
                  by
                  Response from FrigidaireSupportSep 19, 2017
                  Hey there, Daffy. I can understand how concerning it is to hear unusual noises from your new appliance. Please review page 15 of the Use and Care Guide to compare the noise you are hearing to those that are considered normal. If the noise is not listed there, please reach out to us directly for additional assistance. ~ Brandi Frigidaire
                  • Verified Purchase
                  It came with the wrong colored handle but otherwise works...
                  It came with the wrong colored handle but otherwise works well
                  by
                  • Verified Purchase
                  The unit is quite noisy.
                  The unit is quite noisy.
                  by
                  • Verified Purchase
                  Showing 1-30 of 515 reviews