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Customer Reviews for Elkay Signature Plus 24in. Undermount 1 Bowl 18 Gauge Stainless Steel Sink Only and No Accessories

Internet #100559689

Model #SPUH2118

Store SKU #496017

  • 23.500in. x 21.125in. x 9in. Minimum cabinet size 27in.
  • 18-Gauge stainless steel
  • Deep high-capacity bowl for easy use

Customer Reviews

  • 4
    out of 298 reviews
  • 52% recommend this product
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Showing 1-30 of 298 reviews
Scratch sink
Worst sink I ever bought ,expensive and gets scratched with anything.
by
Response from Elkay Product ExpertMar 15, 2023
Hi, we're sorry to hear that you have an issue with scratches causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Light scratches are normal for stainless steel sinks; over time they will blend into the uniform finish pattern. I have included the direct link to our online Help Center articles for Care and Cleaning and Crosstown Sink Refinishing below. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.

https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
https://helpcenter.elkay.com/s/article/Elkay-Crosstown-Sink-Refinishing-Instructions elkay
    1 found this review helpful
    Beautiful and neat!...
    Beautiful and neat!
    by
    • Verified Purchase
    Sink does not drain well
    I had this sink installed with a new countertop in my kitchen, I like the size and depth, if only the sink with drain ! Water and food particles get left behind because of poor pitch of the drain hole. Home depot chose this sink for me as part of my countertop install project and if I had only know this would be a problem, I would not have chosen this sink. I even had the countertop company come and look at the leveling to make sure it that wasn't the problem, which it wasn't.
    by
    Response from Elkay Product ExpertAug 19, 2022
    Hi, we're sorry to hear that you're having a drainage issue that caused you to not have a great experience with our Elkay HDU24189F Crosstown Stainless Steel 24" x 18-1/4" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. This sink is certified to ASME A112.19.3/CSA B45.4 which does include requirements around drainage, so there should not be a drainage problem. There could be some kind of food or cleaning residue left on the sink that is not being removed with just wiping out the sink. I've included a link to our online Help Center for our stainless steel care and cleaning guide which should help remove any residues and stop the pooling. Please contact our Customer Care department by phone at 800-476-4106 to discuss the matter in more detail. You can also email us at CustCare@Elkay.com and we will get back to you promptly. It is our priority to ensure customer satisfaction.

    https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care elkay
      1 found this review helpful
      A cotton ball would scratch this sink
      I purchased this sink in July and within a week it had cloudy stains and scratches all over it. Since the first scratch, I am VERY careful with the sink and even tell guests to be gentle or leave their plates on the counter. I clean it with barkeepers friend and I’ve even refinished it (using the directions on their website) but there is no way to keep this sink looking decent. I’ve given up. I reached out to the manufacturer and all they offered was a grid for the bottom of the sink (which does nothing for the damage that is already done.) DO NOT buy this sink, especially if you are bothered by stains and scratches. It doesn’t matter how careful you are, normal daily use (I am a single person with no kids) will look like you’ve been throwing shards of metal and glass in the basin.
      by
      Response from Elkay Product ExpertDec 3, 2021
      Hi Cole, we're sorry to hear that you're having a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Kitchen Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. We understand that you have tried our available articles on our online Help Center for stainless steel care and cleaning and how to refinish a Crosstown sink to remove scratches. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail as there maybe additional solutions.

      https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
      https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
        10 found this review helpful
        DO NOT BUY THIS - Rusty within days
        1 week of use RUSTY spots. Leave a pot in the sink for the next day you will have a stain in your sink. Reusable straw also left a mark, travel coffee cup, sponge holder. You can't leave anything metal in it for overnight. Really bad quality.
        by
        Response from Elkay Product ExpertSep 25, 2021
        Hi Allie, we're sorry to hear that had a rust issues causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. Sometimes this can just be surface rust from high iron in the water. We have articles on our online Help Center for Stainless Steel Sink Care and Cleaning and Removing Rust From Stainless Steel Sinks. I have included the links to those articles below. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

        https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
        https://helpcenter.elkay.com/hc/en-us/articles/360055620214-Removing-Rust-From-Stainless-Steel-Sinks elkay
          6 found this review helpful
          TRAST QUALITY
          PLEASE STAY AWAY Don’t waits your money and ruin you kitchen, scratch very easy,
          by
          Response from Elkay Product ExpertJun 8, 2021
          Hi Silje, we're sorry to hear that you've had a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. We have an article for repairing the finish on Crosstown sinks to remove scratches. I have included the link to that article below. We recommend using a bottom grid, like our Elkay HDBG2915 Stainless Steel Bottom Grid, to prevent scratching. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

          https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
            7 found this review helpful
            Do you self a favor buy a better quality stainless sink
            As other reviewers noted the Crosstown Elkay sink is poor quality stainless. Easily scratches (doesn’t include a rack). Also water stains are clearly visible. The Crosstown line doesn’t utilize the Elkay repair kits for stainless polishing and repair. They recommend sandpaper and wet sanding with the grain! Check out other stainless models that are condusive to the Elkay repair kit for stainless care or look at another company. Home Depot needs to pull this line from their inventory ASAP. Im sorry i didnt check reviews
            by
            Response from Elkay Product ExpertSep 30, 2020
            Hello, We are sorry to hear about your experience. Customer satisfaction and product quality are our top priorities. Please contact our friendly Customer Care department if you need anything further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
              • Recommended
              7 found this review helpful
              Disappointing
              It is disappointing that the sink is beautiful but it’s not durable and scratches way too easily. I had no choice and was stuck keeping it because the contractor couldn’t come another day to install another sink for me. And I don’t cook a lot which means less dishes to clean and I notice it scratches way too easily regardless even with little use . I had my kitchen remodeled and it’s a shame that I have a new sink that Can’t look as beautiful as it should because of the scratches. A sink should be made durable and scratch resistant but this one is too delicate . I wish there was a way to remove the scratches. I guarantee you I am not the only customer with this issue so that being said the manufacture should include some kind of polisher kit to remove the scratches. It’s not worth the money if the quality of it is not there due to the sink looking all scratched up immediately.. I’m definitely not a happy customer. Plus it’s stains so easily with watermarks and I have to dry the sink with a microfiber towel every time I get the sink wet.
              by
              Response from Elkay Product ExpertMay 12, 2020
              Hello Jenpoptart, we are extremely sorry to hear about this and even more sorry to disappoint a customer. Customer satisfaction and product quality are our top priority and we'd love to help you resolve this issue. We invite you to contact our Customer Care department to discuss this issue further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
                8 found this review helpful
                2 fatal flaws - not worth your money
                this is a beautiful sink, elegant lines, perfect size -we loved it in the store and it looked perfect once installed in our brand new kitchen. however, it has 2 fatal flaws. within less than 1 week, it was all scratched up, from minor use (nothing out of the ordinary). wish we had read the reviews before buying, as that seems as a very common problem. i couldn't help but notice one of the responses from customer service, that basically said "don't worry, it will scratch more and will be less noticeable" (imagine if your doctor said, don't worry, you'll get much sicker you won't even notice this). we were forced to buy a grid. the second is the pitch does not allow adequate drainage, so food particles tend to accumulate on the bottom. we sorely wish we had a different sink - would not recommend.
                by
                Response from Elkay Product ExpertMay 2, 2020
                Hello Marina. we're so sorry to hear about your experience. Customer satisfaction and product quality are our top priority and we'd love to help you resolve this issue. We invite you to contact our Customer Care department to discuss this issue further and ask for a supervisor. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
                  6 found this review helpful
                  FABULOUS SINK! Professionally installed with a new quartz countertop.
                  FABULOUS SINK! Professionally installed with a new quartz countertop.
                  by
                  Response from Elkay Product ExpertFeb 5, 2020
                  Thank you for your wonderful review, Cruisin42! We are thrilled to hear that your Elkay Crosstown Pro stainless steel kitchen sink is a beautiful addition to your home. Enjoy your Elkay!
                  • Verified Purchase
                  • Recommended
                  I had this installed with my new countertop. The professional installers took the time to level i...
                  I had this installed with my new countertop. The professional installers took the time to level it, seal it and support it from below. The sink does it's job very well, no water has fallen on.the cabinet floor below it. My biggest pan and casserole dish fit in it. The sleek, square look makes it appear larger than any of the others I looked at. And the stainless steel.will clean easier than my previous sink.
                  by
                  Response from Elkay Product ExpertOct 7, 2019
                  Thank you for your wonderful review, Carlyak! We are thrilled to hear that your new Elkay Crosstown stainless steel kitchen sink is a perfect fit for your home. The deep and spacious bowl is one of our favorite things about this sink as well. It is sure to be a beautiful center piece for many years to come. Enjoy your Elkay!
                  • Verified Purchase
                  • Recommended
                  2 found this review helpful
                  This will sound like a broken record, but I wish I spent some time reading some reviews before bl...
                  This will sound like a broken record, but I wish I spent some time reading some reviews before blindly buying a "respected" brand sink such as Elkay. We finally got our flooded house repaired and placed the beautiful new sink in our brand new kitchen. After a couple of days the sink is scratched like someone just sat there and rubbed a metal rake on it. WOW! What a disappointment. After hopping on a checking out others' similar issues, it doesn't seem like Elkay is much help in resolving this flaw in their product. As someone in the design/construction industry, I feel compelled to stay away from Elaky for my clients' sake.
                  by
                    22 found this review helpful
                    The overall size and depth are hard to beat. This sink if far better than any I've ever had. Th...
                    The overall size and depth are hard to beat. This sink if far better than any I've ever had. The single bowl will fit the size of anything. I'm sold on this sink and you will be too!!
                    by
                    Response from Elkay Product ExpertDec 14, 2017
                    Hey MissMargaret, Thank you for your rave review! We love hearing that this is the best sink you've ever had. Our Crosstown sinks offer sleek, contemporary styling and this particular sink is a big, beautiful space that hides the mess and makes kitchen tasks so simple. The durability of stainless steel means you're going to be enjoying this sink for years to come!
                    • Verified Purchase
                    • Recommended
                    5 found this review helpful
                    Wanted the Elkay composite sink but couldn't find the color I wanted in time. This stainless ste...
                    Wanted the Elkay composite sink but couldn't find the color I wanted in time. This stainless steel sink is very nice for the price. It does not sound tinny like so many do. Once installed it looks very nice.
                    by
                    Response from Elkay Product ExpertAug 3, 2017
                    Hi Homebulid, Thank you for your review! The kitchen can be the busiest and nosiest room in the house and our Crosstown sinks feature sound deadening that keep the sink quiet. It's a beautiful, clean finish that will keep shining for years to come. Enjoy!
                    • Verified Purchase
                    • Recommended
                    3 found this review helpful
                    Buyer Aware!
                    DO NOT BUY THIS SINK! The sink is scratched and rusted within one week of light use! Very disappointed with the quality but it is a undermount sink so its hard to remove to return. Do not stock with this sink just like me.
                    by
                    Response from Elkay Product ExpertMar 7, 2017
                    Stainless steel sinks don't rust. Please contact our customer care department if you are having issues. Quality and customer satisfaction is extremely important to us.
                    Elkay Customer Care
                    Phone: 800-476-4106
                    Email: CustCare@Elkay.com
                      • Recommended
                      19 found this review helpful
                      Perfect shopping experience
                      The sink was perfect and the instructions easy to understand. However, not sure why it cannot include a drain trap. That was separate. You cannot have sink without one.
                      by
                      • Pro
                      • Verified Purchase
                      • Recommended
                      4 found this review helpful
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                      • Verified Purchase
                      Nice product for the money. Has a slightly water resistant finish so my hard water doesn’t leave spots if I don’t dry the sink with a towel.
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                      • Verified Purchase
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                      • Verified Purchase
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                        • Verified Purchase
                        Durable and spacious.
                        by
                        • Verified Purchase
                        A beautiful, substantial looking sink.
                        by
                        • Verified Purchase
                        I returned this sink,did not like the bad reviews
                        by
                        Response from Elkay Product ExpertOct 25, 2023
                        Hi, we're sorry to that you had an issue with the sink causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail. elkay
                        • Verified Purchase
                        by
                        • Verified Purchase
                        Wire screens are not sold at the store....
                        Wire screens are not sold at the store.
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                        • Verified Purchase
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                        • Verified Purchase
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                        • Verified Purchase
                        Had a week and already several scratches. No kids...
                        Had a week and already several scratches. No kids in the house either so can blame them. All general use.
                        by
                        Response from Elkay Product ExpertNov 29, 2022
                        Hi Jay, we're sorry to hear that you are having a scratching issue causing you not to have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. Light scratches are normal for stainless steel sinks; over time they will blend into the uniform finish pattern. I have included the direct link to our online Help Center articles for Care and Cleaning and Crosstown Sink Refinishing below. We also recommend using the Elkay HDBG2915 Stainless Steel 28-1/4" x 15-1/4" x 1-1/8" Bottom Grid to help prevent scratches in the bottom of the bowl. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.

                        https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
                        https://helpcenter.elkay.com/s/article/Elkay-Crosstown-Sink-Refinishing-Instructions elkay
                        • Verified Purchase
                        by
                        • Verified Purchase
                        Showing 1-30 of 298 reviews

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